24 Hour Wristbands Reviews 

7,277
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 319 reviews, reviewers had a great experience with this company. Many customers are consistently pleased with the product quality, noting that items often arrive exactly as ordered and appear great, with some even exceeding expectations. Reviewers frequently highlight the fast shipping and efficient delivery, with many receiving their orders sooner than anticipated, which is especially appreciated for custom items or those needed for specific events. The ordering process is often described as easy, and the customer service team is praised for being helpful and patient, ensuring satisfaction with the final product. However, some customers also noted significant issues with delivery promises, with orders arriving late despite expedited shipping, leading to additional costs and missed deadlines. There were also instances where the product received did not match the order, such as incorrect colors, poor print quality, or substitutions of materials without prior approval, which caused dissatisfaction and additional expenses.

What people talk about most

Product

Customers had ambiguous experiences with product quality and accuracy. Many reviewers praised the product,... See more

Order

Clients share ambiguous opinions on order, with many praising the easy ordering process, fast shipping, and... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast shipping and... See more

Quality

Consumers find quality to be ambiguous, with many praising the great quality of products, including logos,... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing extreme disappointment and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They were quick and exactly what I ordered. I’m excited to use them for my wedding favors! I will say I wish there was more communication because I chose a small font size that isn’t very visible. I w... See more

Rated 5 out of 5 stars

I just wanted to thank you for the great service and excellent quality on the lanyards. Everything came out perfect, and I really appreciate how smoothly the order went. Looking forward to worki... See more

Rated 5 out of 5 stars

The stickers turned out perfectly. The color, design, and arrangement are all exactly right. The one thing that surprised me is that I needed to cut them out, but it wasn't terrible. When I placed th... See more

Rated 5 out of 5 stars

The yard sign I ordered for our Memorial Garden arrived early and it is absolutely beautiful. I hung it up outside on a vinyl fence with the mounting strips and it has withstood heavy snow, rain and v... See more


Company details

  1. Promotional Item Store
  2. Business to Business Service

Information provided by various external sources

24 Hour Wristbands was founded in 2006, and has grown to where it is today by delivering over 100 million wristbands to organizations and businesses around the world. Since then, we have expanded our passion for promotional products to hundreds of items including custom yard signs, lanyards, temporary tattoos, t-shirts, and many more. Although we keep growing, we have always stayed true to small-business fundamentals. We value every customer, take pride in our work, and offer dependable customer service. In fact, in 2013 we were awarded the Small Business of the Year award by the Small Business Administration in Washington, D.C. We also boast thousands of excellent reviews on Reseller Ratings, a third party rating site. Add to this our industry leading prices and it's easy to see why over half a million customers have chosen our company for all their promotional needs. Though we've evolved greatly as a company, our first product is still our highest selling. We are the largest manufacturer of custom wristbands in the world. From simple engraved bands to screen printed to Tyvek, we are the headquarters for all things wristbands! As an important and effective item in today’s promotional landscape, we work diligently to keep our wristband prices the lowest in the industry. We take genuine pride in the fact that countless small groups like churches, fire departments, and nonprofits across the country can afford to promote their organizations using custom wristbands. Together with our sister company, Imprint, we operate out of a state-of-the-art facility in Houston, Texas. We use the latest technology and environmentally friendly inks, but most importantly, we are comprised of over 300 of the most experienced printers and graphic artists around.


Contact info

3.8

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(7,277)

305 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It arrived too late for the occasion I…

It arrived too late for the occasion I was using it for.
Would love to be able to return it!!!!!!

23 May 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, we sincerely apologize for unable to meet your expectations. We understand your frustration and appreciate you taking the time to share your feedback. Customer satisfaction is important to us, and we regret that your experience left you disappointed. We take all feedback seriously and will review the concerns raised in your review internally. Thank you for bringing this matter to our attention. Best Regards.

Rated 3 out of 5 stars

I thought the fans would be more sturdy…

I thought the fans would be more sturdy a little disappointed. I loved the design process and the outcome of that. I wanted a more durable one.

27 May 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, we sincerely apologize for unable to meet your expectations. We understand your frustration and appreciate you taking the time to share your feedback. Customer satisfaction is important to us, and we regret that your experience left you disappointed. We take all feedback seriously and will review the concerns raised in your review internally. Thank you for bringing this matter to our attention. Best Regards.

