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Acceleratecic Reviews 75

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, caring attitudes, and extensive knowledge, making them feel at ease and well-supported. Many people highlight the exceptional service, noting that explanations are clear and thorough, and that they feel listened to and understood. The product, particularly compression garments, is frequently mentioned as life-changing, providing significant relief and improving quality of life. However, some customers also noted an occasional negative experience, specifically mentioning communication challenges and feeling that their concerns were not fully heard when asking for alternative treatments. Additionally, one reviewer mentioned a staff member speaking very softly, which posed a challenge for a deaf family member.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, knowledgeable, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the staff's... See more

Product

Customers had positive experiences with the product. Many reviewers found the compression garments, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really appreciate the great service you offered in the community .One day shadowing with lymphoedema nurses such a warm environment that embodies the core values of safe space. Grateful to work... See more

Company replied

Rated 5 out of 5 stars

Everybody here has been brilliant, very professional and very welcoming . Everybody from reception to phonecalls and clinicians made me feel at ease. Dressed my legs perfectly with no pain. Anna is v... See more

Company replied

Rated 5 out of 5 stars

These guys are amazing, after 30 years of battling with GP who have no experience of lympodema or lipeodema they gave me hope. After my first appointment, I was confirmed as having Lipeodema, lymphode... See more

Company replied

Rated 5 out of 5 stars

I wasn’t that keen on having a foot check and nearly skipped it. After a really bad bout of gout last year though, and coming up to 64, I realised I needed to take better care of my feet. The team a... See more

Company replied


Company details

  1. Community Health Centre

Written by the company

Our commitment to personalised, collaborative care has translated into outstanding outcomes and high patient satisfaction. Feedback shows that patients feel truly heard, with a 99.45% satisfaction rate reinforcing the value of our approach. Accelerate is a not for profit organisation with a mission to improve people's lives, their outcomes and the health economy of the local landscape that we work in.


Contact info

4.8

Excellent

TrustScore 5 out of 5

75 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Compassion & care.

Took Mum down for her lymphoedema appt this morning. First time at the clinic and very pleased with the whole experience. The compassion and care with which I saw Mum and others dealt with by staff restored my faith in public service. Thank you Sue (nurse) and the rest of the team. 😊

15 July 2025
Unprompted review
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Reply from Acceleratecic

Hi Farooq Thanks for taking the time to post your review. We're delighted you had a positive experience at our clinic and will pass your kind comments to the team.

Rated 1 out of 5 stars

Dreadful treatment shouted at no help…

Dreadful treatment shouted at no help not listened too. I asked for alternative treaments thats when I was shouted at. I receieved a follow up call and again was greeted by blinked vision

25 November 2024
Unprompted review
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Reply from Acceleratecic

Hi Chris,
Thank you for sharing your review. We were a little surprised, as we’ve checked our records and couldn’t find an appointment under your name around the date mentioned. We're genuinely sorry to hear that you had a negative experience and would like to understand more.
Please feel free to email us at hello@acceleratecic.com so we can look into this further. We’re committed to improving our services and would appreciate the opportunity to resolve any issues.

Rated 5 out of 5 stars

First limphodema clinic for assessment with Sue

Sue at the lymphoedema clinic was absolutely fantastic! She was incredibly professional, knowledgeable, and took the time to answer all my questions. Her approach was both reassuring and informative, and I felt confident in the advice she provided. I'm so grateful for her expertise and care. 

Highly recommend Sue and the lymphoedema clinic to anyone needing support!

6 June 2025
Unprompted review
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Reply from Acceleratecic

Hi Alexandra Thanks so much for posting your review, we are delighted that you have. We will pass your lovely comments on to the team.

Rated 5 out of 5 stars

Kind, knowledgable and proactive staff

I’ve been going to the Accelerate clinic since I first developed lymphoedema following cancer treatment. All of the staff are lovely and so knowledgeable. They have supported me in being proactive with managing my condition and trying new things, working hard over time to get me the correct garments, and teaching me manual lymphatic drainage techniques. I’m so grateful to have access to the amazing practitioners in the clinic and would recommend them to anyone who wants to take control of their lymphoedema.

