Have been using Absolute Domestics for 6 years now and can't rate them highly enough. Jordan our cleaner is fabulous, love coming home to a clean house and she's great with our menagerie of pets. Lo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Prasad truly did an amazing job with our home clean! He was very thorough, very polite, very efficient and paid attention to detail! He genuinely did such an amazing job and left our home looking abso... See more
Company replied
Absolute Domestics is a great company to work with, they provide easy to use apps for both the client/ work side of things and the payment process. You don't have to advertise, pay additio... See more
Company replied
Company details
Written by the company
Absolute Domestics has been helping in Australian homes for over 30 years. We expertly match our clients with our police checked, trained, vetted cleaning contractors.
Contact info
4.2
Great
2K reviews
Replied to 58% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt and reliable service today with…Jeff
Prompt and reliable service today with a thorough cleaning job done. Very happy.
17 June 2025
Unprompted review
Reply from Absolute Domestics
Thank you for taking the time to let us know about your great experience with Jeff.
Warm regards, Christine
Absolute Domestics
Quick as a Flash
They were the most responsive of the companies I approached. They asked clearly about my needs and matched me to a beautiful couple who are easy to communicate with about my needs each fortnight and have done an awesome job. They like the fact that they are covered by absolute domestic's insurance and the payment option is also easy.
4 June 2025
Unprompted review
Reply from Absolute Domestics
Hi Vanessa
Thank you so much. We're thrilled to hear you had a good experience.
Warm regards, Christine
Absolute Domestics
Michelle cleaned smart
Michelle cleaned smart , fast and could not fault in any way. Plus such a lovely, friendly and knowledgeable woman. I highly recommend Michelle and the company she works for
12 June 2025
Unprompted review
Reply from Absolute Domestics
Hi Gina
We really appreciate your kind words - thanks for choosing us. Michelle is great!
Warm regards, Christine
Absolute Domestics
Good communication, decent cleaning
Good communication. Cleaners were on time and did a decent job.
13 June 2025
Unprompted review
Reply from Absolute Domestics
Thank you so much. We're so glad you're happy with the service.
Warm regards, Christine
Absolute Domestics
Reliable & efficent
Reliable & efficent. After searching for a local cleaner without success, I decided to use a cleaning company. Best decision I could have made.
I thoroughly recommend Absolute Donestics
10 March 2025
Unprompted review
Reply from Absolute Domestics
Hi Robyn
We love hearing feedback like this!
Warm regards, Christine
Absolute Domestics
Kerry from Absolute Domestics was just…
Kerry from Absolute Domestics was just wonderful totally exceeded my expectations the clean Kerry provided was without fault the best ever in my experience
Thank you Kerry
6 June 2025
Unprompted review
Reply from Absolute Domestics
Hi Ann. We really appreciate your review, and we're happy that Kerry was able to help!
Warm regards, Christine
Absolute Domestics
Reply from Absolute Domestics
Hi Luke
Thank you for taking the time to share this. It means a lot to our team.
Reliable and Punctual
Reliable and punctual. Excellent work. Very happy with Brigitte work.
Would recommend Brigitte 👌
Thankyou
2 June 2025
Unprompted review
John our cleaner has been amazing!
John our cleaner has been amazing and has looked after us, so very well. We feel very supported and the quality of the clean is extremely good. Going through Absolute Domestics has allowed us to feel cared for. Smiles, Von and John.
28 May 2025
Unprompted review
Absolutely useless
Absolutely useless. They will waste your time by doing a bad job and take your money. Try raising an issue with them and they won’t do anything. Will never recommend or use again.
They are untrained, unprofessional and can’t get a simple job done right. I had contacted the area manager back and forth multiple times but reached no resolution with her.
1 October 2024
Unprompted review
Reply from Absolute Domestics
Hi Benazir,
We’re sorry to hear that you remain dissatisfied with your experience and appreciate you taking the time to share your thoughts.
As outlined in our final correspondence from October 2024, we did thoroughly review your concerns regarding the Move-In Clean provided by Samuel, one of our 5-star rated contractors with four years of experience. At the time, we understood that there were concerns raised during the clean, and in response, Samuel extended the service by an additional 2 hours at no extra charge—bringing the total service time to 6 hours while you were only billed for 4. This represented a 30% discount valued at $120 and was offered on the same day to directly address the concerns raised.
You also declined our offer to have the same cleaner return for further rectification, which is part of our standard resolution process. Despite this, the cleaner proactively stayed on-site to provide additional service without charge.
Given the extensive tasks completed—including deep cleaning post-renovation, detailed bathroom and kitchen work, wall washing, and more—we believed this was a fair and reasonable resolution. As cleaners are independent contractors, the decision regarding refunds lies with them, and Samuel declined a full refund based on the extended service already provided.
While we regret that the experience did not meet your expectations, we do stand by the resolution offered and consider the matter closed. We’re always striving to improve, and we thank you again for your feedback.
