Acala has a great quality selection or organic and minimal waste products. The website is easy to use. Shipping is quick. Overall very happy with my experience and products. Thank you.
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See what reviewers are saying
Love the products on Acala and very happy with their packaging and commitment to sustainability. My parcel arrived a bit late, likely due to Royal Mail issues. Communication was OK - no response fr... See more
The Aloe Vera Gel arrived in good time and beautifully wrapped in sustainable packaging! A lot of thought has gone into this brand and they portray it well in their products, even the small hand writt... See more
... and there is none better. Unsurpassed and friendly customer service. Packaging is excellent - strong and good quality materials which have protected my orders from mishaps over the years. I feel... See more
Company details
- Toiletries Store
- also in
- Pharmacy
Written by the company
Shop our extensive range of natural, organic and vegan health and beauty products from leading brands. All responsibly packaged. Refills, zero waste and plastic free. Wellness for both people and planet.
Contact info
Unit 1, 85 Gregory Road, Mildenhall, IP28 7DF, BURY ST. EDMUNDS, United Kingdom
- 01638491022
- hello@acalaonline.com
- acalaonline.com
4.9
Excellent
300 reviews
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The items are meticulously packed
The items are meticulously packed, postage is affordable as well as delivery is always on time.
26 March 2023
Quick response on the shipping status
28 March 2023
Unprompted review
My orders came through on time.
22 March 2023
Good and quick shipment
Good and quick shipment. Like the simple, paper wrapping.
BUT got some Epsom salt - quite expensive compared to supermarket prices.
8 March 2023
When I was asked about the product I…
When I was asked about the product I ordered I immediately responded negatively as I did not receive it at that time though the message was stated as delivered. But when I sent an email the immediate reply was very prompt and I was very happy when Acala instructed me as to how to get it. Which I did and I should congratulate the company for responding immediately. This is my genuine answer. Keep up the good work and I will definitely reccomend Acala to family and friends.
26 February 2023
Very good and prompt delivery - pleased with my item exactly as described
Easy to order - item was exactly as described and a prompt delivery service - very pleased with my purchase
20 February 2023
Great range of dental products
I particularly like the range of dental products available through Acala; I'm trying to reduce my use of plastic, and the products I buy from Acala are good to use and plastic free
6 February 2023
The Desert Rose Palette arrived but other items missing
The Desert Rose Palette arrived and looks as described. Looking forward to using it and replacing items as they run out.
However, I ordered two tester foundations and neither were in the delivery box, with no advice regarding whether they were to follow or not available. Instead there was a very dark colour foundation in the box, which was a toner colour so no use to me. An advice note would have been helpful. With notification of a refund due to be paid, if the tester items are not available. I have also sent an email asking for the missing items or a refund . Mistakes happen and items sell out. But I would like a reply. Thank you.
26 January 2023
Unprompted review
I still haven’t received yet
I still haven’t received yet . I paid for shipping and I can not track my package because it isn’t out of delivery process yet .
12 December 2022
Reply from Acala
Hi Izumi, Your order was dispatched on the 12th of December, the day after you placed it. The delivery was affected by the Royal Mail strikes, which was out of our hands. We checked the tracking and it was delivered on the 29th of December. We are sorry for the inconvenience caused.
Great customer service
The shipment seems to have been lost by the carrier. I received a replacement two days after contacting Acala. Great service. I will order again.
12 December 2022
Unprompted review
Ordered on the 9th left a week before I…
Ordered on the 9th left a week before I emailed to ask for an update with no reply. Used the contact form on the website no reply again. Instagram was the only way to get in touch which provided an email. No reply from the email. Back in touch on instagram to be told sorry but I’m only the social media manager so nothing I can do.
Going round in circles with no responses or updates. The orders not been shipped but claimed it was stuck at customer when I’m within the country of origin.
9 November 2022
Unprompted review
I got the shipping address wrong
I got the shipping address wrong, contacted them immediately, had an automated response to say I would get a response in 2-3 days and nothing a week later. Very disappointed.
8 November 2022
Does exactly what’s promised.
Does exactly what’s promised.
Fast delivery, great product.
29 October 2022
Good for me and the planet
Good price for good for the planet products
14 October 2022
Unprompted review
Amazing Site
This is the second time i’ve ordered from them, and i loved the products and the speediness of the delivery! I am very happy that I can find all natural and plastic free products all in one place.
1 October 2022
Great service and products!
20 September 2022
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