9amHealth Reviews 

398
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 270 reviews, reviewers had a great experience with this company. Customers frequently praise the knowledgeable, highly professional, and caring staff for providing helpful coaching sessions, valuable guidance, and continuous support throughout their weight loss journeys. People also find the mobile application extremely user-friendly, seamless, and incredibly convenient for tracking daily progress, viewing informative videos, and staying accountable. However, some reviewers were not happy with communication, noting slow customer support responses, automated messages, and persistent difficulties with timely medication refills. Consumers additionally mentioned that the digital telehealth process felt quite impersonal, rigid, and restrictive compared to seeing a traditional doctor in person.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting that the platform is... See more

Service

People report ambiguous experiences with service due to mixed feelings about insurance requirements and... See more

Customer service

Consumers find customer service to be mixed, with starkly contrasting experiences reported. While many... See more

Application

Reviewers mention positive feedback about the app, highlighting its user-friendly interface and informative... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to use and understand. All staff are nice and kind. Helpful hints on regular normal meals, exercises and real normal lifestyles. ( meaning they understand life is busy and squeezing in time for... See more

Rated 5 out of 5 stars

My experience so far with 9amhealth has been extremely positive! This is the support I have been needing all along! My coaching calls are helpful. After each call, I feel supported and confident about... See more

Rated 5 out of 5 stars

I have nothing but good things to say about my experience with 9am Health. If you’re on the fence about using this wonderful service, I am telling you to just dive in and see for yourself. Easy to use... See more

Rated 5 out of 5 stars

App is easy to use and videos are informative. Took several months to get a medication prescribed, and had some trouble with refills with increasing dosage over time, but the issue finally got resolv... See more


Company details

  1. Specialized Clinic
  2. Medical Office

Written by the company

9amHealth specializes in cardiometabolic care, offering a whole-body approach to preventing and treating diabetes, high blood pressure, and high cholesterol and supporting weight loss. We provide personalized care plans, access to medications, and expert guidance to help you live a healthier life every day. Get on-demand access to a team of licensed specialists across all 50 states (+DC), including endocrinologists, physicians, dietitians, and diabetes educators, to support your unique health journey. Complete an online medical questionnaire, and we'll create a personalized care plan that includes: *Unlimited access to a team of specialists. *Prescription medications as needed. *At-home labs and devices. *Expert nutrition and fitness guidance. 9amHealth is available to eligible individuals with or without insurance. Learn more by visiting our homepage or through your employee health benefits portal.


Contact info

4.1

Great

TrustScore 4 out of 5

398 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 79% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(398)

270 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Attentive with helpful advice.

Anytime I speak with one of my heath care team members I am left feeling heard. They address my concerns and offer multiple ways to help me succeed on my weight loss, and now at this time, as well as my weight gain!

27 May 2026
Unprompted review
Rated 1 out of 5 stars

This has been my first experience with…

This has been my first experience with this type of a weight loss program. I hope they’re better ones out there. 9amhealth does not return messages on the app nor answer questions I have. It’s been a complete waste of and money for me. I’ve followed their instructions and meal plans to the best of my ability and now I weigh as much or more than I did when I started the program, not to mention that I’m on the borderline of becoming diabetic. If there are better options out there, I hope I and whoever is reading this find them.

26 May 2026
Unprompted review
9amHealth logo

Reply from 9amHealth

Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change.
At 9amHealth, licensed clinicians review each member’s health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person.
We can’t review individual situations in a public forum, but we’d like to help. Please reach out to our Care Team at (202) 932-9958 or support@join9am.com so we can take a closer look at your experience and talk through your options.
Your feedback matters to us. We’re always working to improve how we support and communicate with the people we serve.

Rated 5 out of 5 stars

The expertise and support of the team…

The expertise and support of the team is surpassed only by their empathy and care. They listen to my needs and provide guidance that is customized to my needs. Even when they need to tell me what I am doing wrong, it is delivered in a kind, supportive manner that helps me get back on track without feeling embarrassed. The phone app is incredibly easy to use, full of helpful information, and helps me see my progress in realtime.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Experiences

The providers and other members of my care team are engaging and friendly. The us of the AI chat feature is extremely helpful. I have, and will continue to recommend 9am Health to others.

24 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Not just a platform for weight loss medication. This is a whole health platform with supportive providers, easy to follow modules, and professionalism and care. Highly recommend!

22 May 2026
Unprompted review
Rated 4 out of 5 stars

We can do hard things

The information that has been given to make this journey easier and the one on one access to work outs that fits my individual capability. And great recipes ideas to add to my daily lifestyle so I don’t have to play weekly meal prep guessing games. In the beginning I was worried on how this was going to work out but each week it gets better and better.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

My primary care provider was managing…

My primary care provider was managing my glp 1 medication for weight loss and it went smoothly. Now im with 9am health due to insurance requirements and I dont like it at all. I could get a 90 day supply for the same cost of a 30 day supply but they refuse to send a 90 day even when I explained the cost difference. It would save 200 dollars for 3 months if they did it that way. Ive been on the same dose for a while so no need to dose adjust. It is the most inconvenient "supportive" app ever.

21 May 2026
Unprompted review
9amHealth logo

Reply from 9amHealth

Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change.
At 9amHealth, licensed clinicians review each member’s health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person.
We can’t review individual situations in a public forum, but we’d like to help. Please reach out to our Care Team at (202) 932-9958 or support@join9am.com so we can take a closer look at your experience and talk through your options.
Your feedback matters to us. We’re always working to improve how we support and communicate with the people we serve.

Rated 5 out of 5 stars

Supportive

Talking to a real person helps and being given encouragement and it makes me feel like i have real support

21 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look