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Acceleratecic Reviews 75

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, caring attitudes, and extensive knowledge, making them feel at ease and well-supported. Many people highlight the exceptional service, noting that explanations are clear and thorough, and that they feel listened to and understood. The product, particularly compression garments, is frequently mentioned as life-changing, providing significant relief and improving quality of life. However, some customers also noted an occasional negative experience, specifically mentioning communication challenges and feeling that their concerns were not fully heard when asking for alternative treatments. Additionally, one reviewer mentioned a staff member speaking very softly, which posed a challenge for a deaf family member.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, knowledgeable, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the staff's... See more

Product

Customers had positive experiences with the product. Many reviewers found the compression garments, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really appreciate the great service you offered in the community .One day shadowing with lymphoedema nurses such a warm environment that embodies the core values of safe space. Grateful to work... See more

Company replied

Rated 5 out of 5 stars

Everybody here has been brilliant, very professional and very welcoming . Everybody from reception to phonecalls and clinicians made me feel at ease. Dressed my legs perfectly with no pain. Anna is v... See more

Company replied

Rated 5 out of 5 stars

These guys are amazing, after 30 years of battling with GP who have no experience of lympodema or lipeodema they gave me hope. After my first appointment, I was confirmed as having Lipeodema, lymphode... See more

Company replied

Rated 5 out of 5 stars

I wasn’t that keen on having a foot check and nearly skipped it. After a really bad bout of gout last year though, and coming up to 64, I realised I needed to take better care of my feet. The team a... See more

Company replied


Company details

  1. Community Health Centre

Written by the company

Our commitment to personalised, collaborative care has translated into outstanding outcomes and high patient satisfaction. Feedback shows that patients feel truly heard, with a 99.45% satisfaction rate reinforcing the value of our approach. Accelerate is a not for profit organisation with a mission to improve people's lives, their outcomes and the health economy of the local landscape that we work in.


Contact info

4.8

Excellent

TrustScore 5 out of 5

75 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Had an appointment with Mel today at…

Had an appointment with Mel today at the Lymphoedema clinic at st Joseph’s hospice and Mel was kind very informative gave me lots of good advice and encouragement I left feeling relieved, heard and that she was putting into place lots for me to recover going forward, would really recommend the service and especially Mel who really put my mind at ease that with the support I can really maintain and keep control of my condition, I look forward to seeing Mel in another 6 months and hopefully she will be please with my progress

6 May 2026
Unprompted review
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Reply from Acceleratecic

Hi Shoulders Thanks for posting your reivew. We're delighted that you had such a positive experience at Accelerate and will pass your comments to the team.

Rated 5 out of 5 stars

Great service A*

All staff were most lovely here and helpful. Thank you for listening and taking the time to understand my heath condition. Mel was fantastic A*

9 April 2026
Unprompted review
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Reply from Acceleratecic

Hi Miss Geering thanks for your lovely feedback, we're delighted you had a positive experience and will pass your comments to the team.

Rated 5 out of 5 stars

I really appreciate the great service…

I really appreciate the great service you offered in the community .One day shadowing with lymphoedema nurses such a warm environment that embodies the core values of safe space. Grateful to work with your team today and thank you for the patients who allowed me to join in the assessment and review. I learned a lot and i will ensure i will share the courses you’ve shared and learnt today.

29 April 2026
Unprompted review
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Reply from Acceleratecic

Hi Rosemarie Thanks so much for your comments, we're delighted you had a great experience at Accelerate :-)

Rated 5 out of 5 stars

The entire team is wonderful

The entire team is wonderful! Codi (I hope I’m correct with the spelling) you are a star! I appreciate you all. Tremendous thanks!

28 April 2026
Unprompted review
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Reply from Acceleratecic

Hi Olar Thanks so much for your review, we will pass your comments to the team.

Rated 5 out of 5 stars

I wasn’t that keen on having a foot…

I wasn’t that keen on having a foot check and nearly skipped it. After a really bad bout of gout last year though, and coming up to 64, I realised I needed to take better care of my feet.
The team at Accelerate Footchecks were friendly and put me at ease straight away. Natalie was very gentle and thorough, and everything was explained clearly so it all felt relaxed. I walked out feeling noticeably more comfortable and reassured. Glad I went and I’d recommend it to anyone who’s been putting it off like I was.
Thanks to Natalie and the team for making it such a positive experience. I will be back!

