Parcel arrived in good condition ,but delivery time was a a little bit longer as I expected. Good thing is parcel tracking system is tells you in real time where the parcel is, special when is coming... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Will not accept my return
I was happy to receive my dress but was surprised when it was too small. So I am requesting a refund and return, but they are being very difficult. They want to offer me compensation and I keep the dress. Which is insane because I can’t wear it. I would not recommend this company.
Poor Quality and no returns policy
Very poor quality material and design. The photos are very misleading. And because they know this they won't accept returns except for faulty items.
Took a few weeks for delivery but was…
Took a few weeks for delivery but was very pleased when it arrived. Looked a much thicker material on the website but was pleased it wasn’t.
Worst customer service
Save your time and money. If I could give this company MINUS 5 stars, that would still not be enough. Their follow up customer "support" is not existant (sounds like it's auto generated). Save your money and shop elsewhere
Bad experience
I ordered a dress which looked lovely in the photograph but when it arrived, the quality was awful, very poor. I emailed them for a return and refund. They offered $10. I paid more and to be honest the dress is probably worth less than $10. This all feels like a rip off , to sell you the item then not refund once you get your order. I did look at comments on their social media before buying, but now don't believe these. Also, comments now don't show on their social media or get deleted. Would i buy from them? NO.
Trusted seller.
Parcel arrived in good condition ,but delivery time was a a little bit longer as I expected. Good thing is parcel tracking system is tells you in real time where the parcel is, special when is coming from aboard.
Took some time but arrived well.
One of the items I ordered was out of…
One of the items I ordered was out of stock, but I only found out when I asked where my order was.
If an item is out of stock or the order is delayed, it would be courteous to let the customer know.
Summer wedding
The order arrived on time and I am totally happy with my purchase
Although item was too small
Although item was too small. It was easy to get a replacement size. Item itself was beautiful . Good material and just like description
Beautiful dresses. I love them
I love the dresses! They are beautiful and fit well.
The dress arrived in a timely manner
The dress arrived in a timely manner. It fits nicely. Now I am leaving at hang so I can get the wrinkles out before my special day arrives.
Would give no stars if I could
Ordered dress - turned up - wet poor quality- nothing like the picture, full of loose threads and very badly made.
Asked for refund and was offered 8 dollars ( I’m in UK ) to keep dress - refused and insisted I wanted a full refund as dress not fit for purpose - they increased offer to 18 dollars if I kept the dress with thinly veiled threat that if I did persist in wanting a full refund I would be liable for all the return costs .
Had to raise a credit card dispute in the end to get my money back .
BUY AT YOUR PERIL
Sadly no customer service.. no one responds to your emails.. worrying!
3 stars only due to the fact that their customer service is just not responding.
Ordered 4 dresses. They fall small so be careful. 2 dresses I fit into but third dress ( same size) was too small. I just want to exchange for a bigger size but no one comes back to you. I also had a dress delivered that did not look like the dress ordered as it’s totally different material but the colours are lovely. So, not bad copies but don’t expect a designer dress.
I do wished that they responded to my emails. Such a shame. It lets you down Ascalies.
I was happy with the order and the…
I was happy with the order and the delivery service. But the sizing is way off what is described. I am a uk 16. I ordered the 16-18 and I think my size 8 daughter might struggle with this.
READ their return policy!
READ their return policy before purchase. Very disappointed. Dress was ok, but not quite as pictured nor quality expected. Too small, even though ordered a size up. My return offer was $9 for $70 purchase. My bank thought it was a fraudulent charge and contacted me to see if it should be processed. I should have known at that moment that Acalies is not trustworthy company.
Lovely dress
Lovely dress, right size, just like the photograph on the site. Delivered on time. All in all very satisfied.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








