Aapas Modestwear Reviews 273

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent delivery service, noting its speed and efficiency, with many appreciating the prompt updates. People are generally happy with their purchases, often finding the products to be of good quality, comfortable, and accurately depicted in online photos. Many express satisfaction with the clothing's material and fitting, and some are so pleased they plan to order again. However, some customers were dissatisfied with the product quality, describing certain items as cheap, sheer, or not matching the online images. There are also consistent concerns about sizing, with some finding items to be either too large or too small despite ordering their usual size. Additionally, a number of people expressed unhappiness with the return policy, particularly the requirement to pay for returns and the limited 7-day window for exchanges.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing. Many customers express satisfaction,... See more

Quality

Users describe ambiguous interactions with quality. While some customers praise the very good quality and... See more

Order

People report ambiguous experiences with their orders. Some customers found the ordering process easy, with... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speedy and prompt delivery,... See more

Return policy

Customers express significant dissatisfaction with the return policy. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The outfit i ordered was wayyyyy too big despite it being an extra small. It's quality was not like in the picture, was very thin. However, it did arrive quick and when I sent it back, I was given an... See more

Company replied

Rated 4 out of 5 stars

I order XS and S but it's quite big it's not feel to me its small size but tag said its small make sure don't make long dress baggy some girls like fitted long dress plz work on it as well

Rated 3 out of 5 stars

disappointed, sizes are so off and pictures don't match what you get. hated the whole service won't be ordering again. Edit: the customer service however is good, you get fast replies and resolutio... See more

Rated 3 out of 5 stars

Overall the clothes are usually sized correctly and material is good quality. However on this occasion I ordered 3 large size items (1 dress and 2 co ords) in a sale and unfortunetly 1 of the co ords... See more


Company details

  1. Clothing Store
  2. Women's Clothing Store

Written by the company

Established in 2020, this modest wear brand was established by the family to pay homage to their mother who lost her battle to cancer in 2018. This brand reflects her personal style. Aapa’s has quickly established itself as a trend setter and the production has quadrupled in size in under 2 years to meet with increasing customer demands.


Contact info

3.9

Great

TrustScore 4 out of 5

273 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 29% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars
Aapas Modestwear logo

Reply from Aapas Modestwear

Hi,

Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.

Thank you for shopping with AAPAS.

Kind Regards,
AAPAS Customer Service

Rated 5 out of 5 stars

Very speedy delivery

Very speedy delivery, and the quality of the abaya, is very good...

8 May 2025
Aapas Modestwear logo

Reply from Aapas Modestwear

Hi,

Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.

Thank you for shopping with AAPAS.

Kind Regards,
AAPAS Customer Service

Rated 1 out of 5 stars

Poor service

Poor service. I emailed twice but no one bothered replying even after 5 days

12 May 2025
Aapas Modestwear logo

Reply from Aapas Modestwear

Hi,

Thank you for your review.

We always strive to provide the best possible service and we truly value our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
When we received your parcel back we can send it back to your correct address.

Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.

Kind regards,
Aapas modestwear

Rated 5 out of 5 stars

I’m not happy

I’m not happy

5 May 2025
Aapas Modestwear logo

Reply from Aapas Modestwear

Hi,

Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.

Thank you for shopping with AAPAS.

Kind Regards,
AAPAS Customer Service

Rated 5 out of 5 stars

Marshallah beautiful garments…

Marshallah beautiful garments definitely will order more

9 May 2025
Aapas Modestwear logo

Reply from Aapas Modestwear

Hi,

Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.

Thank you for shopping with AAPAS.

Kind Regards,
AAPAS Customer Service

Rated 1 out of 5 stars

I have given wrong address by mistake…

I have given wrong address by mistake and then after I had tried calling your team but they didn’t answer while I waited for long

4 May 2025
Aapas Modestwear logo

Reply from Aapas Modestwear

Hi,

Thank you for your review.

We always strive to provide the best possible service and we truly value our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
When we received your parcel back we can send it back to your correct address.

Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.

Kind regards,
Aapas modestwear

Rated 5 out of 5 stars

It was easy to order

It was easy to order, Aapas kept me updated on my orders. The quality is beautiful, I'll be ordering in future Insha'Allah

28 April 2025
Aapas Modestwear logo

Reply from Aapas Modestwear

Hi,

Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.

Thank you for shopping with AAPAS.

Kind Regards,
AAPAS Customer Service

Rated 1 out of 5 stars

Delivery is too long

Delivery is too long, items have not even arrived yet!

