Access Bank Plc Reviews 63

Bad customer service

Had to wait 3 Hours, and counting to get a failed transaction reversed. Mind you, this complaint was lodged some days ago. It was not attended to.

I'm talking about ACCESS BANK Umunze. You can see that the Operational level here is desperately mediocre, sub-standard, and lackadaisical.

They don't think they should do any better, or that they are actually attending to people who are on the move.

I have to come here again today, and despite have tendered my complaint as it should be, after queuing, the issue is taking donkey years to get solved.

This Era has no space for such business practices.

The bank has very poor customer service culture that lack any consideration for customer satisfaction or quality of service they are rendering. They seemed to be interested only in deductions like card maintenance fees, alert fees and the likes.

What serious organisation will refuse to respond to an email for 7 day whole days & still counting,

You are very bad at calculating.
What is the use of ur debit and credit alert if eventually you will calculate nonsense
And you remove money without any reason.10,15,20# in bits....becos u know ppl won't complain Abt such amount.
Very bad! Na u people be real thief.

PLC Bank & PLC Mortgage don't communicate with each other, so attempting to go to brick and mortar to resolve mortgage issues is a dead end.
Online access is slow and cumbersome. Think website from 2005 and you get the idea.
Online banking access doesn't communicate with mortgage 'arm' either, so if you want to see if you have a pending mortgage payment, or want to schedule/reschedule, ain't gonna happen. Calling Customer Service means no access on a bad day, 60 minute wait on average during the week, or 10 minute wait if you're lucky. Once you speak with a REP, if they have an answer, brace for the red tape script.
PLC wasn't my choice for mortgage - my loan was assumed. BUT if you are in the market for a mortgage - go somewhere else.

Access bank Nigeria refused to increase my transfer limit and they never pick their calls , they will keep tossing customer up and down. I give you people -100/100.

Update, access bank later attended to my request and increased my limit in less than 24hrs on 11/8/24 . If they continue to work in this manner they will be rated 5 star by many.
I give you people 100/100 for the job done today. Thanks to the great team who attended to me.

Access Bank is the worst bank I have used. Money was sent to my account for over a month, Access Bank refused to credit my account, and they asked for the reference number uptill now I have not been credited. no one reached out to me, Access bank basically deserves no star.

Access Bank, Garden branch doesn't even deserved one start actually. There staff don't know their work have been here from more than 45 min just for a withdrawal. It's a worst branch among all ur branches. Educate them from reception to branch manager no one knows their jobs

They are very insensitive to customer’s plight.

They don’t mind restricting you access to your funds for months , for no reason and still receive all the document and even video verification.

This bank is the worst , they make you suffer for your money.

My access africa transfer was cancelled and reversed by the receiving bank (Transferwise Ltd), Now for access bank to credit me my money is a big issue for the past 48 hours. This is so unfair, please credit me my money.

Did not get needed information on the website, but got it explained by a rude customer service representative by phone. Very rude and uneducated woman. Why would you take such people to work? I don’t want to work with your bank anymore. Check who you’re employing better. Customer service should not be rude for no good reason.

Worst bank ever seen in my entire life. I have been asking for soft Token for more than three months. I live outside Nigeria and they have been asking me to bring all my documents which I have given to them.They said that my Nigeria passport is out of date, are you the immigration officer?.The country where I am now, the passport I sent there is in date. I don’t get it. The customer service is good but not active. I rest my case until I get to Nigeria any year and I will close the account.

Good Morning
I visited the faulks road branch in Aba Abia state headed by Idam Francis and I honestly wasn't impressed.
I brought in some cash to be deposited and was directed to the bulk room.
There were 3 tellers in the bulk room but it seemed as if only one was working.
The lady with the glasses was the only one attending to customers while the other two were nonchalant.
The bank should look into it because this has been occuring for weeks now.
A shout-out to miss Anajekwu Chinonyerem for attending to customers wholeheartedly.

I am constrained to report here of my unpleasant experience with Access Bank. Precisely on the 15th February, 2023 at 9:19am Access Bank deducted the sum of =N=53,000(Fifty-three thousand Naira) from my Bank Account number 0803728439 with name OGEDENGBE ADETUTU YEWANDE Since then up till now the Bank has not reversed the said payment despite all glaring evidences before them. I have been subjected to dilly dally by the bank staff at my branch in Oshogbo. Pls help me out.

Best bank,but poor network ability and too much impromptu debits, but generally I love access bank they keep my payments flexible and help me access easy loans

Access bank. Where’s my money for over 2 weeks now. Each time I call, they tell me it will be escalated. Do I have to enter the bank because of a transaction of 4000 Naira?!
Give me my money back or give me the gift card I purchased

Most of the staffs are not friendly and communication is poor.