Overall, I had a nice experience with them. Only issue is the products are delivered without their original packages/tags. It's just a little confusing... Update: Thanks for your kindly reply, but I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love this company. The shopping experience here feels luxurious. You buy an item and you are informed all the way til it comes to your home. The packaging is beautiful, and the returns really easy.... See more
Company replied
All the orders I place with 24S.com arrive very fast, sooner than their estimate. The items are carefully packed and dispatched. What I particularly love is their exclusivity on certain French haute... See more
Company replied
I LOVE 24S!!!!! They have hard to find bags from Bottega & LV. Their shipping speed to the US, is second to none!!!! I so appreciate receiving my items by overnight Fed EX shipping!!! Items have al... See more
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Company details
Written by the company
WHO WE ARE 24S is a proud member of the Louis Vuitton Moët Hennessy (LVMH) group. Bringing the spirit of Paris to life through an exclusive online shopping experience for men and women, 24S features a selection of more than 300 fashion and beauty brands, from the finest luxury houses to emerging designers, including the promising talent of the LVMH Prize. 24S is also the exclusive online partner of Louis Vuitton , Dior , Celine and Moynat globally. A UNIQUE EXPERIENCE A true global destination, 24S offers you a range of state-of-the-art services such as express shipping to over 100 countries, with 24-hour delivery to New York, London, and Milan, as well as same-day delivery within Paris. Our customer service team is available 24/7 and our expert personal stylists are at your disposal for tailored selections and shopping assistance. A loyalty program, shared with Le Bon Marché, lets you benefit from a suite of advantages: bespoke services, private events, member days, and more. LIVE FROM PARIS Like a code only insiders understand, the name 24S is inspired by 24 rue de Sèvres, home of Le Bon Marché, the iconic Parisian department store of which 24S embodies the digital experience. With its expert teams, 24S gives you the keys to Parisian elegance, the expression of an untethered and sophisticated aesthetic that marries heritage and modernity. "Live from Paris," 24S connects the world to Paris, the international capital of fashion, and its creative and cultural effervescence. The Parisian experience continues through to delivery, with special care given to the packaging. There's a little piece of Paris inside every 24S package.
Contact info
PARIS, France
- +33 1 70 37 14 79
- bonjour@24s.com
- 24s.com
4.3
Excellent
11K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from 24S
Bonjour,
Thank you very much for your kind feedback!
We are delighted to hear that you found our service wonderful and appreciated the quality of our communication !
Your satisfaction is very important to us, and we look forward to welcoming you again soon on 24S!
Best regards,
24S Customer Care Team
Reply from 24S
Bonjour,
We sincerely appreciate you sharing your positive and impactful feedback with us !
It brings us great pleasure to learn that your experience on 24S.com was enjoyable.
We are also glad to know that you appreciated our Express delivery service!
We trust that your Chilliwack fleece aviator jacket will bring you complete satisfaction, and we eagerly await your return to 24S in the near future.
Kind regards,
24S Customer Care Team
Excellent experience
Shipping was very fast. The packaging was great. The only issue was that the description was not 100% accurate and I had to compare the description with Max Mara.
16 February 2026
Reply from 24S
Bonjour,
Thank you very much for your feedback and for sharing your experience with us.
We are pleased to hear that you were satisfied with the fast shipping and the quality of our packaging.
We are sorry to learn that the product description did not fully meet your expectations and that you had to compare it with Max Mara’s information.
Your comments are very valuable to us and will help us improve our service. If you have any further questions or need assistance, please do not hesitate to contact our Customer Care team.
We wish you a lovely day and hope to see you back soon on 24S!
Kind regards,
24S Customer Care Team
I placed the order and received in two…
I placed the order and received in two days! When it didn't work out they responded quickly , I mailed it back and was refunded right away. Thank you 24S.com
17 February 2026
Reply from 24S
Bonjour,
Thank you very much for your positive feedback!
We are delighted to hear that you received your order quickly and that our team was able to assist you efficiently with your return and refund!
We wish you a lovely end of February and hope to see you back soon on 24S!
Best regards,
24S Customer Care Team
Nice
I was able to find a particular bandeau. It was packaged nicely and I received it promptly. I didn't deal with any one in particular, but they were there ready to help and were so nice. I'll be coming back online for yall.
16 February 2026
Reply from 24S
Bonjour,
Thank you very much for sharing your kind and praising feedback with us.
We are pleased to hear that you were able to find your gem among our 24S selection and that you greatly appreciated our iconic Parisian packaging as well as our swift delivery service!
We wish you a wonderful time styling your new bandeau and hope to welcome you back soon on 24S!
Kind regards,
24S Customer Care Team
The item is still on hold at customs…
The item is still on hold at customs without any update on the delivery date. Very frustrating.
16 February 2026
Reply from 24S
Bonjour,
Thank you for contacting us. We sincerely apologize for any inconvenience you may have experienced with the delivery of your recent order.
Upon reviewing the tracking information provided by FedEx, it indicates that your order is currently in transit in Ontario and is expected to arrive very shortly.
We acknowledge that recent administrative changes have led to slight delays in customs clearance processes within North America. Your feedback is invaluable, and we have shared your comments directly with our Transport Team.
