7th Avenue Reviews 

407
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and exceptional service during delivery and assembly. Many highlight the efficient and careful white glove service, noting how teams went above and beyond to ensure a perfect setup, including steaming and cleaning. People are also very happy with the product quality, describing their new sofas as comfortable, gorgeous, and a significant upgrade to their living spaces. However, some people were dissatisfied with certain aspects of product quality, mentioning issues such as fabric being difficult to clean, cushions arriving deformed, or covers not fitting properly with misaligned assembly holes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Service

Reviewers mention positive feedback about service, with many highlighting the professionalism, efficiency,... See more

Product

People report positive experiences with product, with many customers expressing satisfaction with the... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the professionalism and efficiency... See more

Quality

Consumers generally find the quality of the products to be positive, with many praising the high-end,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aaron and Rusty delivered the couch in speedy fashion. Their white glove service was impeccable and they didn’t leave a single box after the couch was set up. Nick’s top tier service at the West Holly... See more

Company replied

Rated 5 out of 5 stars

Aaron and Alex did a wonderful job setting up our living room couches. They arrived early and completed the task in an hour and explained everything really well. Our whole experience with 7th Avenue h... See more

Company replied

Rated 5 out of 5 stars

Aaron and Juve were exceptional. They were very friendly, and the delivery was seamless and quick. They delivered an armless seat which we added to our existing two seater with chaise, helped us adjus... See more

Company replied

Rated 5 out of 5 stars

I needed replacement and repositioning on our new sofa. The team has been exceptional on all levels. Today , Alex put the sofa together with the new covers he was professional, and precise and excep... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Maker
  3. Furniture Manufacturer
  4. Living Room Furniture Store
  5. Sofa Store

Written by the company

7th Avenue (https://7thavenue.co) is a digitally-native furniture brand offering products that marry luxury design with functional day-to-day features. Our main product is a modular sofa collection we call “The World’s Greatest Modular Sofa” that includes features such as endless modularity, water-repellent and stain-resistant fabrics, removable and machine-washable covers, adjustable back cushion firmness, microplastics-free fabrics, and many more. All products are sustainably-built, free from harmful chemicals, and designed to last 10 years or more. Try out the modular sofas in person at our appointment-only showrooms located in Los Angeles, Orange County, San Francisco, Las Vegas, and Houston. During your showroom appointment, you'll be able to try out our modular sofa, get a product demo on all its functional features, and explore all of your fabric options.


Contact info

4.8

Excellent

TrustScore 5 out of 5

407 reviews

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4.8

All reviews

(407)

202 reviews in the last 12 months

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Rated 5 out of 5 stars

Aaron and Homar did an excellent job

Aaron and Homar did an excellent job - they setup the coach flawlessly. Very happy!

20 February 2026
Unprompted review
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Reply from 7th Avenue

Thank you so much for the great feedback! We’re thrilled to hear that Aaron and Homar set everything up flawlessly and made the experience so positive. We’ll be sure to share your kind words with them. Thank you for choosing 7th Avenue—we’re so happy you’re enjoying your new couch!

Rated 5 out of 5 stars

Delivery: Eddy & Andres

Eddy and Andres were wonderful. They arrived on time, immediately covered their shoes without being asked prior to entering our house. They worked quickly and communicated effectively throughout the delivery process. They were very professional and cleaned the space up before leaving. They answered any questions I had and genuinely appeared passionate about the product and providing satisfactory service. Overall, it was a great experience.

19 February 2026
Unprompted review
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Reply from 7th Avenue

Thank you so much for sharing your experience! We’re thrilled to hear that Eddy and Andres provided such a thoughtful and professional white-glove delivery. From arriving on time and protecting your home to communicating clearly and leaving your space spotless, that level of care is exactly what we strive for.

It’s especially wonderful to hear that their passion for the product and commitment to great service stood out. We’ll be sure to pass along your kind words to them. Thank you for choosing 7th Avenue—we’re so glad it was a great experience!

Rated 5 out of 5 stars

Great delivery team

Great delivery team. Diego and Andres delivered on time in San Francisco. Took great care to make sure everything was properly done and offered shoe covers to avoid dragging dirt into the house. Thank you!

17 February 2026
Unprompted review
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Reply from 7th Avenue

Thank you so much for the kind words! We’re thrilled to hear that Diego and Andres delivered such a great experience in San Francisco. Arriving on time, taking care with setup, and protecting your home with shoe covers are all part of the white-glove service we’re proud to provide. We truly appreciate you choosing 7th Avenue—thank you!

