50five Reviews 1,335

it has been 5 weeks since charging station installation but it is still not working. Although I explicitly asked installer to provide schematics/electric diagrams which is required for keuring, he said he would send via e-mail but I never received. Later keuring was declined because of it. Since then I am contacting with 50five customer service to fix it but nothing changed. Someone just need to get the schematics/electric diagram from installer and forward it to keuring company but even after 5 weeks they are not able handle this kind of simple task. Really really really bad service, unbelievable how incompetent they are and careless.
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In response to below comment from 50Five: Thanks for your quick check but the message you posted here is same as I received from customer service 10 days ago. So, nothing changed since then. Just perfect!

I will continue share developments(if any) from here.

I purchased a thermostat for my home. The screen display stopped working after less than a year. I contacted the company and apparently they had been bought by this company 50five. 50five sent me a replacement since my product was still under warranty. Then the replacement product had the exact same issue. This one was also still under warranty but they claimed it was not and told me to contact the manufacturer. The manufacturer said that I have to deal with the company that sold it to me. I verified with the EU consumer protection agency that the replacement item should still be under warranty. When I told 50five this they just stopped communicating. Now I am stuck with a thermostat with a display that is unreadable. Be careful what you buy from this company.

Great service, very clear, pleasant and professional communications.

My contact Tom was very friendly and he guided me through all the steps. He is very knowledgeable and he is always available to help you!

Thanks 50five team.

After sharing my initial bad experience I must admit the service isn't too bad at all. I was contacted by 50Five, they apologized and explained in more detail why my Alfen model couldn't be supported.

The call disconnect was probably a technical glitch.


My original experience before being called back:
it's a pitty I cannot give less then 1 star...

I contacted 50Five for a business backoffice subscription using the contact form as suggested by them. I was called 5 days later.

Apparently they don´t support Alfen and when asking a question the operator just disconnected the call.

Ordered a Nest thermostat with this company including a "Pro Installation".
The solution seemed to work fine until after 2,5 years when the connection kept interrupting.
I contacted google, they were very helpful and were almost going to replace my heatlink until I send over a picture and they told me the USB port had been tempered with.
After better inspection it seemed that the "Pro Installation" done by a 50five employee had forcably broken the USB port on the heatlink during its installation.
Google said they cannot swap a heatlink that has been tempered with.
I called 50five and they claim the product is out of warranty and they will not help, since the product is more then 2 years old.

To keep it short:
50five broke my heatlink while installing it (broke the usb port).
Now the heatlink breaks 2,5 years later. And if 50five would not have broken the usb port, Google would have given warranty.
50 five claims - sorry 2 year warranty is gone so tough luck.

VERY VERY bad service! I will never buy a product from them again ever!

if you know what you want and it is a product with no questions I think it is ok to place an order. BUT..... if you need to contact 50Five.nl you have to write an email or WhatsApp. Everything seems to take forever and you have to wait a few days or hours to get in contact.

I ordered a product but I' am afraid that in the future something is wrong the service will not be as good as I'am used to have with cool blue.

Unfortunality placing a return ticket is also difficult...

One time for me....