This measure is crucial for us to continually enhance our carrier performance and guarantee a more seamless delivery experience for all our esteemed customers going forward.
Please rest assured that one of our Customer Care advisors will contact you shortly via email with an update, along with a commercial gesture to acknowledge your patience.
In the meantime, please do not hesitate to contact us at bonjour@24S.com for any further inquiries.
Kind regards,
24S Customer Care Team
Another great experience
As always it was a great experience; product arrived as described and excellent customer service.
17 February 2026
Reply from 24S
Bonjour,
Thank you very much for sharing your kind and impactful feedback with us.
We are delighted to hear that you have enjoyed your shopping experience on our website!
We are also pleased to know that our Customer Care team was able to assist you and make your overall experience more seamless.
We hope your new Arabbas down jacket brings you complete satisfaction, and we look forward to seeing you back on 24s.com soon!
Kind regards,
24S Customer Care Team
I am extremely disappointed with the…
I am extremely disappointed with the condition in which my recent Max Mara coat was delivered.
For a $6,000 purchase, the packaging was completely unacceptable. The coat was placed in a small, dirty box, the wrapping paper did not even fully cover the garment, and one corner of the box was wet upon arrival.
Not requesting gift wrapping does not justify careless packaging. At this price point, proper protection and presentation should be standard.
I have purchased several Max Mara coats from 24S in the past and have never experienced anything like this. This falls far below the standards expected of a luxury brand.
I expect a prompt explanation and an appropriate resolution. To be honest, even Zara ,HM, they did better job than this.
17 February 2026
Reply from 24S
Bonjour,
We thank you for your feedback and sincerely apologize for the exceptional inconvenience encountered with your order.
We understand your concerns regarding the packaging of your recent order.
Indeed, our aim is always to ensure that every piece arrives in pristine condition, reflecting the quality of the products we offer.
We appreciate you bringing this to our attention. Please be assured that your feedback regarding the the packaging is taken very seriously by our Workshop team as we continuously strive to refine our service.
Also, please rest assured that the piece is considered undamaged.
However, you have the option to return it free of charge within 30 days if you do not wish to keep it.
A member of our dedicated Customer Care team will be reaching out to you directly via email to discuss this matter further and explore potential resolutions. We are committed to providing you with an experience that aligns with the luxury standards you expect from 24S.
In the meantime, we remain at your disposal for any further inquiry at bonjour@24S.com.
Kind regards,
24S Customer Care Team
My delivery was great the prices are…
My delivery was great the prices are high I shopped around for the perfume on different sites and it was around 80 dollars cheaper.
16 February 2026
Reply from 24S
Bonjour,
We sincerely appreciate you sharing your positive and impactful feedback with us!
We are absolutely thrilled to hear that your experience on 24S.com was so positive and enjoyable.
It's particularly gratifying to know that you appreciated your overall journey with us, especially finding our prices competitive!
We truly hope your PENHALIGON'S perfume will bring you immense satisfaction, and we eagerly look forward to welcoming you back to 24S very soon.
Kind regards,
24S Customer Care Team
First time using the website & I will be back!
It was such an easy transaction & my shoes arrived very quickly & were packaged very nicely - all helped along by 10 % off!
16 February 2026
Reply from 24S
Bonjour,
We sincerely appreciate you sharing your positive and impactful feedback with us!
It brings us great pleasure to learn that your experience on 24S.com was enjoyable.
We are also glad to know that you appreciated your overall experience, especially our competitive price range and Express delivery service!
We trust that your Veles paisley sneakers will bring you complete satisfaction, and we eagerly await your return to 24S in the near future.
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you wholeheartedly for sharing such a delightful experience with us. It is with immense joy gratitude that we received your wonderfully praising feedback!
We are absolutely thrilled to know that your overall shopping journey on our website brought you such satisfaction, and that particularly our LOUIS VUITTON Keepall Bandoulière 50 stood out and pleased your wife.
We sincerely hope that your new purchase brings you complete and utter satisfaction, adding a touch of elegance and joy to your life.
We eagerly anticipate the privilege of welcoming you back to 24S.com very soon, for more exquisite discoveries and exceptional moments!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you so much for sharing your wonderful experience with us. It is with great pleasure that we received your incredibly kind feedback!
We are absolutely thrilled to learn that your overall shopping journey on our website brought you such satisfaction, and that our Nomad medium hobo bag, dedicated customer service and Express delivery service particularly stood out and pleased you !
We sincerely hope that your new piece brings you complete and utter satisfaction, adding a touch of elegance to your life.
We eagerly anticipate the privilege of welcoming you back to 24S very soon, for more exquisite discoveries and exceptional moments!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for your kind and positive feedback.
We are pleased to hear that you are satisfied with both the product and our pricing.
We hope your new purchase brings you complete satisfaction and look forward to seeing you back soon on 24S!
Kind regards,
The 24S Customer Care Team
Fast Shipping
Shipment was super fast. Placed order on a Wednesday afternoon and it arrived Friday morning from France to Canada. The packaging was beautiful and with care. Definitely looking forward to making more purchases.