22 April 2025
Aapas Modestwear logo

Reply from Aapas Modestwear

Hi,

Thank you for your review.

We always strive to provide the best possible service and we truly value our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.

Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.

Kind regards,
Aapas Modestwear

Rated 5 out of 5 stars

Material is really good

Material is really good

22 April 2025
Aapas Modestwear logo

Reply from Aapas Modestwear

Hi,

Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.

Thank you for shopping with AAPAS.

Kind Regards,
AAPAS Customer Service

Rated 5 out of 5 stars

Great experience :)

18 April 2025
Aapas Modestwear logo

Reply from Aapas Modestwear

Hi,

Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.

Thank you for shopping with AAPAS.

Kind Regards,
AAPAS Customer Service

Rated 5 out of 5 stars

Aapas is by far the best modestwear…

Aapas is by far the best modestwear company I have ever seen. Its elegance and designs match the price perfectly. This is 100% my go to shop for all my modestwear. Would highly recommend this place 10/10 service

29 March 2025
Aapas Modestwear logo

Reply from Aapas Modestwear

Hi,

Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.

Thank you for shopping with AAPAS.

Kind Regards,
AAPAS Customer Service

Rated 5 out of 5 stars

Fantastic service

Fantastic service, prompt replies - super helpful and friendly. Loved the dress I purchased, good quality and sizing.

19 March 2025
Aapas Modestwear logo

Reply from Aapas Modestwear

Hi,

Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.

Thank you for shopping with AAPAS.

Kind Regards,
AAPAS Customer Service

Rated 5 out of 5 stars

Aima Coord Black

I ordered the Aima Coord in black, it looked simple and elegant and long as i like it, when it came it was absolutely perfect 😍
The material was amazing and the fit was perfect x

26 March 2025
Unprompted review
Aapas Modestwear logo

Reply from Aapas Modestwear

Hi,

Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.

Thank you for shopping with AAPAS.

Kind Regards,
AAPAS Customer Service

Rated 3 out of 5 stars

I had a mixed experience with Aapas…

I had a mixed experience with Aapas Modestwear. The dresses were nice and the fabric quality was impressive, but I was disappointed when the beads on my dress started falling off after just a few hours of wearing it. Delivery was timely and customer service seemed responsive, yet some product issues left me unsure.

16 February 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish

Ur abayas are not roomy and especially the one I have. Fitted on the bust and couldn’t wear on Eid. Abaya are meant to
Be roomy and modest. Would return however it’s been in wash already before Ive even worn it. I’d also give you zero stars if I it’d let me

25 March 2025
Aapas Modestwear logo

Reply from Aapas Modestwear

Hi,

Thank you for your review.

We always strive to provide the best possible service and we truly value our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.

Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.

Kind regards,
Aapas Modestwear

Rated 5 out of 5 stars

Fast prompt delivery

Fast prompt delivery
A day earlier than expected

24 March 2025
Aapas Modestwear logo

Reply from Aapas Modestwear

Hi,

Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.

Thank you for shopping with AAPAS.

Kind Regards,
AAPAS Customer Service

Rated 5 out of 5 stars
Aapas Modestwear logo

Reply from Aapas Modestwear

Hi,

Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.

Thank you for shopping with AAPAS.

Kind Regards,
AAPAS Customer Service

Rated 5 out of 5 stars

A very nice place to shop ..All thier…

A very nice place to shop ..All thier abayas and dresses are very comfortable and off good quality and material i would definitely recommend and I would buy again

13 March 2025
Aapas Modestwear logo

Reply from Aapas Modestwear

Hi,

Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.

Thank you for shopping with AAPAS.

Kind Regards,
AAPAS Customer Service

Rated 5 out of 5 stars

Aapas are best

Lovely abaya…second one I’ve ordered, great design, comfortable to wear when praying and generous in the fitting.
Easy to order from website, clear pictures with good descriptions plus quick delivery!
Thank you for a wonderful shopping experience.

3 March 2025
Aapas Modestwear logo

Reply from Aapas Modestwear

Hi,

Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.

Thank you for shopping with AAPAS.

Kind Regards,
AAPAS Customer Service

Rated 5 out of 5 stars

Highly recommend

Highly recommend. The scarf is of good quality and material.

3 March 2025
Aapas Modestwear logo

Reply from Aapas Modestwear

Hi,

Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.

Thank you for shopping with AAPAS.

Kind Regards,
AAPAS Customer Service

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