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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the products to be beautiful, well-made, and true to the descriptions and photos online. Several people appreciated the good quality of the materials and the accurate sizing, leading to a pleasant fit. The delivery service was often described as fast and timely, with some customers expressing satisfaction with the overall ordering process. However, some people were dissatisfied with the product quality, noting that items were not as pictured, had poor stitching, or were made from different materials than expected. There were also concerns about sizing, with some finding items too small even after ordering a size up. A number of customers experienced issues with delivery times, finding them longer than anticipated, and a significant portion of people reported difficulties with the refund process for unsatisfactory orders.

What people talk about most

Product

Customers had ambiguous experiences with product quality and accuracy. While some reviewers were pleased with... See more

Quality

People report ambiguous experiences with quality. While some customers praise the nice weight, good material,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers report fast delivery, with items... See more

Order

Reviewers mention ambiguous feedback about order. Many customers express frustration, citing issues such as... See more

Refund

Clients share ambiguous opinions on refund. While some customers successfully negotiated refunds for items,... See more

Based on these reviews

Rated 4 out of 5 stars

Parcel arrived in good condition ,but delivery time was a a little bit longer as I expected. Good thing is parcel tracking system is tells you in real time where the parcel is, special when is coming... See more

Rated 4 out of 5 stars

My dress arrived within about a week. It's well made and perfect for my upcoming holiday - a really pretty boho design.

Rated 4 out of 5 stars

Took a few weeks for delivery but was very pleased when it arrived. Looked a much thicker material on the website but was pleased it wasn’t.

Rated 4 out of 5 stars

One of the items I ordered was out of stock, but I only found out when I asked where my order was. If an item is out of stock or the order is delayed, it would be courteous to let the customer know.

Rated 4 out of 5 stars

Item was great but delivery by Correos Express was poor. Stated they felivered it on 25th but eventualy thrown over our gate 2 days later!

Rated 4 out of 5 stars

I’m Happy with my purchase Blazer Cardigan in Cream, sizing is good, delivery on time, however I thought it would have gold buttons like in the picture but they are cream, minor issue, really, but I w... See more

Rated 1 out of 5 stars

Slow to arrive ... from Dubai it seems! Fabrics are what we call 'Nana Nylon' despite appearing cotton on advertising. unwearable due to our warm climate. I ordered two sizes above my usual, accord... See more

Rated 1 out of 5 stars

READ their return policy before purchase. Very disappointed. Dress was ok, but not quite as pictured nor quality expected. Too small, even though ordered a size up. My return offer was $9 for $70 purc... See more

Rated 1 out of 5 stars

Ordered dress - turned up - wet poor quality- nothing like the picture, full of loose threads and very badly made. Asked for refund and was offered 8 dollars ( I’m in UK ) to keep dress - refused... See more

Rated 1 out of 5 stars

I’m currently locked in a battle to get my money back for 2 dresses I ordered. Both arrived after some time but very poor quality and one isn’t even the dress I ordered. Have had to send multiple emai... See more

Rated 1 out of 5 stars

The dress I ordered online is NOT the same dress I received. I should have read the reviews before purchasing this item with this company. Most reviews about this company are not good. I am disputi... See more

Rated 1 out of 5 stars

Do NOT order from them - first it takes about a month to get your item which they lie about the time frame. Second they have a horrible return policy. I finally received the dress AFTER my event so... See more

Rated 1 out of 5 stars

I ordered a dress which looked lovely in the photograph but when it arrived, the quality was awful, very poor. I emailed them for a return and refund. They offered $10. I paid more and to be honest th... See more

Rated 1 out of 5 stars

Very poor quality material and design. The photos are very misleading. And because they know this they won't accept returns except for faulty items.

Rated 1 out of 5 stars

This is a scam. I wanted to love it, but the dress that arrived was nothing like the photos. Also, the fit was horrible as well. I tried to return it and they will say no returns but can “offer you a... See more

Rated 1 out of 5 stars

Terrible company to deal with for a refund. Refund policy clearly states to return within 30 days for full refund. I was sent a dress that did not fit, and did not look like what was advertised on t... See more

Rated 5 out of 5 stars

Although item was too small. It was easy to get a replacement size. Item itself was beautiful . Good material and just like description

Rated 5 out of 5 stars

The dress arrived in a timely manner. It fits nicely. Now I am leaving at hang so I can get the wrinkles out before my special day arrives.