12 February 2026
Reply from 24S
Bonjour,
Thank you very much for taking the time to share such praising and impactful feedback with us.
We are delighted to know that you have enjoyed your overall shopping experience on our website, with a special mention for our famous Parisian packaging and Express shipping service!
Every detail is crafted with passion to enhance your experience, and your appreciation is our greatest reward. We wish you the best time wearing your LOEWE Hammock Mini Hobo Bag and hope to have the pleasure of welcoming you back soon on 24S.com!
Best regards,
24S Customer Care Team
Excellent merchandise
Excellent merchandise. Received quickly. Good customer follow up.
12 February 2026
Reply from 24S
Bonjour,
Thank you very much for sharing your positive feedback with us.
We are pleased to know that our Customer Care team was able to assist you and make your overall experience more seamless!
We are also delighted that you enjoyed our Express shipping service.
We hope that you will be completely satisfied with your JIMMY CHOO Medium Bar Holdall bag and to seing you soon back on 24S.com!
Best regards,
24S Customer Care Team
The choice of FedEx for delivery is not…
The choice of FedEx for delivery is not effective due to delays with customs and requiring a signature is horribly inconvenient. Who is able to stay home for chunk of the day to receive a package? DHL provides a much swifter process through customs and they allow the signature to be waived. I’ve ordered many packages from Europe, Japan and Dubai and they arrive within roughly 48 hours (not Japan but still a rapid delivery). I’m disappointed that delivery has been such a challenge.
11 February 2026
Reply from 24S
Bonjour,
Thank you for reaching out to us. We sincerely apologize for any inconvenience you may have experienced with the delivery of your recent order.
Upon reviewing the tracking information provided by FedEx, it indicates that your order was successfully delivered to your address on February 16th.
We understand that there have been slight delays in customs clearance processes within the United States, which we attribute to recent administrative changes.
Please be assured that your feedback is highly valuable to us, and we have promptly forwarded your comments to our dedicated Transport Team. This will help us to continuously improve our carrier performance and ensure a smoother delivery experience for all our customers in the future.
We truly hope you enjoy your new LOUIS VUITTON pieces and that they bring you complete satisfaction.
We look forward to welcoming you back to 24s.com soon.
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for sharing your kind and impactful feedback with us.
We are delighted to hear that you have enjoyed your shopping experience on our website!
We are also pleased to know that our Express delivery service make your overall experience more seamless.
We hope your new Gaillon short parka brings you complete satisfaction, and we look forward to seeing you back on 24s.com soon!
Kind regards,
24S Customer Care Team
Very unresponsive
I received a Louis Vuitton ring with defects, and I’m trying to work out the next step with support. However they have not been very responsive and have been extremely slow to respond (at least more than one working day between each reply, and I’m still waiting for them to reply to my latest email from 2 days ago!). I wanted to use the live chat but it’s always greyed out even during the stipulated cet time. And some of the things support replied didn’t even make sense like they were asking for picture showing the ring attached to the return tag, when the tag is not directly attached to the ring in the first place
9 February 2026
Reply from 24S
Bonjour,
Thank you for reaching out and sharing your feedback. We sincerely apologize for the inconvenience and frustration you've experienced regarding your LOUIS VUITTON Nanogram Enamel Ring and the support process.
Upon review, we confirm that our Customer Service team has responded to your inquiries within 2 days, which was necessary for our review of the situation.
Regarding our LiveChat option, its availability is dependent on the real-time occupancy of our Customer Service representatives to ensure that when it is active, you receive immediate and dedicated assistance.
Indeed, we have recently sent you an email outlining different options to resolve the issue with your piece. We are awaiting your confirmation on the preferred resolution.
Please be assured that we value your business and are committed to ensuring your satisfaction.
We remain at your disposal for any additional information at bonjour@24s.com.
Kind regards,
24S Customer Care Team
Packaging not up to the brands
Very good shopping experience, but packaging not up to brands they sell
6 February 2026
Reply from 24S
Bonjour,
Thank you so much for sharing your wonderful experience with us!
We are absolutely thrilled to learn that your overall shopping journey on our website brought you such satisfaction!
Indeed, packaging may vary depending on the different items and each brand's offering, such as that of your Hermès Lipstick.
Nevertheless, you have the option to select Parisian packaging during checkout.
We sincerely hope that your new purchase you complete and utter satisfaction, adding a touch of elegance to your life.
We eagerly anticipate the privilege of welcoming you back to 24S very soon, for more exquisite discoveries and exceptional moments!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you so much for sharing your wonderful experience with us. It is with great pleasure that we received your incredibly kind feedback!
We are absolutely thrilled to learn that your overall shopping journey on our website brought you such satisfaction, and that our LOUIS VUITTON Since 1854 Pochette Métis particularly stood out and pleased you !
Every detail is crafted with passion to enhance your experience, and your appreciation is our greatest reward.
We sincerely hope that your new piece brings you complete and utter satisfaction, adding a touch of elegance to your life.
We eagerly anticipate the privilege of welcoming you back to 24S very soon, for more exquisite discoveries and exceptional moments!
Kind regards,
24S Customer Care Team
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