18 April 2026
Unprompted review
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Reply from Acceleratecic

Hi Shaun Thanks so much for making your review. We're delighted that your foot check was such a positive experience for you and that you would recommend it :-)

Rated 5 out of 5 stars

Excellent care and advice

I was given excellent care and advice. I was given a thorough assessment and recommended podiatry footwear, plus provided with comfortable insoles which are helping. The podiatry care is excellent and I would highly recommend to others. Fran is amazing

14 April 2026
Unprompted review
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Reply from Acceleratecic

Hi Cheryl Thanks so much for taking the time to post your review. We're delighted you had such a great appointment and that things are improving for you. We'll pass your comments to the team.

Rated 5 out of 5 stars

The appointment is very focused and…

The appointment is very focused and corresponds to the patient and their life, as well as the medical condition. Twice I have seen Stephanie....all nurses are excellent
I also appreciate the supply of compression stockings and easy wrap

2 April 2026
Unprompted review
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Reply from Acceleratecic

Hi Catherine Thanks so much for making your review. We're delighted you had a positive experience and will pass your comments to the team.

Rated 5 out of 5 stars

Julie at st Joseph’s was very thorough…

Julie at st Joseph’s was very thorough and explained everything in detail and was very pleasant thankyou

7 April 2026
Unprompted review
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Reply from Acceleratecic

Hi Pauline Thanks so much for taking the time to post your review, it's much appreciated and we'll pass your comments to the team.

Rated 5 out of 5 stars

Was seen by a lady called Stephanie she…

Was seen by a lady called Stephanie she was amazing took her time to talk to me Stephanie listened about my concerns and gave very good advice..
Thank you Stephanie

2 April 2026
Unprompted review
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Reply from Acceleratecic

Hi Maria Thanks for posting your review, we're so glad you had a good experience.

Rated 5 out of 5 stars

​"I would like to express my sincere…

​"I would like to express my sincere gratitude to the entire team at Accelerate in Hackney. Dealing with Lymphedema can be overwhelming, but their specialized knowledge and 'accelerated' treatment approach have made a measurable difference in my quality of life. The clinicians are incredibly thorough with their measurements and CDT (Complete Decongestive Therapy). For the first time, I feel like I have a clear roadmap for managing my condition rather than just reacting to it. Truly, this is a center of excellence.
​Before I found Accelerate, I felt completely paralyzed. My legs were constantly hurting and bleeding; my wife had to put plasters on them every two hours. It was exhausting and frustrating, and I had almost given up hope. Thankfully, my GP referred me to this clinic, and it was like a miracle.
​Once they started the treatment, everything changed hugely. First, my wounds healed, then the swelling went down. When I finally put my compression stockings on, it felt like a new day and a new life. My legs are back to normal! Now, when my wife and I see someone on the street suffering like I was, we stop and show them my 'before' pictures. We tell them, 'You must go to this place or ask your GP to refer you so you can walk again.' It is a shame that so many people haven't heard of this 'paradise.'
​I want to thank you from the bottom of my heart. Please keep doing what you do. You have no idea how much of a blessing you are or how your work brings back life and mobility to people like me. God bless you all."

10 November 2025
Unprompted review
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Reply from Acceleratecic

Hi Reza Thanks so much for posting such a detailed review, we really appreciate it. We're delighted that the treatment has been so effective for you and will pass your comments to the team.

Rated 5 out of 5 stars

The best team!!

I cannot thank everyone that has helped my mother with her legs, enough. When she arrived at this clinic she was in a bad way with open wounds and infections on her legs due to her lympedema. My mother was scared, stubborn & saw no future where she be comfortable. I can honestly say this clinics changed her life. My mum met a lovely lady called kaye, who stuck through the hardest of times at her appointments, and gave my mum the care she needed. My mum, Annmarie white is now after months of her hard work, infection and open sores free. We know that this may happen again, but this time she isn’t scared, instead she has found a light that was lost for ages and we owe it all to kaye. Thank you to the other members of the team that helped my mother along the way, including Nico, Gabrielle & Jane. A further huge huge thank you to the reception ladies that always welcomed her with ease. You don’t know how much that means to a 69 year old scared lady, and her only daughter, Tara. God bless you all.

19 March 2026
Unprompted review
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Reply from Acceleratecic

Hi Tara Thanks so much for posting your wonderful review. We are thrilled with your comments and will pass them on to the team.

Rated 5 out of 5 stars

Thank you so much

Iam genuinely so thankful the nurse i saw at this clinic on 16th March 26. Friendly and kind.
Thank you much.