Rated 5 out of 5 stars

Gabe and Sam are truly professionals

Amazing experience, Gabe and Sam are the best at what they do. 7th avenue is lucky to have a delivery team that good

18 February 2026
Unprompted review
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Reply from 7th Avenue

Thank you so much for the kind words! We’re thrilled to hear you had such an amazing experience with Gabe and Sam. Their professionalism and dedication to delivering a seamless white-glove experience truly make a difference, and we’re proud to have them on our team. We appreciate you choosing 7th Avenue and hope you’re loving your new couch!

Rated 5 out of 5 stars

I had a fantastic experience with Gabe…

I had a fantastic experience with Gabe and Sam. They arrived right on time and handled my couch with care. They were mindful with the walls and floors and positioned right where I want it. Professional, efficient and very polite. A++++ went above and beyond.

18 February 2026
Unprompted review
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Reply from 7th Avenue

Thank you so much for the incredible feedback! We’re thrilled to hear that Gabe and Sam provided such a fantastic experience. Arriving on time, handling your couch with care, protecting your walls and floors, and making sure everything was positioned exactly where you wanted it—that’s the level of white-glove service we’re proud to deliver. We’ll be sure to share your A++++ praise with them. Thank you for choosing 7th Avenue—we truly appreciate it!

Rated 5 out of 5 stars

Great couch and great delivery experience

We are really enjoying our couch so far and like how customizable they are. We also had a good customer experience. The showroom in San Jose was very big and we were able to look through all the swatches and fabrics and take a few home to compare to our space. We also had a great experience with the delivery team. The first delivery we had some issues and stains on some of the seat cushions and the delivery team immediately took the initiative to reach out to the vendor to fix the issue. Frankie from customer support personally reached out to help with the replacement. We got the replacement out in no time and the delivery team Eddy and Santiago were so helpful. They even steamed all the covers and fluffed all the pillows. They were very friendly and showed us how to re-arrange the configuration.

13 February 2026
Unprompted review
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Reply from 7th Avenue

We’re thrilled to hear that you’re enjoying your couch and love the customization options—it’s wonderful that you were able to explore all the fabrics in our San Jose showroom and find the right fit for your space.

We also truly appreciate your patience regarding the initial cushion issue. While we’re sorry that happened, we’re glad our delivery team acted quickly and that Frankie stepped in to personally assist with the replacement. Making things right, quickly and thoughtfully, is very important to us.

It’s great to hear that Eddy and Santiago provided such a helpful and friendly white-glove experience—steaming the covers, fluffing the pillows, and walking you through how to rearrange your configuration. We’ll be sure to share your kind words with the entire team.

Rated 5 out of 5 stars

The sofa is absolute gorgeous

The sofa is absolute gorgeous. So comfortable! The entire process, from my visit to their showroom, to the delivery and white glove installation, was perfect. My order was ready in about two weeks, which was faster than the wait time quoted. Aaron was the main delivery guy and he did an amazing job! I highly recommend this company and their beautiful furniture.

16 February 2026
Unprompted review
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Reply from 7th Avenue

Thank you so much for the wonderful review! We’re thrilled to hear that you find your sofa absolutely gorgeous and so comfortable. It’s great to know the entire experience—from your showroom visit to the white-glove delivery and installation—went perfectly, and that your order arrived even sooner than expected. We’ll be sure to share your kind words with Aaron for his amazing work.

Rated 5 out of 5 stars

What a great team

What a great team, the guys delivered , set up, and brushed the velvet fibers beautifully so the couch looked amazing. They were kind, professional and showed me everything I would need to know. Bravo 7th Avenue! Thanks for sending the A Team!

16 February 2026
Unprompted review
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Reply from 7th Avenue

Thank you so much for the kind words! We’re thrilled to hear that the team made such a great impression—from delivering and setting everything up to carefully brushing the velvet so it looked just right. Their professionalism, care, and willingness to walk you through everything are exactly what we strive for.

Rated 5 out of 5 stars

Aaron and Gio delivered our couch they…

Aaron and Gio delivered our couch they were extremely professional. Highly recommend

16 February 2026
Unprompted review
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Reply from 7th Avenue

Thank you so much for the great feedback! We’re thrilled to hear that Aaron and Gio delivered such a professional experience. Thank you for choosing 7th Avenue—we hope you’re loving your new couch!

Rated 5 out of 5 stars

Eddie & JR delivered my new couch

Eddie & JR delivered my new couch. They showed up in time, put together my couch with care and explained its features well. The 7th Ave. team has been fantastic throughout the entire process. T

12 February 2026
Unprompted review
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Reply from 7th Avenue

Thank you for the great feedback! We’re so glad to hear that Eddie and JR delivered your couch on time, assembled it with care, and took the time to walk you through all the features. It means a lot to know the 7th Avenue team made the entire process a fantastic experience for you. Enjoy your new couch, and thank you for choosing 7th Avenue!

