ABOUT YOU Reviews 2,249

Perfect .Very happy

The fast delivery and shipment of the goods.
What didn't like is the return process. It takes too long time to receive the payment.

I like about you and that it has free shipping and free return which makes shopping much easier. Also the long trial period during which my product was delivered and always arrived correctly with me and my order.

Good quality items at reasonable prices. Fast delivery.

Very reliable seller. All products are with proper quality. Customer service is helpful. Very easy to return products.

They always pay attention to clients' needs. It's very easy to return an item if it doesn't fits you or if you don't like it.

Delivery and return are handled perfectly

I like that About you always have a nice shopping experience, easy filters, some good offers and most of the times enough sizes. However, I am giving only 4 stars because of the way of returning - is would be great if you are able to request courier from the site once you are creating the return

I attempted to place an order on the AboutYou website in late April. The payment was processed, but due to a technical error on their site, no order was confirmed. Despite multiple follow-ups via email and phone, and being told the issue was being handled by their finance department, no refund has been issued weeks later.

The payment provider confirmed the funds were withdrawn, but AboutYou contested the dispute—even though no product was ever delivered. A second order made later using a different payment method went through without issue, confirming the original problem was on their end.

This experience has been deeply frustrating, and the lack of accountability is unacceptable. I WOULD NOT RECOMMEND AboutYou to anyone based on this experience.

it was very easy to order and all the delivery and returning was organized well

Fast delivery
Good packaging

Good variety and discounts. Extremely easy returns.

Easy to shop and wide selection

This for aboutyou.bg.They sent me the wrong boots of disgusting quality, after I returned them, more than three weeks passed and they did not refund my money, they told me that they refused to accept the return and returned the boots to me and sent me an invalid tracking number, now I have neither boots nor money! This is fraud and robbery, I even assume that some employee deliberately replaced the boots and now refuses to accept them back. The customer service employees are completely useless, they even hung up on me saying that they do not know why there is a refusal to return and they cannot help me. The law says that they are obliged to accept my return, now I will deal with the institutions, shame how they allow themselves to lose a long-time customer who has never even returned before.