24 Hour Wristbands Reviews 

7,281
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 318 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like lanyards, stickers, and wristbands met or exceeded their expectations in terms of appearance and durability. Many people also highlight the efficiency of the ordering process and the speed of delivery, often receiving their items earlier than anticipated. Reviewers appreciate the helpful customer service, which goes above and beyond to ensure satisfaction and timely delivery for important events. However, some customers also noted significant issues with delivery times, reporting that orders arrived late or that estimated delivery dates were inaccurate, leading to missed deadlines and additional costs. The minority of people were dissatisfied with product quality, citing problems such as incorrect colors, poor print quality, or products not matching the approved proofs, sometimes due to uncommunicated substitutions.

What people talk about most

Product

Customers had ambiguous experiences with product quality and accuracy, with many expressing satisfaction that... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and receiving... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast shipping and... See more

Quality

Users describe ambiguous interactions with quality, with many customers expressing satisfaction, noting great... See more

Service

Consumers find service to be ambiguous, with many reviewers expressing extreme disappointment and calling it... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They were quick and exactly what I ordered. I’m excited to use them for my wedding favors! I will say I wish there was more communication because I chose a small font size that isn’t very visible. I w... See more

Rated 5 out of 5 stars

I just wanted to thank you for the great service and excellent quality on the lanyards. Everything came out perfect, and I really appreciate how smoothly the order went. Looking forward to worki... See more

Rated 5 out of 5 stars

The stickers turned out perfectly. The color, design, and arrangement are all exactly right. The one thing that surprised me is that I needed to cut them out, but it wasn't terrible. When I placed th... See more

Rated 5 out of 5 stars

The yard sign I ordered for our Memorial Garden arrived early and it is absolutely beautiful. I hung it up outside on a vinyl fence with the mounting strips and it has withstood heavy snow, rain and v... See more


Company details

  1. Promotional Item Store
  2. Business to Business Service

Information provided by various external sources

24 Hour Wristbands was founded in 2006, and has grown to where it is today by delivering over 100 million wristbands to organizations and businesses around the world. Since then, we have expanded our passion for promotional products to hundreds of items including custom yard signs, lanyards, temporary tattoos, t-shirts, and many more. Although we keep growing, we have always stayed true to small-business fundamentals. We value every customer, take pride in our work, and offer dependable customer service. In fact, in 2013 we were awarded the Small Business of the Year award by the Small Business Administration in Washington, D.C. We also boast thousands of excellent reviews on Reseller Ratings, a third party rating site. Add to this our industry leading prices and it's easy to see why over half a million customers have chosen our company for all their promotional needs. Though we've evolved greatly as a company, our first product is still our highest selling. We are the largest manufacturer of custom wristbands in the world. From simple engraved bands to screen printed to Tyvek, we are the headquarters for all things wristbands! As an important and effective item in today’s promotional landscape, we work diligently to keep our wristband prices the lowest in the industry. We take genuine pride in the fact that countless small groups like churches, fire departments, and nonprofits across the country can afford to promote their organizations using custom wristbands. Together with our sister company, Imprint, we operate out of a state-of-the-art facility in Houston, Texas. We use the latest technology and environmentally friendly inks, but most importantly, we are comprised of over 300 of the most experienced printers and graphic artists around.


Contact info

3.8

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(7,281)

308 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality and pricing

This Is my first order from 24hour wristbands. They were awesome. My items arrived sooner than expected. They looked amazing. Will defintely be doing business here again.

9 April 2026
Unprompted review
Rated 2 out of 5 stars

The color was off from what I picked…

The color was off from what I picked and the image I was sent to approve. The inside message I paid for was not included due to timing issues. I paid to get my order by Tuesday and didn’t receive it until Thursday.

1 April 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We are very sorry to hear about your experience. We truly regret that our service did not meet your expectations. Your feedback is important to us because it helps us understand where we need to improve. Our goal is always to make things easy and smooth for our customers, and we apologize if we fell short this time. Thank you for sharing your review, and we hope we can serve you better in the future. Best Regards.

Rated 5 out of 5 stars

Smooth process

We ordered our wedding koozies and it was so easy to do! We uploaded our own design and they returned a proof in such a fast manner and we had to approve it which was comforting before production! Also the prices are so affordable. I will 100% use them again!

