3D Aesthetics Reviews 

74
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and the extremely smooth delivery process, noting that team members are always polite, highly informative, and genuinely ready to assist with any questions throughout the purchasing journey. Buyers highlight that devices arrive on time and in perfect condition, while comprehensive training sessions ensure everyone feels fully confident operating the new technology. Some reviewers were not happy with service contracts or noted initial equipment issues before professional engineers arrived promptly to resolve them. While the vast majority enjoyed exceptional service, a small group experienced communication gaps or missed visits.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the helpfulness, knowledge, and... See more

Product

Clients share positive opinions on product quality, noting that equipment arrives on time and in perfect... See more

Delivery service

Consumers find delivery service to be efficient and professional, consistently praising punctual arrivals and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aaron has been an absolute superstar! I enquired about the machine & then my work life got very stressful & it was put on the back burner. However Aaron sympathised with my situation, gave me space to... See more

Rated 5 out of 5 stars

I have recently purchased two devices from 3D, I am extremely happy with the results produced so far. Training has been extremely informative with trainers providing in-depth knowledge and backgro... See more

Rated 5 out of 5 stars

Colin is an extremely professional and reassuring engineer. He resolved the issues with my two facial devices in good time and diligently tested them prior to signing of the report. He also made sure... See more

Rated 5 out of 5 stars

Aaron has been very helpful and patient with me. Always there to answer any queries. Has been a great account manager so far. This is my 1st big purchase for my clinic and he has made sure I’ve been... See more


Company details

  1. Beauty Product Supplier

Written by the company

3D Aesthetics are one of the key industry leaders in the beauty and aesthetics industry, providing some of the most advanced, non-surgical, face, body and laser devices on the market. Our award-winning treatments use the latest technologies for body contouring and inch loss, advanced facials, laser hair reduction, skin tightening, tattoo removal and much more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

74 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(74)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

3Dlipo 3D Aesthetics as it is now known…

3Dlipo 3D Aesthetics as it is now known i would advise all future businesses to seriously consider before purchasing a machine or thier service contracts. Absolutely disgusting. We were pushed into a service contract by the customer service team in 2022 advising that we would not be covered in case of breakdown and the cost of replacement will be expensive. The service contract however does not detail the actual cost of a service or replacement of parts. Due to health reasons we sent several emails detailing our position and advised we wished to cancel and waited for a response. All emails were ignored. No part of the service contract was fulfilled during the time as we ahd new managers taking over the company. Now after 3 years they are chasing us for outstanding payments. NEVER EVER PURCHASE A SERVICE CONTRACT IT IS A CON

25 February 2026
Unprompted review
3D Aesthetics logo

Reply from 3D Aesthetics

Hello, we’re sorry to hear you feel this way and appreciate your feedback. There is an outstanding balance of £1,600 relating to your service support contract. During your agreement, we advised that any circumstances affecting your ability to continue, such as ill health, should be notified to us in writing. No written notification or cancellation was received.

Our records show the plan remained active and that its benefits were provided during this period, including machine servicing and discounted consumables. We have made multiple attempts to contact you directly, but have not yet received a response.

We dispute that this review accurately reflects the account history or the support provided and would welcome the opportunity to resolve this professionally.

Please contact our team directly at 3D Aesthetics on 01788 550440 or customerservices@3d-aesthetics.co.uk

— The 3D Aesthetics Team

Rated 5 out of 5 stars

The best!

This company is by far the best I’ve ever used and trained with! It started with Aaron who helped me pick the right technology for my clinic. He was never pushy just very informative and helpful! So far I have trained with the trilogy ice and am over the moon with it! The training was so in depth and informative and I am so confident moving forward!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a Hydro2 device…

I recently purchased a Hydro2 device from 3d aesthetics and I have been so impressed with the whole process so far. It has all been so straightforward and well managed. From the initial communication, training, delivery of machine and ongoing support, I have felt very supported. Would definitely recommend them as a great distributor to work with.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with 3D…

I had an amazing experience with 3D Aesthetics. The service was excellent from start to finish and everything was handled so professionally. Aaron was especially helpful always available whenever I needed advice or had any questions, and nothing ever felt like too much trouble. Delivery was really fast, and the delivery driver was great too friendly and professional. I couldn’t fault the service at all and would 100% recommend 3D Aesthetics.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Initial feedback great company to deal with

So far so good .. we’ve had a great experience with 3D aesthetics
Just taken delivery of our Vjuve machine on time as promised and completed training
Aaron in Sales has been fantastic throughout. He’s a very genuine person and always happy to help. Thank you to the team. Look forward to giving some more feedback once we get going. Regard HA

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Smooth & Professional Delivery Experience

Had my Trilogy Ice device delivered today—everything went smoothly, and the driver was extremely friendly and professional. Communication was clear, delivery was on time, and the entire experience was stress-free. Great experience overall. Thank you!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

New device delivered

New device delivered. Paul and Aanu delivered and where very helpful and polite. Explained everything in detail and set up device for me. Thank you so much!

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Device Purchase & Training

I have recently purchased two devices from 3D, I am extremely happy with the results produced so far.
Training has been extremely informative with trainers providing in-depth knowledge and background of the equipment and their uses.
The teams are supportive and answer queries quickly, any issues which I came across have been resolved quickly.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Aaron has been an absolute superstar

Aaron has been an absolute superstar! I enquired about the machine & then my work life got very stressful & it was put on the back burner. However Aaron sympathised with my situation, gave me space to sort out my recruitment before getting back in touch and guided me through the whole process! The machine is due for delivery soon. The training booked in and I know help is just at the end of the phone! Very happy with the customer service I’ve received so far 😊

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Aaron has been very helpful and patient…

Aaron has been very helpful and patient with me. Always there to answer any queries. Has been a great account manager so far. This is my 1st big purchase for my clinic and he has made sure I’ve been supported the whole journey

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience all the way…

Had a great experience all the way through, Rachel went above and beyond throughout every aspect of my journey with 3d and Emma the trainer was well equipped with knowledge, absolutely loving my vjuve fractional laser and look forward to working with 3d again

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Aaron has been super helpful and…

Aaron has been super helpful and professional.Always quick in response to reassure any concerns..helped me all the way choose the right machine as there is lots on the market..customer service 10/10. Thanks so much !

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Been helped by Aaron all the way from…

Been helped by Aaron all the way from choosing my visage machine to buying both the visage and Emlift. He has been very available and main point of contact for me. Went through all the financial arrangements, delivery and training details with me which were all very complicated. He has been a major support in my 3D journey.

23 September 2025
Unprompted review

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