Abcord Insurance Services Reviews 

270
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being extremely helpful, polite, and patient when explaining various policy options and answering questions. Consumers note that the entire transaction process is straightforward, highly efficient, and entirely free of any aggressive sales pressure. Furthermore, advisors take the necessary time to thoroughly understand individual client situations, ensuring people feel completely comfortable and well-supported throughout their entire journey. However, some reviewers expressed minor reservations regarding unexpected fees, occasional difficulties in catching every small detail during calls, and general uncertainties about how the insurance coverage will perform when actually needed later.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Service

Users describe positive interactions with service, highlighting courteous staff who provide prompt,... See more

Customer service

Consumers find customer service to be positive, highlighting that agents are honest, friendly, and patient.... See more

Price

Clients share positive opinions on price, noting that reviewers secured very competitive premiums and saved a... See more

User experience

Customers consistently note positive experiences with user experience, highlighting straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ivan Silvester at Abcord was friendly and patient, he answered all my questions both on the phone and over email. Finding unoccupied house insurance for my deceased brothers property wasn't something... See more

Rated 5 out of 5 stars

Really good to find a company insuring unoccupied property that doesn't say it's for 3 months no refunds. I only needed to insure for 10 days, so received refund less admin fee. Ivan was very good at... See more

Rated 5 out of 5 stars

Daniel Silvester was superb! I say that because he took time to listen and understand my situation and suggest some solutions to help. The whole process was seemless and I was treated like a h... See more

Rated 5 out of 5 stars

I spoke with Daniel Silvester today who was extremely helpful providing me with a flexible landlord policy. I had already auto-filled a questionnaire regarding the insurance that I needed, so he was... See more


Company details

  1. Landlord Insurance Company
  2. also in
  3. Insurance Agency
  4. Insurance Broker

Written by the company

At Abcord we provide specialist landlord and unoccupied insurance products for residential properties in the United Kingdom. Call us to enquire about our products and services We have a range of underwriters and our friendly, efficient team is on hand to give you the best possible service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

270 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(270)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely helpful

Daniel Silvester, who dealt with our enquiry was extremely helpful, polite and understood our requirements. The policy was explained by him in detail to ensure that we were able to make a good decision. This was concerning an insurance for an unoccupied property awaiting sale.

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Shahid was professional and polite…

Shahid was professional and polite throughout. He answered all of my many questions and phoned back the following day to give me time to read through the documents. I had further questions which he was able to answer, providing written clarification as requested.
There was no hard sell that you often get with insurance quotes.

11 July 2024
Unprompted review
Rated 5 out of 5 stars

Good price, good deal

Shahid was pleasant and not pushy. The price was good and had the added bonus of more than 30 days unoccupied. Hopefully I won’t have to use it but it was a nice little extra on the policy. I will definitely use Abcord again.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Took out unnocupied home insurance and Daniel Silvester was the representative who arranged it. Daniel was very knowledgeable, polite and professional. Was also much cheaper than other quotes I received. Would highly recommend Abcord Insurance.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely no pressure from my customer contact Salem. He gave me all the information I required, and he was also patient with me as I had a couple of items to check before completing.

Absolutely no pressure from my customer contact Salem. He gave me all the information I required, and he was also patient with me as I had a couple of items to check before completing. First time I have used this company, and I was cautious at first, but soon put at ease. I think i have a good working knowledge of home insurance, and after going through the questionnaire i felt happy to go ahead. Ill give a shout when my other policies come for renewal.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Very good all round service

Daniel got me a competitive quote in a short space of time. Policy options explained clearly and no pressure to select any particular product or take out insurance at that point. I was happy with the way I was dealt with, so I took out the policy on the spot. Documents and receipts were sent to me straight away and I was satisfied that I was correctly covered.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Unoccupied Property Insurance

Fast response to comparison site search.
Shahid Hussain kindly went through the details and explained everything clearly. Given the time to read all emails sent, (as it was a lot to take in, over the phone) Happy to buy the policy. Thank you for your service!

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Prompt and straightforward response to…

Prompt and straightforward response to my enquiry. Phone answered quickly and I was put through to the same customer service assistant each time. Range of quotes provided and purchase of insurance processed smoothly.
Polite and friendly staff.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Client experience with Daniel Sylvester

Daniel Sylvester was really efficient and very professional in handling my unoccupied property insurance renewal. I am pleased to have used Abcord as they were more cost-effective than my existing provider and other insurance providers.
Thank you Daniel for your professionalism. I will be using you for my home insurance in the future too! Much appreciated. F Mann.

10 May 2024
Unprompted review

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