Best Regards,
Absolute Domestics
Angela
Angela, was very helpful and accomodating, did such a good job I was a bit apprehensive using anything for fear of dirtying it
12 May 2025
Unprompted review
I was immediately impressed by how quick I could organise a cleaner!
I was immediately impressed that the day I organised the cleaner, he was able to come out that day.
After surgery I was unable to maintain the house and after two hours, Steven had made my house look far more respectable.
Steven was professional and even offered to do areas that I had not even thought about which left my house look amazing. He even offered to go back over his footprints on the floor he had just cleaned.
What I thought would be a short term idea will become a permanent one to help maintain my rental property above and beyond the standard required.
Thank you absolute domestics and Steven for making me feel better and my home look amazing!
29 April 2025
Unprompted review
Would rate 0 if I could
Would rate 0 if I could. Impossible to get onto. Complain about a clean which was not completed and get told "oh ok"
No communication since.
Never again!
14 May 2025
Unprompted review
Reply from Absolute Domestics
Hi Lisa,
Thank you for your feedback, and we're sorry to hear about your experience.
Unfortunately, we've been unable to identify a booking under your details. To assist you further, please reach out to our Customer Service team directly at customerservice@absolutedomestics.com.au, and we'll do our best to resolve this matter promptly.
Best Regards,
Absolute Domestics
Amazing!
Li Ye is our cleaner and she is amazing! Very thorough and is exceptional. 100% recommend Li Ye to anyone!
8 May 2025
Unprompted review
Don't bother to answer their phone
Don't bother to answer their phone. Makes it difficult to resolve any problems - but maybe that's why they arrange it that way.
Plenty of really good cleaning companies with a Google search and they respond immediately. Definitely go elsewhere!
1 May 2025
Unprompted review
Reply from Absolute Domestics
Hi Taylor,
Thank you for your feedback, and we're sorry to hear about your experience.
To help us investigate this matter in further detail and improve our service, please send your concerns to customerservice@absolutedomestics.com.au. A member of our team will review the issue promptly and get back to you as soon as possible.
We appreciate the opportunity to make things right.
Best Regards,
Absolute Domestics
Absolute Cleaning disaster!…
I approached Absolute Domestics following a google ad and my experience was both un-professional and thoroughly disappointing. I live in Blackheath Blue Mts and required a simple regular cleaner for 3 hours each week-doing simple domestic cleaning. The company received my vacancy in January and to date 4/5/2025 produced only two applicants-one of which only-made telephone contact. The contacted applicant arranged a 'go see interview' with me then 'sms'ed me to say on that day with little notice that it was "too much for her" and she could not attend her interview. Then followed a litany of contacts today from the Absolute agent who had not followed up on that appointment-and then there was a flat denial that my story was correct and factual- and I was the Client!! I asked for a supervisor who was rude and had no time for my story and then they cancelled the booking!!
The outcome a hopeless and totally UN-professional service-that cannot deliver their promises..go elsewhere!
5 May 2025
Unprompted review
Reply from Absolute Domestics
Hi,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your experience with Absolute Domestics did not meet your expectations, and we sincerely apologise for the inconvenience and frustration this has caused you.
We appreciate that you reached out to us for help in finding a regular cleaner in Blackheath, Blue Mountains — an area where, unfortunately, we do face significant challenges in recruiting available cleaners. Despite these limitations, we were able to assign Chloe to your request.
Regarding the SMS communication from Chloe, we acknowledge that you informed us she had messaged to say the job was “too much for her” and would not be attending your scheduled meeting. Chloe, however, advised that she did not send this message and instead believed she had not received a response from you, which led her to return the job to us. Our Area Coordinator reached out to clarify this miscommunication and requested more details about the message, not to question your integrity, but so we could properly investigate and address it with Chloe. We take such matters seriously and follow up thoroughly to maintain our service quality.
When we followed up and Chloe expressed her willingness to meet and clarify the scope of work, you declined to proceed with her. At that point, we asked if you would like us to find another cleaner, but you declined and ended the call. Consequently, the booking was cancelled.
We have reviewed the correspondence and calls and can confirm our team remained respectful and professional throughout, even while handling a complex and unfortunate miscommunication. We’re very sorry that it felt otherwise from your perspective. Our intent has always been to provide a helpful and responsive service, even under difficult circumstances.
While we regret that we could not meet your expectations on this occasion, we do thank you again for your feedback. It helps us continue to improve our communication and processes.
Best Regards,
Absolute Domestics
Le Yi
Le Yi got in touch with us very quickly to arrange a day / time to start regular cleaning. She is punctual, efficient, and did an excellent job. Nice vibes too!
23 April 2025
Unprompted review
Great cleaner!
LeYi has excellent communication and time management skills. She is an organised and efficient cleaner and leaves the house sparkling.
15 April 2025
Unprompted review
LeYi cleaned my very large house…
LeYi cleaned my very large house efficiently and with care. It’s great to come home to a sparkling house!
11 April 2025
Unprompted review
Best house cleaner
Stacey does a very thorough clean.She is very professional and a nice person.
23 April 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.