First time looking for mobility aids. Initially went in to enquire about day rental for mobility scooter but came out with a walker. Great experience and salesman Lee, at the Newport, Telford branch,... See more
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To whom it may concern. I recently purchased a mobility scooter from Ableworld Newport. I would congratulate the staff and in particular the assistant store manager Samuel Picken who presented us w... See more
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The man in the shop was excellent, he was extremely helpful and asked if I wanted to try out the car seat cushion in my car, which I did and then purchased. The shop staff were all very nice and frien... See more
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Gave us all information we needed. Had a trial run on motorised scooter. Explained everything clearly, gave good advice.
Company replied
Company details
- Mobility Equipment Supplier
- also in
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wheelchair Store
About Ableworld - Newport (Shropshire)
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
Audley Avenue Business Park, TF10 7BX, Newport, Shropshire, United Kingdom
- 01952 820772
4.6
Excellent
44 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Visited this morning to buy a mobility…
Visited this morning to buy a mobility scooter for my mother. Lindsay was great with her - very patient. Thank you!!
15 February 2022
Unprompted review
Reply from Ableworld - Newport (Shropshire)
Hello Susan,
Thank you for taking the time to leave us an excellent review for our Ableworld Newport store. We are thrilled to hear that Lindsey was great and very patient during your visit. We hope to see you again in the near future.
Kind regards,
Ableworld
Felt undervalued
We went into the store in Newport Shropshire today, to look for wide fitting sandals and slippers for me as I suffer from lymphedema. There was an assistant standing at the desk, whilst two of her colleagues were helping another customer pay. We asked where we could find the footwear and she pointed into the corner and remained at the desk. We noticed there were no slippers in my size, so we asked the same assistant again and she went to a different part of the store, found my size and then went back to the desk again. She did not appear to be serving anybody, but just told me "I'd have to wait" There was no sense of customer service and I felt undervalued. The slippers did not fit me, so we had to go to the desk again. She curtly told us the ones I had tried on had to be quarantined. At no time did this assistant offer to help and did not appear to be serving anybody else, or if she was she did not say.
Due to this experience I very much doubt we will be using this store again
18 September 2021
Unprompted review
Reply from Ableworld - Newport (Shropshire)
Hello Mary,
We would like to thank you for your feedback on your visit to our store in Newport. I am sorry to hear about your disappointment, with the level of service you received from one of our staff members in our Newport store.
It is never our intention to make any of our customers feel undervalued in anyway. If a store does not have an item of stock that a customer is looking for. As part of our customer service the member of staff will ask the customer, if they would like them to find out if another store has the item in stock. Which can then be transferred over at the earliest opportunity. As a business it is our intention to provide products that our customers are looking for.
We strive to continue, to provide the best customer experience and appreciate all of our customer’s feedback.
Kind Regards,
Ableworld
A big Thank You.
Firstly I would like to say a big 'Thank You' to Sarah & to Pete, for their help & assistance with a 4 wheel walker for my Mum. Nothing was to much trouble in setting up the height of the walker for my Mum. First rate service with a smile 😃 Thanks again.
28 August 2021
Unprompted review
Reply from Ableworld - Newport (Shropshire)
Hello Emma,
Thank you for taking the time to leave us some great feedback. We are thrilled to hear that Sarah & Pete were able to help your mum recently. We hope to see you in store again soon.
Kind Regards,
Ableworld
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