Overall, I had a nice experience with them. Only issue is the products are delivered without their original packages/tags. It's just a little confusing... Update: Thanks for your kindly reply, but I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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I love this company. The shopping experience here feels luxurious. You buy an item and you are informed all the way til it comes to your home. The packaging is beautiful, and the returns really easy.... See more
Company replied
All the orders I place with 24S.com arrive very fast, sooner than their estimate. The items are carefully packed and dispatched. What I particularly love is their exclusivity on certain French haute... See more
Company replied
I LOVE 24S!!!!! They have hard to find bags from Bottega & LV. Their shipping speed to the US, is second to none!!!! I so appreciate receiving my items by overnight Fed EX shipping!!! Items have al... See more
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Company details
Written by the company
WHO WE ARE 24S is a proud member of the Louis Vuitton Moët Hennessy (LVMH) group. Bringing the spirit of Paris to life through an exclusive online shopping experience for men and women, 24S features a selection of more than 300 fashion and beauty brands, from the finest luxury houses to emerging designers, including the promising talent of the LVMH Prize. 24S is also the exclusive online partner of Louis Vuitton , Dior , Celine and Moynat globally. A UNIQUE EXPERIENCE A true global destination, 24S offers you a range of state-of-the-art services such as express shipping to over 100 countries, with 24-hour delivery to New York, London, and Milan, as well as same-day delivery within Paris. Our customer service team is available 24/7 and our expert personal stylists are at your disposal for tailored selections and shopping assistance. A loyalty program, shared with Le Bon Marché, lets you benefit from a suite of advantages: bespoke services, private events, member days, and more. LIVE FROM PARIS Like a code only insiders understand, the name 24S is inspired by 24 rue de Sèvres, home of Le Bon Marché, the iconic Parisian department store of which 24S embodies the digital experience. With its expert teams, 24S gives you the keys to Parisian elegance, the expression of an untethered and sophisticated aesthetic that marries heritage and modernity. "Live from Paris," 24S connects the world to Paris, the international capital of fashion, and its creative and cultural effervescence. The Parisian experience continues through to delivery, with special care given to the packaging. There's a little piece of Paris inside every 24S package.
Contact info
PARIS, France
- +33 1 70 37 14 79
- bonjour@24s.com
- 24s.com
4.3
Excellent
11K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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I never received my package!!
3 February 2026
Reply from 24S
Bonjour,
Thank you for reaching out to us, we sincerely apologize for the exceptional delay you've experienced with the delivery of your recent order.
Upon urgent verification with our logistics partner, FedEx, we kindly inform you that your parcel is now in transit in Los Angeles and is expected to be delivered to you very shortly.
We have been actively monitoring its progress and will continue to do so until it reaches you.
Please be assured that your feedback is invaluable to us. We have already forwarded your comments to our dedicated Transport team to thoroughly investigate the cause of this delay.
Also, in recognition of the inconvenience this has caused, we have sent you a separate email containing further details, then a compensatory gesture will be offered as well.
We remain at your disposal for any further inquiry in the meantime.
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you for sharing your positive feedback with us. It's always a great pleasure to read such comments!
We are delighted that you enjoyed your shopping experience on our website. Our Express delivery service and careful packaging particularly met your expectations, providing you with satisfaction and efficiency.
We sincerely hope that your LOUIS VUITTON Nanogram Enamel Ring brings you complete joy and enhances your everyday life.
We wish you a wonderful experience and hope to see you again very soon on 24s.com for new discoveries and even more enjoyable experiences!
Kind regards,
The 24S Customer Service Team
Good for designer clothes and bags
Placed many orders over the years, always a smooth experience.
2 January 2026
Reply from 24S
Bonjour,
Thank you very much for your loyalty and kind feedback!
We are delighted to hear that you have consistently enjoyed a smooth experience with your orders over the years.
Your continued trust means a lot to us, and we look forward to welcoming you again soon on 24S!
Best regards,
24S Customer Care Team
Effortless luxury shopping
Effortless luxury shopping. The website is easy to navigate, checkout is quick, and their shipping is impressively reliable. It truly makes luxury shopping feel effortless and enjoyable.
5 February 2026
Reply from 24S
Bonjour,
Thank you very much for your kind and positive feedback!