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Estimated delivery dates are false

Estimated delivery dates are false, I have an estimated delivery date of yesterday and my order status is still "waiting". Had I known that the estimated delivery date on my order was a complete misleading lie, I would have opted for additional shipping charges. Do not order from this company.

17 April 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We are very sorry to hear about your experience. We truly regret that our service did not meet your expectations. Your feedback is important to us because it helps us understand where we need to improve. Our goal is always to make things easy and smooth for our customers, and we apologize if we fell short this time. Thank you for sharing your review, and we hope we can serve you better in the future. Best Regards.

Rated 1 out of 5 stars

UPS did not deliver the product despite…

UPS did not deliver the product despite my correct shipping address being provided. The package was returned to 24hourwristbands. They chose to recharge me $30 to reship the product, despite the issue being with the delivery service rather than customer error. Very disappointing when spending hundreds of dollars. I spoke with William and he was respectful but unhelpful and essentially reread a script over and over without comprehending the situation. Quality of the product is to be seen but customer service is horrendous, which seems to be the trend in these reviews.

9 April 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We are very sorry to hear about your experience. We truly regret that our service did not meet your expectations. Your feedback is important to us because it helps us understand where we need to improve. Our goal is always to make things easy and smooth for our customers, and we apologize if we fell short this time. Thank you for sharing your review, and we hope we can serve you better in the future. Best Regards.

Rated 3 out of 5 stars

The hats themselves turned out great

The hats themselves turned out great. However I ordered white hats as well as black hats. A few days later they called to tell me they have no white hats in stock. So why was I able to purchase them in the first place. Fine I’ll just get all black hats!
THEN I get another call about a week later that they don’t have enough of the hats I purchase so they will be using a different type of hate to fill the order. Would’ve been nice to be compensated in some way because I spent a lot of money to not get what I originally ordered.

30 March 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We are very sorry to hear about your experience. We truly regret that our service did not meet your expectations. Your feedback is important to us because it helps us understand where we need to improve. Our goal is always to make things easy and smooth for our customers, and we apologize if we fell short this time. Thank you for sharing your review, and we hope we can serve you better in the future. Best Regards.

Rated 5 out of 5 stars

All is well that ends well

I was concerned when I placed the order because there was not guaranteed delivery option, but they came within a couple days of the "estimated date" I had chosen, so all worked out great.

18 March 2026
Unprompted review
Rated 3 out of 5 stars

I got my order but the Print was wrong…

I got my order but the Print was wrong on the bands. I had to send it back. There was no T on the name.

17 March 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We are very sorry to hear about your experience. We truly regret that our service did not meet your expectations. Your feedback is important to us because it helps us understand where we need to improve. Our goal is always to make things easy and smooth for our customers, and we apologize if we fell short this time. Thank you for sharing your review, and we hope we can serve you better in the future. Best Regards.

Rated 2 out of 5 stars

I ordered “coasters” and selected their…

I ordered “coasters” and selected their paper option. What I received were 16pt paper coasters, which—while technically noted in the description—are not suitable for use as actual coasters. Any moisture immediately seeps through the thin material and ends up on the surface underneath.

Given their functionality, I don’t believe these should be marketed as coasters at all. Unfortunately, customer service was also unhelpful in addressing the issue. Based on this experience, I would be hesitant to order from this site again or trust the quality of their products.

6 April 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We are very sorry to hear about your experience. We truly regret that our service did not meet your expectations. Your feedback is important to us because it helps us understand where we need to improve. Our goal is always to make things easy and smooth for our customers, and we apologize if we fell short this time. Thank you for sharing your review, and we hope we can serve you better in the future. Best Regards.

Rated 1 out of 5 stars

Cups had a hole

Atleast 1/2 of these cups had a small pinhole in the bottom of them and they leaked when filled with liquid. Very disappointing.

6 April 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We are very sorry to hear about your experience. We truly regret that our service did not meet your expectations. Your feedback is important to us because it helps us understand where we need to improve. Our goal is always to make things easy and smooth for our customers, and we apologize if we fell short this time. Thank you for sharing your review, and we hope we can serve you better in the future. Best Regards.

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