Rated 3 out of 5 stars

Took awhile to recieve the product

Took awhile to recieve the product. The wrisit lanyards are just okay, expected a little better quality. The site was over all good to use.

26 May 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, we sincerely apologize for unable to meet your expectations. We understand your frustration and appreciate you taking the time to share your feedback. Customer satisfaction is important to us, and we regret that your experience left you disappointed. We take all feedback seriously and will review the concerns raised in your review internally. Thank you for bringing this matter to our attention. Best Regards.

Rated 3 out of 5 stars

too took far long to receive but I…

too took far long to receive but I received

14 May 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, we sincerely apologize for unable to meet your expectations. We understand your frustration and appreciate you taking the time to share your feedback. Customer satisfaction is important to us, and we regret that your experience left you disappointed. We take all feedback seriously and will review the concerns raised in your review internally. Thank you for bringing this matter to our attention. Best Regards.

Rated 5 out of 5 stars

The product is exactly as it appeared…and is great!

The product is exactly as it appeared when I created the design. Super-fast shipping, and my design looks great! I created this design for my mother's celebration of life on relatively short notice. I am so thankful to 24-hour wristbands for the fast turnaround!

30 April 2026
Unprompted review
Rated 3 out of 5 stars

The package arrived late

6 May 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, we sincerely apologize for unable to meet your expectations. We understand your frustration and appreciate you taking the time to share your feedback. Customer satisfaction is important to us, and we regret that your experience left you disappointed. We take all feedback seriously and will review the concerns raised in your review internally. Thank you for bringing this matter to our attention. Best Regards.

Rated 4 out of 5 stars

Great custom product, bad shipping experience

As an end result, my product came out wonderful but I had a horrible experience with trying to get it shipped. I had to call and really fuss at them a week AFTER the 'estimated delivery date' as it was still showing in production, not even shipped yet. I had opened a service ticket online and the person I was chatting with through a service ticket tried to get me to pay an extra $100 to get it processed and shipped sooner...it was already a week late! The wonderful lady on the phone worked some kind of magic and got it processed and shipped so I received it on time for my cruise (they were custom beach towels for a group cruise). If they would have met or even came close to delivering on time, they would have gotten 5 stars!

15 May 2026
Unprompted review
Rated 3 out of 5 stars

only half was correct

I got the order on time, but it was not correct.

14 May 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, we sincerely apologize for unable to meet your expectations. We understand your frustration and appreciate you taking the time to share your feedback. Customer satisfaction is important to us, and we regret that your experience left you disappointed. We take all feedback seriously and will review the concerns raised in your review internally. Thank you for bringing this matter to our attention. Best Regards.

Rated 1 out of 5 stars

I do not recommend this company at all

I do not recommend this company at all. They shipped my items damaged and UPS refused to deliver as a result. I never received my items and 24 hour wristbands told me that I need to replace and pay for another order . Additionally, I would have to pay $500 to reship my items to receive it 2 weeks past my original guaranteed arrival date. I will not receive my items on time and might have to cancel my event. The customer service is horrible and refused to let me speak with a manager or supervisor. They offered no appropriate solution, but said I should ask UPS for a refund for the items. Which makes NO SENSE! I would not recommend use of this Compsny under any circumstances

13 May 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, we sincerely apologize for unable to meet your expectations. We understand your frustration and appreciate you taking the time to share your feedback. Customer satisfaction is important to us, and we regret that your experience left you disappointed. We take all feedback seriously and will review the concerns raised in your review internally. Thank you for bringing this matter to our attention. Best Regards.

Rated 3 out of 5 stars

Tracking info wasnt correct

Tracking info wasnt correct, couldnt get an answer on when it would arrive. Put in a ticket and didnt get a response. Randomly got the package

11 May 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, we sincerely apologize for unable to meet your expectations. We understand your frustration and appreciate you taking the time to share your feedback. Customer satisfaction is important to us, and we regret that your experience left you disappointed. We take all feedback seriously and will review the concerns raised in your review internally. Thank you for bringing this matter to our attention. Best Regards.

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