3DGBIRE Reviews 257

Response to my enquiry on our printing problems was answered promptly and the suggestion to what the potential problem maybe was correct. Also it was a relatively quick fix that we were able to do ourselves.

3dGBIRE has always delivered on time and correctly. They keep in touch to make sure our printing processes are working as expected and are always there for help and advice.

Always quick in responding. Great Service!

A knowledgeable and proactive team, the staff at 3DGBIRE have never failed to help me out when I've needed it. From technical support for 3D printing and scanning to sales assistance when ordering machines or consumables they are consistently professional and in my opinion unsurpassed in the maker space.

Our company purchased an Ultimaker S5 3D printer from GBIRE just over a year ago, and have recieved great support on installation and trouble shooting. Steve T. provided very prompt and helpful advice and made the user expereince perfect!
We order filaments from them as well and thge delivery is always very fast and reliable.

Following a discussion with 3DGBIRE after several print failures and resultant printer failure/ fault occuring we decided to take up the option for a full printer service, collection of the printer was quick and we were kept informed of progress and provided recomendations for the replacement of some additional consumable parts.

From initial meetings at trade shows (Yigit), sales (Sean) and technical support (Steve), I found 3DGBIRE really helpful & supportive throughout.

Great guys, they are very helpful and always go out of their way to find what we need even if they don't have it in stock.
They have serviced our printers and I was very impressed with the results.

3DGBIRE is a great company to dip your fingers into 3D printing. They have an amazing support network and experience to guide you into the 3D printing world.

Great company to buy from, both Adam in sales and the after service team are quick to respond and helpful.
Had a few issues with the printers that was sorted under warranty as soon as the issues was flagged.
I now wouldn't go anywhere else.

Great Company and staff are always extremely helpful, offer assistance and solutions to issues we may have. Could only say sometimes when we need a quick response we don't always get it but that is very rare and we are aware that we are not the only customer on the books.

Excellent support - helped me when 2 printers went wrong this last year. One of which was quite difficult to diagnose and required a return to the service department; the other they diagnosed remotely as a bad cable fault. Both now work flawlessly - and the company checked up afterwards to ensure all was good.

We purchased an Ultimaker S7 Pro from 3DGBIRE towards the end of last year, they have been great throughout the whole process.
The staff are very knowledgeable regarding 3D printing and the hardware and materials involved.
We just had our first training session which was very interesting and informative, even for some of us who already have quite substantial 3D printing experience. Tom was very consise, while also delivering great detail, which allowed us to get the most efficient use out of our training session.

One of the best supports I've seen so far. They will be willing to help you out even with difficult requests, and won't hesitate to search and provide the information / materials you need even if they can provide them to you directly. I wish more companies will have a support team that is at least as half commited as they are to their job.
P.S: Chris Hunt (from the support team) definitely needs a salary raise. Excellent job. Cannot complaint anything about his job and attitude. very great job! :)

Prompt and reliable next-day delivery. Very knowlegable and helpful technical support

Only company where they had everything I needed... in stock! Prompt delivery and valuable after sales call. Couldn't ask for more!

I have found the customer service from this company to be second to none. I bought a second hand Ultimaker 2 from a guy and upgraded it to a 2+, the parts came very quickly from 3DGBIRE. When I had completed the upgrade I had a different issue, probably why he sold it which they sorted for me in 24 hours. They made no financial gain from this and the fault cost me under £1 to fix. Since then I have been experimenting with different filament types, I got fed up with my PLA distorting in the sun. Again my e mails were answers very promptly and the advice was always excellent. A great company who know their business and treat you with respect.

My technician Leo did an amazing job on fixing my printer. There is a great level of communication with the company and my printer was repaired fairly quickly.

From initial purchase of a Ultimaker S5, through to training, support and supplies, we have always had a positive experience with replies to emails for support being actioned really quickly. We did have issues with filament that was part of a faulty batch, but this was resolved within half a day, with the new filament arriving the next day.

Quick replies via email and constructive support. Fast delivery on the items too
Great Experience!!