Best service ever, service was very thoughtful and is solution instead of problem oriented. Very personal and warm. The rings are beautiful and great quality, the presentation of the gifts is also... See more
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Terrible business, zero reliability! This has been the worst experience ever. I trusted this company with an order for a big occasion, and it has been nothing but endless delays and broken prom... See more
Company replied
My favorite Danish jewelry company. I love the design, style and elegance of Abelstedt jewelry which totally matches my style. I’ve received earrings and the infinity ring from my now husband. I’ve a... See more
Company replied
Brilliant Products, And one of a kind customer service. Had a little issue that lead to a minor misunderstanding, however julie reacted extremely professionel and fast even i did not purchase... See more
Company details
Written by the company
Welcome to the sparkling world of Abelstedt
Contact info
2000, Frederiksberg, Denmark
- contact@abelstedt.com
- abelstedt.dk
4.0
Great
341 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 45% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very happy with the service that…
I am very happy with the service that Abelstedt gives. They are really understandfull and honest. Thanks Abdelstedt for your great service!
9 April 2019
Unprompted review
Reply from Abelstedt
Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt
THE WORST SERVICE EVER.
THE WORST SERVICE EVER.
I ordered a ring which I immedeately sended back to the company, after two weeks I got the ring delivered back at my place. I immediately sended the ring back for the second time so paid the shipping costs twice. In the meantime i’ve had contact with the company and the guarranteed a full refund of the paid shippings costs. 3 weeks and 150 emails later they still didn’t made there promise true.
DO NOT ORDER YOUR RING HERE
If the ring doesn’t fit or in someway doesn’t fullfill your needs: YOU’RE SCREWED. The communication with the custumor satisfaction department is very poorly and do not respond professionaly. They don’t take action for there faults.
REGARDS A PAYING CUSTOMER
18 March 2019
Unprompted review
Reply from Abelstedt
Dear Sonnie,
We are sorry to hear about your perception of our customer service.
We want to clarify here, that we did give you a free return label on your second return so we are having trouble understanding your perception.
To quote directly from our e-mail to you with the return label we provided you: "Of course the return will be on us. I have attached a return label in this e-mail. Your refund will be made as soon as we have received the package."
Sparkling wishes,
Abelstedt
The service is great
The service is great. The designs of the rings are very unique and original. And the comparison between price and quality is also very convenient. Highly recommend 😊
2 March 2019
Unprompted review
Reply from Abelstedt
Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt
Problem solving
I ordered a ring which was accidentally already sold out and therefore couldn’t be shipped. However, they made it up for me by promising a similar ring and the extra costs were for them. Quick in response, great customer service. Can’t wait to order from them again !
13 February 2019
Unprompted review
Reply from Abelstedt
Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt
Fantastic service and quick shipping
1 February 2019
Unprompted review
Reply from Abelstedt
Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt
Excellent service
Excellent service! I would recommend this company to anyone.
Fast delivery and the ring was beautiful
22 December 2018
Unprompted review
Reply from Abelstedt
Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt
I'm trustworthy and is a serious and…
I'm trustworthy and is a serious and good company, I recommend you.
21 December 2018
Unprompted review
Reply from Abelstedt
Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt
Very happy
Very happy! My ring was broken and got a whole new ring from abelstedt. Love it 😍
13 December 2018
Unprompted review
Reply from Abelstedt
Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt
The best service!
The best service!
After 1,5 year my ring was damaged and I contacted Abelstedt. The suggested to fix it and clean the ring!! (Great!!)
The also reply immediately to mails!
12 September 2018
Unprompted review
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