16 March 2026
Unprompted review
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Reply from Acceleratecic

Hi Gibrel Thanks so much for posting your review, we're delightly you had a good experience :-)

Rated 5 out of 5 stars

These guys are amazing!!!!

These guys are amazing, after 30 years of battling with GP who have no experience of lympodema or lipeodema they gave me hope. After my first appointment, I was confirmed as having Lipeodema, lymphodema and hypermobile. They did not realise what a relief it was to here "oh yes your legs and arms are very advanced" when all I have heard is lose weight .. even when I didn't need to lose weight that was there words. All I can say is Thankyou and Thankyou again. Fantastic friendly team who explain everything so well. 😇🙏

14 March 2026
Unprompted review
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Reply from Acceleratecic

Hi and thanks so much for posting your lovely review. We are so pleased you have finally received the diagnosis you needed and wish you all the best.

Rated 5 out of 5 stars

Meet the Angels of Accelerate

Well as a person who had been recently in and out of hospital, clinics etc this was the first time I felt that I have been talking to professionals people who know about my health issues and who took time to go through my health situation and here I refer to Kay and Julie.

They not only health except but angels

Since the first moment I was called in to the last minute I felt happy relaxed and at peace

It's a shame that Accelerate are not part of the NHS though they do work with the NHS

12 March 2026
Unprompted review
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Reply from Acceleratecic

Hi Nas Thanks so much for taking your time to post this review. We're delighted with your lovely comments and will pass them to the team.

Rated 5 out of 5 stars

Just fantastic

Anna was so professional, thorough and helpful. The whole experience was so positive and I felt very valued as a patient. I wasn’t rushed, Anna answered any questions I had and put me at ease as soon as I walked through the door. I felt heard and seen for the first time ever regarding my lipoedema. I can’t wait to start wearing the compression garments and I have high hopes that they will help. I honestly cannot thank Anna enough. I wish more healthcare professionals were like this!!!

11 March 2026
Unprompted review
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Reply from Acceleratecic

Hi Sasha Thanks so much for posting your review, we really appreciate it. Anna will be delighted with your lovely comments, we're so pleased you had such a positive experience.

Rated 5 out of 5 stars

EXCELLENT HELP AND ADVISE

I was very impressed by the way I was treated at Accelerate today. I was listened to and my lymphodema taken seriously- it has been 5 years since my treatment and this is the first time I have seen an NHS consultant We covered a lot of ground including correct compression garments to wear, self massaging to reduce build up of lymph fluid and an explanation of my particular condition. I feel confident that I’m in good hands and now have a chance of controlling this condition to prevent a build up of future problems.

11 March 2026
Unprompted review
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Reply from Acceleratecic

Hi Sophie Thanks so much for taking the time to post your review and we're delighted you had such a positive experience :-)

Rated 5 out of 5 stars

I finally felt seen and understood

Had my first appointment for Lymphodema today after a referral from my local hospital, it was with Anna and a team member. Honestly it was the most professional, knowledgeable and kindest appointment i have ever had and i have been to a tonne of appointments! Thank you so much Anna & your team for the most amazing service received.

6 March 2026
Unprompted review
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Reply from Acceleratecic

Hi Lilly Thanks so much for posting your review, we will pass your lovely comments to the team, we're delighted it was so positive for you.

Rated 5 out of 5 stars

My experience at the lymphoedema clinic…

My experience at the lymphoedema clinic was very useful. The two professionals I saw, Mel and Natalie, treated me with respect and compassion. Their exploration of my condition was thorough and sensitive, and the treatments they proposed were helpful. All in all I felt listen to and cared for by the staff.

4 March 2026
Unprompted review
Acceleratecic logo

Reply from Acceleratecic

Hi Stephen Thanks for taking the time to make your review, we're delighted you had such a positive experience and will pass your comments to the team.

Rated 5 out of 5 stars

Gold standard care

The clinician who treated me at Accelerate (Julie) in Hackney was highly professional, caring, very well-informed and very respectful in her treatment of my lymphoedema and her explanation of how to treat and care for my condition. I came here very nervous and she completely put me at ease.She had a really clear way of explaining and answered my questions with knowledge and care.i felt very well supported,
Thank you so very much!

4 March 2026
Unprompted review
Acceleratecic logo

Reply from Acceleratecic

Hi there, thanks so much for your review and for calling us the 'Gold standard care'. We're delighted you had a great experience and wish you well. We'll pass your comments to our team.

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