4 June 2025
Unprompted review
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Reply from Acceleratecic

Hi Carmel Thanks for making your review, we really appreciate it. We're delighted that the service you have received has been so beneficial for your condition :-)

Rated 5 out of 5 stars

Private appointment

I saw Rhodri on Sunday and he was amazing. My 90 minute appointment was spent with him listening to me and being so understanding. It was great to speak to someone who knew all about lipeodema. I was emotional at one point and he was so understanding. I would highly recommend booking a private appointment as it only took 10 days front my first enquiry to being seen.

25 May 2025
Unprompted review
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Reply from Acceleratecic

Hi Angela Thanks for posting your lovely review. We're delighted that you had such a great appointment and will pass on your comments to the team :-)

Rated 5 out of 5 stars

acceleratecic the tops

Very caring professional people who do their utmost to improve my legs. They try different methods, dressing's, creams etc. to improve the situation. A very welcoming environment, all members of staff are very pleasant and friendly.

9 January 2025
Unprompted review
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Reply from Acceleratecic

Dear Douglas Thanks for posting your review, we're delighted with your lovely comments.

Rated 5 out of 5 stars

I had high expectations and they still passed

I see a lot of nurses being housebound but everyone of them told me when I said I'm going to Accelerate how fantastic they are, so my expectations were high. I saw 2 nurses who couldn't have been nicer who were both superb very knowledgeable whose treatment was faultless. I left there with enthusiasm a future plan and I would recommend anyone with lymphedema not to hesitate .

29 April 2025
Unprompted review
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Reply from Acceleratecic

Hi Thank you so much for your lovely comments, we're delighted you had such a positive experience.

Rated 5 out of 5 stars

EXCELLENT CARE

I had my first appointment last Thursday 10th April and I from the moment the Nurse said hello to me till the end of his very caring, detailed, and unhurried examination, I knew that finally I was in the right clinic to get support going forward.

10 April 2025
Unprompted review
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Reply from Acceleratecic

Hi Janne Thanks for posting your review, we're delighted your experience in our clinic was so positive :-)

Rated 5 out of 5 stars

Amazing services !

The two ladies Julie and Steph made me feel so welcome and have given me a great understanding of my condition, it is a relief to speak to actual specialists with the same condition as mine, which made me feel so much better as they could sympathise with me about our experiences having the condition.

So thank you Ladies and please keep doing the amazing work that you do !

8 April 2025
Unprompted review
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Reply from Acceleratecic

Dear Demi Thanks so much for posting your review, we really appreciate it. We're delighted you had such a positive experience.

Rated 5 out of 5 stars

Went for a consultation last Wednesday…

Went for a consultation last Wednesday 26/03/25 and had the pleasure of meeting Jennifer, she was very considerate,caring and very knowledgeable about my condition and answered all my questions and gave a great deal of practical advice for me to help myself as well as great treatment.
I have been treated by Accelerate before although it was a fair time ago and all was good back then , but l have noticed how the treatment has moved forward .
Service , care and knowledge is still great as ever .

26 March 2025
Unprompted review
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Reply from Acceleratecic

Hi Ken Thanks so much for making your review, it's great to read your lovely comments :-)

Rated 5 out of 5 stars

Great care

Mel was absolutely lovely and explained lymphoedema management clearly and with compassion. My sleeve arrived very promptly. The hospice was a nice calm environment. Highly recommend.

27 February 2025
Unprompted review
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Reply from Acceleratecic

Hi Sophie Thanks for your lovely review, it's very much appreciated. We're delighted you had a good experience with us.