We are delighted to hear that you found our website easy to navigate and that your shopping experience was both effortless and enjoyable. It is great to know that our reliable shipping contributed to your satisfaction!
We wish you a lovely day and hope to see you back soon 24S!
Best regards,
24S Customer Care Team
The two coats were very roughly folded…
The two coats were very roughly folded what makes that there are folds all over which are very difficult to get out (even with a steamer!).
4 February 2026
Reply from 24S
Bonjour,
We thank you for your feedback and sincerely apologize for the exceptional inconvenience encountered with your order.
Our team takes great care in packaging your order to ensure that it arrives in excellent condition.
Rest assured that your feedback is very important to us and is being forwarded to our Quality Control Department to improve your next experience on 24S.
We kindly inform you that one of our Customer Advisor is contacting you by e-mail today to offer you the best solution, along with a commercial gesture.
We remain at your disposal for any further inquiry in the meantime.
Kind regards,
24S Customer Care Team
great products and quick delivery,
4 February 2026
Reply from 24S
Bonjour,
Thank you very much for your kind feedback!
We are delighted to hear that you are satisfied with our products and the quick delivery.
We look forward to welcoming you again soon on 24S!
Best regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for your positive feedback!
We are pleased to hear that you enjoyed our website, appreciated our prices, and were satisfied with the swift delivery!
We wish you the best time wearing your new purchase and hope to see you back soon on 24S!
Best regards,
24S Customer Care Team
Very quick process and excellent…
Very quick process and excellent product! Thank you.
4 February 2026
Reply from 24S
Bonjour,
Bonjour,
Thank you very much for your positive feedback!
We are delighted to hear that you appreciated the quick process on our website and that you found your gem among the 24S selection.
We hope your new purchase brings you complete satisfaction and look forward to seeing you back soon on 24S!
Best regards,
The 24S Customer Care Team
This was a great experience
This was a great experience! My first time with 24S but I will be buying more! I found the LV bag that I have been searching for. It took me a year and I finally found it on 24S. I ordered it and five days later it was delivered to the U.S. from France. Amazing and I thought it was pre-owned but it looks brand new. They even sent me an email to let me know it was going to be a day late. Great customer service and I got exactly what I was looking for.
2 February 2026
Reply from 24S
Bonjour,
Thank you so much for your wonderful feedback and for sharing your experience with us!
We are thrilled to hear that you found the Louis Vuitton bag you had been searching for and that your first purchase with 24S was such a success. It is great to know that your order was delivered quickly and that the item exceeded your expectations.
We also appreciate your kind words about our customer service and communication. Your satisfaction means a lot to us!
We wish you a magical time wearing your new Louis Vuitton bag and hope to see you back soon on 24S!
Best regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you for sharing your wonderful feedback with us.
We are delighted to hear that our 24S selection and our swift delivery service met your expectations. We are also pleased to know that our Customer Care team was able to assist you and make your entire order experience smoother!
We wish you a magical time wearing your new piece and hope to see you back soon on 24S!
Best regards,
24S Customer Care Team
I’m disappointed with my recent order…
I’m disappointed with my recent order from 24S. The suede bag arrived with a visible mark that did not go away even after gently rubbing it. Also, the website listed the color as “rhum suede,” but the label says “camel,” which was confusing.
This is my second bad experience. In a previous order, I bought a brown bag but received a light tan one and had to return it. Repeated issues like this make me question the accuracy of the product descriptions and quality control.
30 January 2026
Reply from 24S
Bonjour,
We thank you for your feedback and sincerely apologize for the exceptional inconvenience encountered with your order.
We confirm that suede is a delicate material and it is possible to use a suede brush to gently freshen up your piece.
Rest assured that your comments are important and are transmitted to our Merchandising Department to ensure that the item's color is corresponding between our website and the brand's label.
Also, our Customer Advisor will send you an e-mail shortly to offer you a compensation gesture.
We remain at your disposal for any further inquiry in the meantime.
Kind regards,
24S Customer Care Team
Easy site and good price
2 February 2026
Reply from 24S
Bonjour,
Thank you very much for sharing your positive feedback with us.
We are happy to hear that you enjoyed a smooth experience on our website and appreciated our pricing!
We wish you a wonderful month of February and hope to see you back soon on 24S!
