9amHealth Reviews 

398
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 270 reviews, reviewers had a great experience with this company. Customers frequently praise the knowledgeable, highly professional, and caring staff for providing helpful coaching sessions, valuable guidance, and continuous support throughout their weight loss journeys. People also find the mobile application extremely user-friendly, seamless, and incredibly convenient for tracking daily progress, viewing informative videos, and staying accountable. However, some reviewers were not happy with communication, noting slow customer support responses, automated messages, and persistent difficulties with timely medication refills. Consumers additionally mentioned that the digital telehealth process felt quite impersonal, rigid, and restrictive compared to seeing a traditional doctor in person.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting that the platform is... See more

Service

People report ambiguous experiences with service due to mixed feelings about insurance requirements and... See more

Customer service

Consumers find customer service to be mixed, with starkly contrasting experiences reported. While many... See more

Application

Reviewers mention positive feedback about the app, highlighting its user-friendly interface and informative... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to use and understand. All staff are nice and kind. Helpful hints on regular normal meals, exercises and real normal lifestyles. ( meaning they understand life is busy and squeezing in time for... See more

Rated 5 out of 5 stars

My experience so far with 9amhealth has been extremely positive! This is the support I have been needing all along! My coaching calls are helpful. After each call, I feel supported and confident about... See more

Rated 5 out of 5 stars

I have nothing but good things to say about my experience with 9am Health. If you’re on the fence about using this wonderful service, I am telling you to just dive in and see for yourself. Easy to use... See more

Rated 5 out of 5 stars

App is easy to use and videos are informative. Took several months to get a medication prescribed, and had some trouble with refills with increasing dosage over time, but the issue finally got resolv... See more


Company details

  1. Specialized Clinic
  2. Medical Office

Written by the company

9amHealth specializes in cardiometabolic care, offering a whole-body approach to preventing and treating diabetes, high blood pressure, and high cholesterol and supporting weight loss. We provide personalized care plans, access to medications, and expert guidance to help you live a healthier life every day. Get on-demand access to a team of licensed specialists across all 50 states (+DC), including endocrinologists, physicians, dietitians, and diabetes educators, to support your unique health journey. Complete an online medical questionnaire, and we'll create a personalized care plan that includes: *Unlimited access to a team of specialists. *Prescription medications as needed. *At-home labs and devices. *Expert nutrition and fitness guidance. 9amHealth is available to eligible individuals with or without insurance. Learn more by visiting our homepage or through your employee health benefits portal.


Contact info

4.1

Great

TrustScore 4 out of 5

398 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 79% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(398)

270 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I find that when I need to contact…

I find that when I need to contact anyone the team responds very quickly - either via chat, email, or setting up an appointment with my coach. This personal touch is so important with the success that I am experiencing.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

I have enjoyed using 9amHealth

I have enjoyed using 9amHealth. I have learned a lot about nutrition, sleep and exercise through this program. It has also been nice talking to someone after each session is complete. I am able to get any of my questions answered one on one.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Every person I’ve meet has been upbeat…

Every person I’ve meet has been upbeat professional positive and helpful. The app itself has lots of videos about exercise, meal prep and mental health in terms of how to destress. It’s a calming place. I never feel overwhelmed after watching a video. It encourages you to take small steps that will create change over time.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Just Do It

The app helps you track your progress. You look forward to weighing in or checking your waist size. It becomes fun to see the progress. Everyone’s easy to talk to an acre to talk to you to help you get through any downfalls you may have.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Feeling Supported by 9amhealth

My experience so far with 9amhealth has been extremely positive! This is the support I have been needing all along! My coaching calls are helpful. After each call, I feel supported and confident about the goals I have set for myself. For the first time in a long time, I am being successful on my weight loss journey. I am focused on how I feel and not on the numbers on the scale!

29 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look