9amHealth Reviews 

398
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 270 reviews, reviewers had a great experience with this company. Customers frequently praise the knowledgeable, highly professional, and caring staff for providing helpful coaching sessions, valuable guidance, and continuous support throughout their weight loss journeys. People also find the mobile application extremely user-friendly, seamless, and incredibly convenient for tracking daily progress, viewing informative videos, and staying accountable. However, some reviewers were not happy with communication, noting slow customer support responses, automated messages, and persistent difficulties with timely medication refills. Consumers additionally mentioned that the digital telehealth process felt quite impersonal, rigid, and restrictive compared to seeing a traditional doctor in person.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting that the platform is... See more

Service

People report ambiguous experiences with service due to mixed feelings about insurance requirements and... See more

Customer service

Consumers find customer service to be mixed, with starkly contrasting experiences reported. While many... See more

Application

Reviewers mention positive feedback about the app, highlighting its user-friendly interface and informative... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to use and understand. All staff are nice and kind. Helpful hints on regular normal meals, exercises and real normal lifestyles. ( meaning they understand life is busy and squeezing in time for... See more

Rated 5 out of 5 stars

My experience so far with 9amhealth has been extremely positive! This is the support I have been needing all along! My coaching calls are helpful. After each call, I feel supported and confident about... See more

Rated 5 out of 5 stars

I have nothing but good things to say about my experience with 9am Health. If you’re on the fence about using this wonderful service, I am telling you to just dive in and see for yourself. Easy to use... See more

Rated 5 out of 5 stars

App is easy to use and videos are informative. Took several months to get a medication prescribed, and had some trouble with refills with increasing dosage over time, but the issue finally got resolv... See more


Company details

  1. Specialized Clinic
  2. Medical Office

Written by the company

9amHealth specializes in cardiometabolic care, offering a whole-body approach to preventing and treating diabetes, high blood pressure, and high cholesterol and supporting weight loss. We provide personalized care plans, access to medications, and expert guidance to help you live a healthier life every day. Get on-demand access to a team of licensed specialists across all 50 states (+DC), including endocrinologists, physicians, dietitians, and diabetes educators, to support your unique health journey. Complete an online medical questionnaire, and we'll create a personalized care plan that includes: *Unlimited access to a team of specialists. *Prescription medications as needed. *At-home labs and devices. *Expert nutrition and fitness guidance. 9amHealth is available to eligible individuals with or without insurance. Learn more by visiting our homepage or through your employee health benefits portal.


Contact info

4.1

Great

TrustScore 4 out of 5

398 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 79% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(398)

270 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love my 9amHealth journey.

I love the 9amHealth journey that I am on. The app is has valuable information, wonderful recipes, and it’s easy to maneuver. I have not started any weight loss medications, but I have lost over 10 pounds by using the tools in the app!

10 May 2026
Unprompted review
Rated 1 out of 5 stars

I am this program and tired of you all

I was put on this program. My doctor was doing a great job write my prescription and monitoring my weight and the medication. Since this program got involve with my business - it being nothing but a nightmare. I talk to a computer secreatary or what every you want to call it. I never can get my medication on time. I have to do the work and paying insurace for this junk. Can someone help me get back to how life was.Thank You Felicia Smith

9 May 2026
Unprompted review
9amHealth logo

Reply from 9amHealth

Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change.
At 9amHealth, licensed clinicians review each member’s health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person.
We can’t review individual situations in a public forum, but we’d like to help. Please reach out to our Care Team at (202) 932-9958 or support@join9am.com so we can take a closer look at your experience and talk through your options.
Your feedback matters to us. We’re always working to improve how we support and communicate with the people we serve.

Rated 1 out of 5 stars

My insurance switched us to 9 am health…

My insurance switched us to 9 am health and it's been the worse experience of my life. It takes them days to respond to messages and my husband and I go weeks without our medication to the out where we are better off stopping our medication. We get very sick not taking it consistently. I would recommend to not use them if you can avoid it.

5 May 2026
Unprompted review
9amHealth logo

Reply from 9amHealth

Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change.
At 9amHealth, licensed clinicians review each member’s health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person.
We can’t review individual situations in a public forum, but we’d like to help. Please reach out to our Care Team at (202) 932-9958 or support@join9am.com so we can take a closer look at your experience and talk through your options.
Your feedback matters to us. We’re always working to improve how we support and communicate with the people we serve.

Rated 5 out of 5 stars

I am very satisfied with 9am

I am very satisfied with 9am. Every single person I have talked to has been of great help for me during my weightloss journey. I am very thankful for the support! I would recommend 9am to anyone that wants to start their own weightloss journey.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Worth it!

It was quick and easy to sign up. Everyone I have encountered have been helpful. It’s easy to get my prescriptions filled/refilled. It’s free, so it saves on doctors visits.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

My experience with 9am has helped me in…

My experience with 9am has helped me in so many ways. My biggest problem was eating sweets and now I barely eat sweets, or bread. Some of my inflammation has decreased, little more energy than before. They answer any question or problem I may have. Overall I recommend 9am to anyone who has access to it.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and caring team and a…

Knowledgeable and caring team and a convenient to use app. My only negative comment is that sometimes I find the content of the modules not related to their titles, which feels disappointing. For example, a module about the relationship between sleep and weight loss that talks only about sleep with no mention of weight loss. But, I trust that the team will address this issues.

3 May 2026
Unprompted review
Rated 1 out of 5 stars

Roadblock to health

As another user reported, this is a barrier to treatment. My insurance is requiring 9 am health to receive my GLP1 medication that I have been taking for 2 years. This is just a bunch of hoops that you must go through. Americans should have choice in their provider. This is totally unecessary.

2 May 2026
Unprompted review
9amHealth logo

Reply from 9amHealth

Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change.
At 9amHealth, licensed clinicians review each member’s health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person.
We can’t review individual situations in a public forum, but we’d like to help. Please reach out to our Care Team at (202) 932-9958 or support@join9am.com so we can take a closer look at your experience and talk through your options.
Your feedback matters to us. We’re always working to improve how we support and communicate with the people we serve.

Rated 5 out of 5 stars

9am health is hands down the best care…

9am health is hands down the best care team and support I have ever had, and that’s saying a lot. You get great coaches great doctors and awesome support. You can always reach out to your care team with any questions/ concerns and they quickly get back to you. If I had the opportunity to use and reach out to 9am health again, I would absolutely make the same choice over and over again. I have had great success in my weight loss journey and the modules are super useful and helpful. Thanks 9am health and all the care team

1 May 2026
Unprompted review
Rated 1 out of 5 stars

My primary care

My primary care, rheumatologist, cardiologist, and pulmonologist all said the GLP1 would be helpful to my overall health. This app doctor is denying coverage of it. How is that in the best interest of patient care. A doctor that has zero experience with my care and just like that denied. Way to go.SHBP

1 May 2026
Unprompted review
9amHealth logo

Reply from 9amHealth

Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change.
At 9amHealth, licensed clinicians review each member’s health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person.
We can’t review individual situations in a public forum, but we’d like to help. Please reach out to our Care Team at (202) 932-9958 or support@join9am.com so we can take a closer look at your experience and talk through your options.
Your feedback matters to us. We’re always working to improve how we support and communicate with the people we serve.

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