Rated 5 out of 5 stars

I needed replacement and repositioning…

I needed replacement and repositioning on our new sofa. The team has been exceptional on all levels.
Today , Alex put the sofa together with the new covers he was professional, and precise and exceptional at what he does. His precision and ability were top notch. First class young man! What an asset! His helper was Samuel who was also awesome!
As always, my experience with seventh Ave has been a great experience. Behind the scenes Griffin has been with me every step of the way! Exceptional Customer service on all levels! Five Stars!!

11 February 2026
Unprompted review
7th Avenue logo

Reply from 7th Avenue

Thank you so much for sharing such a glowing review! We’re truly grateful for your continued trust in 7th Avenue and thrilled to hear that your experience—once again—was exceptional.

It’s wonderful to know that Alex delivered such precise, professional work during the replacement and repositioning, and that Samuel was equally helpful throughout the process. We’re proud to have team members who take such care and pride in their work, and we’ll be sure to pass along your kind words to them both.

We’re also glad to hear that Griffin has been there for you behind the scenes every step of the way. Providing attentive, seamless support from start to finish is exactly what we strive for.

Rated 5 out of 5 stars

I had a great experience today with my…

I had a great experience today with my delivery and white glove service. Aaron and Gio were on time and very professional. They got it all delivered and set up in less than 2 hours. They went above and beyond and we are so grateful for the great service and our new couch!

11 February 2026
Unprompted review
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Reply from 7th Avenue

Thank you so much for sharing your experience! We’re thrilled to hear that Aaron and Gio delivered such a smooth and professional white-glove service. Getting everything set up efficiently while still going above and beyond is exactly what we aim for, and we’re so glad it made a difference for you. Enjoy your new couch, and thank you for choosing 7th Avenue!

Rated 5 out of 5 stars

Great experience with 7th Avenue

I had a great experience with Chris and Juve from 7th Avenue Coach during my installation. From start to finish, they were professional, friendly, and incredibly easy to work with. They arrived on time, kept the workspace clean and organized, and paid close attention to every detail throughout the job.

It was clear they take a lot of pride in their work. They took the time to explain what they were doing and made sure everything was installed properly before wrapping up. The installation process was smooth and stress-free, and the end result looks fantastic. The product itself is amazing—high quality, comfortable, and exactly what I was hoping for. I’m extremely happy with the experience and would highly recommend Chris and Juve, as well as 7th Avenue Coach, to anyone considering their products.

10 February 2026
Unprompted review
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Reply from 7th Avenue

Thank you so much for sharing such a wonderful review! We’re thrilled to hear that your experience with Chris and Juve was smooth, professional, and stress-free from start to finish. Their pride in their work, attention to detail, and care in explaining the process are exactly what we aim to deliver with our white-glove service.
We’re also so happy to hear that you’re loving your couch and that it met all of your expectations for comfort and quality. We’ll be sure to pass along your kind words to Chris and Juve. Thank you for the enthusiastic recommendation and for choosing 7th Avenue—we truly appreciate it!

Rated 5 out of 5 stars

5 Stars for 7th avenue

Nick at the showroom in Los Angeles was super helpful and went above and beyond to help us figure out what worked best for our interests. Aaron and Gio were about the best experience I’ve ever had with an in home installation and explained everything’s function while delivering the best white glove service, they were in and out seamlessly.

10 February 2026
Unprompted review
7th Avenue logo

Reply from 7th Avenue

Thank you so much for sharing your experience! We’re thrilled to hear that Nick in our Los Angeles showroom went above and beyond to help you find what worked best for your needs. It’s also wonderful to know that Aaron and Gio delivered such an outstanding white-glove installation—taking the time to explain every function while making the process seamless. We truly appreciate you choosing 7th Avenue and hope you enjoy your new couch!

Rated 5 out of 5 stars

I would absolutely recommend

I had an absolutely lovely experience buying my sofa from the Hayes Valley location in San Francisco. Patricia Kruger was an absolute dream to work with. I couldn't imagine a more considerate and professional person to work with honestly.

She was informative, yet not pushy and let me truly explore and get all of my questions answered.

The lead time was much shorter than expected and I wound up with my sofa in about 2 weeks time, which was on the shorter side of the 2-4 weeks quoted.

Delivery was a breeze! Alex and Jonathan arrived a little bit ahead of time even and were friendly and considerate of my building.

They were quite efficient and had everything set up quickly and gave me demonstrations on how to remove the covers to launder and how to access the storage.

