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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the products to be beautiful, well-made, and true to the descriptions and photos online. Several people appreciated the good quality of the materials and the accurate sizing, leading to a pleasant fit. The delivery service was often described as fast and timely, with some customers expressing satisfaction with the overall ordering process. However, some people were dissatisfied with the product quality, noting that items were not as pictured, had poor stitching, or were made from different materials than expected. There were also concerns about sizing, with some finding items too small even after ordering a size up. A number of customers experienced issues with delivery times, finding them longer than anticipated, and a significant portion of people reported difficulties with the refund process for unsatisfactory orders.

What people talk about most

Product

Customers had ambiguous experiences with product quality and accuracy. While some reviewers were pleased with... See more

Quality

People report ambiguous experiences with quality. While some customers praise the nice weight, good material,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers report fast delivery, with items... See more

Order

Reviewers mention ambiguous feedback about order. Many customers express frustration, citing issues such as... See more

Refund

Clients share ambiguous opinions on refund. While some customers successfully negotiated refunds for items,... See more

Based on these reviews

Rated 4 out of 5 stars

Parcel arrived in good condition ,but delivery time was a a little bit longer as I expected. Good thing is parcel tracking system is tells you in real time where the parcel is, special when is coming... See more

Rated 4 out of 5 stars

My dress arrived within about a week. It's well made and perfect for my upcoming holiday - a really pretty boho design.

Rated 4 out of 5 stars

Took a few weeks for delivery but was very pleased when it arrived. Looked a much thicker material on the website but was pleased it wasn’t.

Rated 4 out of 5 stars

One of the items I ordered was out of stock, but I only found out when I asked where my order was. If an item is out of stock or the order is delayed, it would be courteous to let the customer know.

Rated 4 out of 5 stars

Item was great but delivery by Correos Express was poor. Stated they felivered it on 25th but eventualy thrown over our gate 2 days later!

Rated 4 out of 5 stars

I’m Happy with my purchase Blazer Cardigan in Cream, sizing is good, delivery on time, however I thought it would have gold buttons like in the picture but they are cream, minor issue, really, but I w... See more

Rated 1 out of 5 stars

Slow to arrive ... from Dubai it seems! Fabrics are what we call 'Nana Nylon' despite appearing cotton on advertising. unwearable due to our warm climate. I ordered two sizes above my usual, accord... See more

Rated 1 out of 5 stars

READ their return policy before purchase. Very disappointed. Dress was ok, but not quite as pictured nor quality expected. Too small, even though ordered a size up. My return offer was $9 for $70 purc... See more

Rated 1 out of 5 stars

Ordered dress - turned up - wet poor quality- nothing like the picture, full of loose threads and very badly made. Asked for refund and was offered 8 dollars ( I’m in UK ) to keep dress - refused... See more

Rated 1 out of 5 stars

I’m currently locked in a battle to get my money back for 2 dresses I ordered. Both arrived after some time but very poor quality and one isn’t even the dress I ordered. Have had to send multiple emai... See more

Rated 1 out of 5 stars

The dress I ordered online is NOT the same dress I received. I should have read the reviews before purchasing this item with this company. Most reviews about this company are not good. I am disputi... See more

Rated 1 out of 5 stars

Do NOT order from them - first it takes about a month to get your item which they lie about the time frame. Second they have a horrible return policy. I finally received the dress AFTER my event so... See more

Rated 1 out of 5 stars

I ordered a dress which looked lovely in the photograph but when it arrived, the quality was awful, very poor. I emailed them for a return and refund. They offered $10. I paid more and to be honest th... See more

Rated 1 out of 5 stars

Very poor quality material and design. The photos are very misleading. And because they know this they won't accept returns except for faulty items.

Rated 1 out of 5 stars

This is a scam. I wanted to love it, but the dress that arrived was nothing like the photos. Also, the fit was horrible as well. I tried to return it and they will say no returns but can “offer you a... See more

Rated 1 out of 5 stars

Terrible company to deal with for a refund. Refund policy clearly states to return within 30 days for full refund. I was sent a dress that did not fit, and did not look like what was advertised on t... See more

Rated 5 out of 5 stars

Although item was too small. It was easy to get a replacement size. Item itself was beautiful . Good material and just like description

Rated 5 out of 5 stars

The dress arrived in a timely manner. It fits nicely. Now I am leaving at hang so I can get the wrinkles out before my special day arrives.

Rated 5 out of 5 stars

I was happy with the order and the delivery service. But the sizing is way off what is described. I am a uk 16. I ordered the 16-18 and I think my size 8 daughter might struggle with this.

Rated 5 out of 5 stars

This sweater is very pretty and has a nice weight to it. It was shipped quicker than I expected. It was my personal “test” of your company—necessary because other things I have ordered online from sim... See more

Rated 2 out of 5 stars

I was happy to receive my dress but was surprised when it was too small. So I am requesting a refund and return, but they are being very difficult. They want to offer me compensation and I keep the dr... See more

Rated 3 out of 5 stars

3 stars only due to the fact that their customer service is just not responding. Ordered 4 dresses. They fall small so be careful. 2 dresses I fit into but third dress ( same size) was too small. I... See more

Rated 2 out of 5 stars

Two dresses I bought looked like the photo online, however the one dress I bought for my mother of the bride dress was nothing like the photo. The photo looked like it was embroidered fabric, what sho... See more

Rated 1 out of 5 stars

I placed my order almost 50 days ago and I am still waiting. The last agreement work the customer service was the refund of one item and the shipping of the ready one. Still waiting. I regret deeply h... See more

Rated 3 out of 5 stars

I need to return the dress ass it doesn’t look right for me but having a job knowing how to do this

Rated 1 out of 5 stars

Bough two maxi dresses from Acalies and paid $142. What arrived was two dresses of very different quality from the pictures. They were too small though I ordered a size bigger than normal. The stitc... See more

Rated 1 out of 5 stars

Ordered 2 dresses on 27th January 2026 and still have not received! Having contacted them several times, still no dresses. Their excuse is they've received too many orders and that's why they have n... See more


3.3

Average

TrustScore 3.5 out of 5

185 reviews

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Rated 1 out of 5 stars

Fake fake

They are Selling things that don’t exists.
Their sweaters are pictures stolen from danish knitdesigners.
You can’t buy the sweaters only knittingrecipes from the danish designers HomePage

3 August 2024
Unprompted review
Rated 1 out of 5 stars

They promote different than the one they send

I order colorful pants from there. The promoted product picture on website is completely different than the one I received. Their service is not honest. It is a scam like awful service. What they present and sell is different. the colors, the design, the fabric, everything! I paid 54 US dollars and plus custom fee, and They don't accept returns. They offered me to 16 US dollars and want me to keep the item which I will never wear. They told me if I want to return the item, I need to pay the shipping cost to Dubai

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Good quality

Good quality, quick delivery.
I am a 12 and bought a large. It’s not as large as I thought would be but fits well.

24 January 2024
Unprompted review
Rated 4 out of 5 stars

First time ordering

I was very sceptical when ordering but the sweaters I ordered fit perfectly and are true to the size as described on the homepage.
Also the delivery was fast.

27 August 2023
Unprompted review

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