Rated 5 out of 5 stars

I was happy with the order and the delivery service. But the sizing is way off what is described. I am a uk 16. I ordered the 16-18 and I think my size 8 daughter might struggle with this.

Rated 5 out of 5 stars

This sweater is very pretty and has a nice weight to it. It was shipped quicker than I expected. It was my personal “test” of your company—necessary because other things I have ordered online from sim... See more

Rated 2 out of 5 stars

I was happy to receive my dress but was surprised when it was too small. So I am requesting a refund and return, but they are being very difficult. They want to offer me compensation and I keep the dr... See more

Rated 3 out of 5 stars

3 stars only due to the fact that their customer service is just not responding. Ordered 4 dresses. They fall small so be careful. 2 dresses I fit into but third dress ( same size) was too small. I... See more

Rated 2 out of 5 stars

Two dresses I bought looked like the photo online, however the one dress I bought for my mother of the bride dress was nothing like the photo. The photo looked like it was embroidered fabric, what sho... See more

Rated 1 out of 5 stars

I placed my order almost 50 days ago and I am still waiting. The last agreement work the customer service was the refund of one item and the shipping of the ready one. Still waiting. I regret deeply h... See more

Rated 3 out of 5 stars

I need to return the dress ass it doesn’t look right for me but having a job knowing how to do this

Rated 1 out of 5 stars

Bough two maxi dresses from Acalies and paid $142. What arrived was two dresses of very different quality from the pictures. They were too small though I ordered a size bigger than normal. The stitc... See more

Rated 1 out of 5 stars

Ordered 2 dresses on 27th January 2026 and still have not received! Having contacted them several times, still no dresses. Their excuse is they've received too many orders and that's why they have n... See more


3.3

Average

TrustScore 3.5 out of 5

185 reviews

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Rated 2 out of 5 stars

Will not accept my return

I was happy to receive my dress but was surprised when it was too small. So I am requesting a refund and return, but they are being very difficult. They want to offer me compensation and I keep the dress. Which is insane because I can’t wear it. I would not recommend this company.

3 September 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service

Save your time and money. If I could give this company MINUS 5 stars, that would still not be enough. Their follow up customer "support" is not existant (sounds like it's auto generated). Save your money and shop elsewhere

24 August 2025
Unprompted review
Rated 1 out of 5 stars

Bad experience

I ordered a dress which looked lovely in the photograph but when it arrived, the quality was awful, very poor. I emailed them for a return and refund. They offered $10. I paid more and to be honest the dress is probably worth less than $10. This all feels like a rip off , to sell you the item then not refund once you get your order. I did look at comments on their social media before buying, but now don't believe these. Also, comments now don't show on their social media or get deleted. Would i buy from them? NO.

21 August 2025
Unprompted review
Rated 4 out of 5 stars

Trusted seller.

Parcel arrived in good condition ,but delivery time was a a little bit longer as I expected. Good thing is parcel tracking system is tells you in real time where the parcel is, special when is coming from aboard.

30 July 2025
Unprompted review
Rated 1 out of 5 stars

Would give no stars if I could

Ordered dress - turned up - wet poor quality- nothing like the picture, full of loose threads and very badly made.
Asked for refund and was offered 8 dollars ( I’m in UK ) to keep dress - refused and insisted I wanted a full refund as dress not fit for purpose - they increased offer to 18 dollars if I kept the dress with thinly veiled threat that if I did persist in wanting a full refund I would be liable for all the return costs .
Had to raise a credit card dispute in the end to get my money back .
BUY AT YOUR PERIL

1 June 2025
Unprompted review
Rated 3 out of 5 stars

Sadly no customer service.. no one responds to your emails.. worrying!

3 stars only due to the fact that their customer service is just not responding.
Ordered 4 dresses. They fall small so be careful. 2 dresses I fit into but third dress ( same size) was too small. I just want to exchange for a bigger size but no one comes back to you. I also had a dress delivered that did not look like the dress ordered as it’s totally different material but the colours are lovely. So, not bad copies but don’t expect a designer dress.
I do wished that they responded to my emails. Such a shame. It lets you down Ascalies.

9 June 2025
Unprompted review
Rated 1 out of 5 stars

READ their return policy!

READ their return policy before purchase. Very disappointed. Dress was ok, but not quite as pictured nor quality expected. Too small, even though ordered a size up. My return offer was $9 for $70 purchase. My bank thought it was a fraudulent charge and contacted me to see if it should be processed. I should have known at that moment that Acalies is not trustworthy company.

7 June 2025
Unprompted review

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