Currently, I am in the process of working with customer service to exchange my covers because as absolutely beautiful as the rosewood pink is, it just didn't fit my space and I'm looking forward to going with the olive green.

Even with getting swatches and debating, I had rosewood blinders on because it's truly such a lovely shade of pink. That being said, the olive will bring lushness to my indoor jungle of plants and I'm very happy that 7th Avenue does allow a 1 time exchange of color, if you aren't satisfied with your original choice within 30 days.

That is such an awesome perk because you want to fall absolutely in love, once it's in your space. If you don't, you still have a chance to make it right. I love it when a company really wants you to be happy with your purchase.

4 February 2026
Unprompted review
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Reply from 7th Avenue

Thank you so much for sharing such a thoughtful and detailed review!

Patricia will be so happy to hear your kind words. Her thoughtful, informative approach and genuine care for helping customers find the right fit truly shine, and we’re glad you felt supported without ever feeling pressured. It’s also great to hear that Alex and Jonathan made the delivery smooth, efficient, and considerate of your space, while taking the time to walk you through care and storage features.

We completely understand how hard it can be to choose a fabric—especially when Rosewood Pink is so beautiful—and we’re glad the option to exchange covers gives you the flexibility to land on something that feels perfect in your home. Olive Green sounds like a stunning choice for your space, and we’re excited for you to see it come together.

Thank you for trusting 7th Avenue and for the enthusiastic recommendation. We truly appreciate you and are so happy to be part of your home!

Rated 5 out of 5 stars

Entire experience was great

Entire experience was great! Stefanie helped us find the perfect couch and was extremely informative. Due to renovations we weren't able to get the couch into the house for a while and had to keep rescheduling delivery but company was great about it. Aaron and Alex delivered the couch with exceptional service. They were really careful with the couch and took time to explain how to clean and move around.

6 February 2026
Unprompted review
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Reply from 7th Avenue

Thank you so much for sharing your experience! We’re thrilled to hear that everything went so smoothly, even with the delivery reschedules during your renovations. Stefanie will be so happy to know she helped you find the perfect couch and made the process informative and easy.

We’re also glad that Aaron and Alex provided such exceptional white-glove service—taking great care with delivery and ensuring you felt confident about cleaning and reconfiguring your couch. Thank you for choosing 7th Avenue, and we hope you enjoy your new couch for many years to come!

Rated 5 out of 5 stars

I am impressed with Chris and Juve

I am impressed with Chris and Juve. They are professional and actually helped move the couch a few inches after it was in place and moved the floor lamps into their exact position to make sure the room was perfect. They provided clear instructions for removing covers and how I can change the layout whenever I want. Thank you

5 February 2026
Unprompted review
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Reply from 7th Avenue

Thank you so much for the thoughtful feedback! We’re delighted to hear how impressed you were with Chris and Juve. We’re glad they took the time to clearly explain cover removal and future layout changes so you feel confident moving things around whenever you’d like. Thank you for choosing 7th Avenue!

Rated 5 out of 5 stars

JP and Alex are amazing!

JP and Alex delivered and installed my couch order from 7th avenue. They were an excellent team! Very professional, very communicative. They washed their hands and wore shoe covers inside. They walked me through each step of the process. Greatly appreciative of their work and they have my highest recommendation!

4 February 2026
Unprompted review
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Reply from 7th Avenue

Thank you so much for the wonderful review! We’re thrilled to hear that JP and Alex made such a great impression during your delivery and installation. Their professionalism, communication, and care for your space are exactly what our white-glove service is all about. We’ll be sure to share your kind words with them. Thank you for choosing 7th Avenue and for the high recommendation—we truly appreciate it!

Rated 5 out of 5 stars

Great Experience

Not only is the couch so comfortable and beautiful, Had the best experience with the whole team Ian and Juve were quick and so nice. Highly recommend using this company not only for the great couches but they are so easy to work with.

29 January 2026
Unprompted review
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Reply from 7th Avenue

Thank you so much for the kind words! We’re thrilled to hear that you’re loving both the comfort and beauty of your couch, and that Ian and Juve made the experience such a positive one. Their friendly, efficient approach is exactly what we strive for. We truly appreciate the recommendation and thank you for choosing 7th Avenue!

Rated 5 out of 5 stars

Fantastic install

Fantastic install! Aaron and Ian were both superb and I could not say enough great things about them and their process.

26 January 2026
Unprompted review
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Reply from 7th Avenue

Thank you for the wonderful feedback! We’re thrilled to hear that Aaron and Ian delivered such a fantastic installation experience. Their professionalism and care throughout the process truly make a difference, and we’ll be sure to pass along your kind words. Thank you for choosing 7th Avenue—we appreciate it!

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