Rated 5 out of 5 stars

My name is Lambros & I have had many…

My name is Lambros & I have had many appointments with Accelerate to help with my lymphedema. All the nurses & staff are brilliant. I have seen Rhodri a lot, who is amazing. He is caring, professional & is fantastic at what he does. Accelerate’s have really, really helped me & I can’t talk highly of them. They are an absolute gem when it comes the lymphedema. Thank you Accelerate for everything you have done for me & im so appreciative of the service Accelerate have provided me.

18 March 2025
Unprompted review
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Reply from Acceleratecic

Dear Petros Thanks so much for your lovely review, it's a pleasure to welcome you in our clinic, we're delighted to be able to help you :-)

Rated 5 out of 5 stars

This is a great service .

This is a great service .
Staff go above and beyond to help their patients , and see to their every need .
The staff are kind , caring and will explain your treatment every step of the way , which makes you feel less anxious and more reassured . This service explains the information according to your condition , in a way that you can understand what they are telling you .

13 March 2025
Unprompted review
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Reply from Acceleratecic

Hi Louise Thanks so much for your lovely review, we really appreciate it :-)

Rated 5 out of 5 stars

I've driven past this place many times…

I've driven past this place many times over the years. Having now received an appointment for the Edema Clinic, firstly the efficiency and attentiveness was apparent and the level of care.
Coupled with the subsidised Caffè run by volunteers, all in all a most pleasurable visit furthermore, not forgetting the amazing work and care of the Hospice itself.
I intend to make regular visits and donations to this wonderful place 🫂🙏

14 March 2025
Unprompted review
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Reply from Acceleratecic

Hi Clive Thanks for making your review, it's very much appreciated :-)

Rated 5 out of 5 stars

Brilliant clinic

Brilliant clinic, since going here my legs have never looked better, great service great staff.

12 March 2025
Unprompted review
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Reply from Acceleratecic

Hi John Thanks for your review, it's very much appreciated :-)

Rated 5 out of 5 stars

Lovely appointment

Had an appointment with a lovely nurse.She was very helpful made me feel entirely at ease and answered all my questions. All the staff on entering and exiting where very helpful and professional. Thanks

21 February 2025
Unprompted review
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Reply from Acceleratecic

Hi Denise Thanks for posting your review, it's much appreciated. We're delighted you had a good experience at Accelerate :-)

Rated 5 out of 5 stars

I had a great call with Becky to…

I had a great call with Becky to discuss my issues with Lipedema, i have unknowingly suffered for many years and not known what to do or get the correct support & information. Becky gave lots of great advice and explained the condition thoroughly to me. This has really helped me understand the condition and how to move forward. Would recommend the services to anyone.

Thank you again Danni

21 February 2025
Unprompted review
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Reply from Acceleratecic

Hi Danni Thanks for posting your review. We're delighted your appointment gave you everything you needed.

Rated 5 out of 5 stars

Excellent staff and…

Excellent staff and receptionists,always very informative and go above and beyond,to help you in anyway they can ,and always excellent advice ,on moving forward to help you

11 March 2025
Unprompted review
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Reply from Acceleratecic

Hi Paul Thanks so much for your lovely review, it's really appreciated. We're so happy we have been able to help :-)

Rated 5 out of 5 stars

LEARNING LEARNING

Today was a great experience for me in that i have understood much more about my issues in details!
This is useful as it will assist me in coping with it.
My doc was Stephanie very good in what she does.

6 March 2025
Unprompted review
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Reply from Acceleratecic

Hi Riccardo thanks so much for leaving your review. We're delighted to hear that you feel in a better place following your appointment.

Rated 5 out of 5 stars

A very satisfied client!

I went for my 6 monthly check up today and I am so happy with the ladies that I saw. I felt they really listened to me and I had a lot to tell them! They were very patient and went through all of the compression garments with me. I didn’t feel rushed at all and they answered my questions and offered great advice. I walked out confident that my garments will be a good fit. I really appreciate the time they took. Thank you Mel and Anna.

3 March 2025
Unprompted review
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Reply from Acceleratecic

Hi Donna Thanks for your lovely review, we're delighted to hear you got everything you needed and that you had a good visit at our clinic.

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