Kind regards,
24S Customer Care Team
easy to navigate and place an order
easy to navigate and place an order. A good selection of items especially louis vuitton. fast delivery. will be visiting again
30 January 2026
Reply from 24S
Bonjour,
Thank you very much for your wonderful feedback!
We are delighted to hear that you found our website easy to navigate and that you appreciated our selection, especially the Louis Vuitton items. We also happy to hear that you enjoyed our swift delivery service!
We wish you the best time wearing your new Louis Vuitton piece and hope to see you back soon on 24S!
Kind regards,
24S Customer Care Team
The delivery was very fast.
The delivery was very fast.
The only other pair of Chloé sneakers are so pretty and fit so well in the picture. Thank you
29 January 2026
Reply from 24S
Bonjour,
Thank you very much for sharing your kind and positive feedback with us.
We are glad to hear that you found your gem among the 24S selection and that you enjoyed our swift delivery service!
We wish you a magical time wearing your new Chloé sneakers and hope to see you back soon on 24S!
Kind regards,
24S Customer Care Team
Fast delivery and no unexpected charges to the UK
Fast delivery via DHL and no nasty surprises with additional customs charges etc.
28 January 2026
Reply from 24S
Bonjour,
Thank you very much for your kind and positive review.
We are pleased to hear that you enjoyed our swift delivery service and that there were no unexpected customs charges or additional fees. Your satisfaction is very important to us, and we are glad that your experience met your expectations!
We wish you a wonderful month of February and hope to welcome you back soon on 24S!
Best regards,
24S Customer Care Team
Best luxury online shop
16 October 2025
Reply from 24S
Bonjour,
Thank you very much for your wonderful feedback.
We are honored to be considered your top choice for luxury shopping online. Your satisfaction means a lot to us!
We wish you a lovely day and hope to see you back soon on 24S!
Kind regards,
24S Customer Care Team
I contacted 24S about my item having a…
I'm editing this to respond. Someone was supposed to get back to me after I sent pictures of the item that were asked of me. Therefore, your response to my original review is BS.
27 January 2026
Reply from 24S
Bonjour,
Thank you for taking the time to share your feedback.
We are sorry to hear about the experience you had with your recent order.
We inform you that we replied to your initial email from 30th January on the same day. Furthermore, our Customer Advisor has responded to your most recent e-mail on 2nd February to offer you an appropriate solution.
Indeed, your exclusive piece is no longer available. You have the option to return the item for a full refund, or accept the commercial gesture offered should you wish to keep your item.
Our Customer Service Team is available from Monday to Saturday, and all of our requests are handled within 2 business days.
Rest assured that we are closely monitoring your case and are doing everything possible to resolve your issue promptly.
Thank you for your patience.
In the meantime, we remain at your disposal for any additional information at bonjour@24s.com.
Kind regards,
24S Customer Care Team
Amazing service...
26 January 2026
Reply from 24S
Bonjour,
Thank you for sharing your positive experience with us.
We are grateful to hear that you had a pleasant experience on our website and that you greatly appreciated our service!
We hope your new purchase brings you complete satisfaction and look forward to seeing you again soon on 24S!
Kind regards,
24S Customer Care Team
Leather handbag delivered with corner caved in
Shipment was fine. The product, a designer leather handbag, arrived with one corner completely caved in. Disappointed in the quality and presentation. Although I could pop the bag back out, I don't want to keep it because of how it impacted the leather and bag shape.
26 January 2026
Reply from 24S
Bonjour,
We thank you for your feedback and sincerely apologize for the exceptional inconvenience encountered with your order.
We kindly confirm that our team takes great care in packaging your order to ensure that it arrives in excellent condition.
We inform you that one of our Customer Advisor is contacting you by e-mail today to offer you the best solution.
Also, your feedback is very important for us and we have forwarded it to our Workshop Team with the objective of improving our customer experience.
We remain at your disposal for any additional information at bonjour@24s.com.
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for sharing such kind and positive feedback with us.
We are truly pleased to learn that your experience on our website was seamless and that you found the return process both simple and convenient. Your satisfaction is our greatest reward.
We wish you a lovely beginning of February and hope to see you back soon on 24S!
Kind regards,
24S Customer Care Team
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