Absurd Design Reviews 260

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I had one of the treat bags given as a present years ago and was used daily - it eventually gave with constant use in all weathers - so decided it was time to put another order in . Very quick lead ti... See more

Rated 5 out of 5 stars

Swift service. Well made safety connecting straps as security when using a slip lead. Not too heavy or clunky, but strong if needed.

Rated 5 out of 5 stars

Ordered 3x from here, all collars and leads were fantastic, the dog bed I got made my dog become so lazy in the morning he doesn't come say hello until he's properly awake which never happened before,... See more

Rated 5 out of 5 stars

Very well made and long lasting. Quick delivery. Had a collar from this company previously for other dog and would recommend it above all others. This is the only collar we use now. Waterproof and lon... See more

Company details

  1. Pet Store

Written by the company

Give your dog an online treat. First choice for uniquely patterned dog collars and leads, luxury reversible coats, beds and accessories handmade in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

260 reviews

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Rated 2 out of 5 stars

Waterproof Neoprene collar with tag that rusted

Thought I was buying a really good bespoke hand made Neoprene collar.
My first issue was trying to get the code for 10%off first order, didn’t work. I wasn’t too worried , as I thought I was going to get a really good quality collar for my Labrador to wear in the water. The collar is actually a basic nylon collar with a strip of neoprene sewn on the top with a absurd label that also says handmade in UK . The neoprene length isn’t even cut straight at each end.
I also purchased a name disc and had it engraved, looking at the picture and price I expected the disc to be of very good quality! It rusted immediately after getting wet for probably only 5 minutes in water. The£ 2:99 name disc bought from eBay and is 4 years old has never rusted and has been out in the rain, in , rivers , lakes and the sea
This collar and name tag were very expensive and a complete waste of money. Totally disappointed in this purchase, not what I expected. Would not buy again or recommend. Also delivery took well over a week

1 September 2021
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Reply from Absurd Design

Hi there Nicola,

I’m very sad to see your 2 star review on TrustPilot, I would have really appreciated if you had emailed me first to express that you weren’t happy as I always like to try and help the customer or offer them a replacement rather than have someone write a review and I only find out then.

I haven’t had any issues with the ID tag before and the manufacturer that I got the tag from did specify that they can go in water. Can you email me a picture of the tag?

With the neoprene collars I do write on the description how they are made and hence why the price is much lower than my other collars as I have tried to make a product for all which is lightweight and using surplus material which otherwise might end up in landfill.

I also handmade all my products and am very busy so a week to have your product made and sent out to you is the time at the moment for me to be able to achieve that. It’s only me making items! I do have this message on my website just so people are aware of it.

I am sorry that you were not happy and hope to resolve this if you wish ?

Best,
Kate

Rated 5 out of 5 stars

High quality and efficient

Very efficient service particularly as I wanted a specific length of lead that wasn't regular. High quality products and the neoprene collar is a favourite – soft, stylish and longlasting.

13 August 2021
Rated 5 out of 5 stars

Good service

I emailed about an out of stock item, got a response the same day letting me know it was back in stock. Collar arrived quickly and is of great quality.

24 July 2021
Rated 5 out of 5 stars

Really fantastic company

Really fantastic company. I sent an email enquiring about a custom dog treat bag and I'd received it before the week was out. Kate was really good at helping me decide which bag was right for me and the finished product is superb. I was particularly drawn to this bag over the many others on the market because of the snap closing/opening, I can get to a treat very quickly so I can immediately reward desired behaviour. I wear it all the time because I have a young puppy so I wanted something stylish and it doesn't disappoint. Thank you Kate, I will be recommending you.

3 July 2021
Rated 5 out of 5 stars

Super!

Great customer experience. They designed 2 custom dog collars for me and they were delivered sooner than I expected. Would recommend definitely!

20 June 2021
Rated 5 out of 5 stars

We've ordered from Absurd Design a…

We've ordered from Absurd Design a couple of times now and they always go above and beyond, completing orders quickly, dealing with additional requests and all the while with smiles and friendliness. Excellent company.

7 June 2021
Rated 5 out of 5 stars

Lovely products

Lovely products, super speedy delivery and customer care is second to none. Highly recommend this small business.

18 May 2021
Rated 5 out of 5 stars

A super dooper collar!!!

This is the second collar that I have bought from Absurd and I love the neoprene range. Dora is a springer who loves water and this range of collars is perfect for her being made from recycled wetsuits. They wash really well. They also dry quickly so she is not stuck with wet canvas around her neck. And, the colours are so funky!!

I love the idea of recycling too. Delivery was very quick and I love the eco packaging too. I definitely buy from Absurd again!

14 May 2021
Rated 5 out of 5 stars

We bought a fancy memory foam dog bed…

We bought a fancy memory foam dog bed for my doggo. Unfortunately one of my kitties doesn't seem to like the dog or the bed. She likes to urinate on it as an act of defiance. The "supposed" dog bed liner that came with the bed is not waterproof (contrary to what they proclaim). After many times of soaking the memory foam and air drying it I decided to to upgrade Absurd's waterpoof liner. I could not have been more happy with this purchase. The sizing is perfecting. Getting it on and off is easy, it washes well, and it's water-proof. I should have bought this ages ago. Thank you for the speedy turn around time as well. Thumbs up from the dog and me.

6 May 2021
Rated 5 out of 5 stars

Lovely upcycled neoprene collar

Fantastic upcycled neoprene dog collar and brilliant customer service from Kate. Very happy customer and doggie. Especially pleased that environment charities benefit from our purchase too.

1 May 2021

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