24 Hour Plumber Reviews 

136
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptionally high standards and reliable assistance delivered during urgent plumbing situations. Customers frequently highlight the rapid response times, noting that skilled engineers arrive promptly within a very short timeframe to resolve emergencies efficiently. People deeply appreciate the helpful and professional assistance provided over the phone when booking appointments, ensuring that problems are clearly understood and scheduled without any unnecessary delays. Reviewers also note that the visiting team is thoroughly courteous, knowledgeable, and extremely careful to leave all work areas completely neat and tidy after finishing repairs.

What people talk about most

Service

Clients share positive opinions on service, highlighting prompt responses and efficient problem solving.... See more

Staff

Reviewers mention positive feedback about staff, consistently highlighting their professional, polite, and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the exceptionally fast and... See more

Customer communications

People report positive experiences with contact, highlighting fast responses and helpful communication across... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and professional phone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Job No 21100. Thomas Lacey was punctual (actually early!) for 7.30 am. Polite, professional and thorough. We felt completely confident in his skills and advice. We thoroughly recommend t... See more

Company replied

Rated 5 out of 5 stars

We needed to get our hot tank replaced. 24hr plumbers responded quickly. The plumber who arrived, Jonathan, was friendly, efficient and tidy in his work. Overall we're very happy with the service... See more

Company replied

Rated 5 out of 5 stars

I can absolutely recommend this company. Their service is excellent. I was home alone bank holiday Sunday evening when I discovered a leaking toilet. Panic! I phoned the company and Pamela talked me... See more

Rated 5 out of 5 stars

Thomas of 24hour Plumbing is an excellent plumber; he responded quickly and replaced our old hot water cylinder efficiently leaving no mess. It is working perfectly now. many thanks Thomas and we h... See more

Company replied


Company details

  1. Plumber
  2. Gas Engineer
  3. Gas Installation Service
  4. Heating Contractor
  5. Boiler and Heating Service

Written by the company

24 Hour Plumber is a highly-rated plumbing and heating service renowned throughout Dublin, Meath, Louth, and Kildare. With a commendable 19 + years of experience, our team is committed to serving your needs 24/7. We offer various home services, including general and emergency plumbing, tap and toilet repairs, hot water tank and booster pump maintenance, gas boiler replacements, and drain services. As a fully accredited, insured, and registered gas installer, we provide professional and reliable service. We stand by the quality of our work with a 12-month guarantee, ensuring your satisfaction and peace of mind.


Contact info

4.8

Excellent

TrustScore 5 out of 5

136 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(136)

109 reviews in the last 12 months

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Rated 3 out of 5 stars

The problem with services like this one…

The problem with services like this one is that the prices have gone up and the quality has gone down.

They did two thirds of the work well and the other third needs to be redone.

Expect no after sale service .
If they don't do a job well you will likely end up having to pay someone to redo it.
They ignored the message I sent a couple of days after the job was done, even though there was a read receipt showing they opened it.

Before you leave the good review that they send a message asking for, make sure you check all the work out completely for a while before leaving that review.
They offer a €15 voucher if you leave a good review, which tempts you to prematurely leave a great review before you have properly tested the work they did.
I never received this voucher despite leaving the good review.

I called them again yesterday to ask them to redo the job that wasn't done effectively and to make sure the materials they are using are tried and tested by them so the problem doesn't happen again. I fully expected to have to pay the complete amount as if it is a new job
What I didn't expect was for them to be so argumentative and defensive. They even accuse me and the other people who use my bathroom bathroom of damaging it and told me that if I had called them on the day the work was done then they would have redone it .
I decided to use a different service instead, mostly because of the attitude of 24 hour plumbers.

I think, the best chance of not wasting your money and time is to check all the recent reviews of potential services you could use to reduce the risk of being disappointed and frustrated instead of relieved that your plumbing problem is fixed despite it being expensive.
I think, good services can turn bad and visa versa, so be careful and research before hiring.

1 July 2024
Unprompted review
Rated 1 out of 5 stars

Sorry to say how very disappointed we…

Sorry to say how very disappointed we were with this plumbing service. They installed a water pump in our small counselling practice in Dublin which never worked properly (or at all, often leaving us with no water and/or constant noise). It went from bad to worse with poor/no communication and an apparent refusal to follow up or take any responsibility for fixing the problem. We had to resort to finding a completely different plumber after more than a year of hassle, who had to replace the pump and associated equipment costing another/extra €3k! Please be very careful when dealing with this service.

7 September 2024
Unprompted review
Rated 5 out of 5 stars

All of a sudden my kitchen sink started…

All of a sudden my kitchen sink started to leak and I hired them on an urgent basis, and their team came on time and fixed the issue with perfection. I am extremely happy with their service. Highly recommended.

21 January 2025
Unprompted review
Rated 1 out of 5 stars

This company are not trustworthy

This company are not trustworthy. I had them over to do a small job unblocking a sink. The problem came back a week later and they came back and tried to tell me water was seeping through the walls and I needed a whole new bathroom. There was no water seeping anywhere. I had another plumber over afterwards and they said nothing was wrong, except the sink hadn't been unblocked properly. Do not use this company, they're conmen, and I don't say that lightly.

23 February 2024
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID. I have tried calling, emailing, texting and messaging this company about a complaint I have. I was charged 1000€ for work that was not only not completed but resulted in a leak in my new kitchen. Appalling costumer service too. Will not get back to me. Will 100 percent take this further. Have to give one star otherwise it won’t let me post!

9 July 2024
Unprompted review
Rated 1 out of 5 stars

Overpriced

Overpriced, showed up for 3 hours , charged €450 just for the labour to change 1 valve and fix a tap + cost of material on top of that.

Didn't discuss pricing before completing the job. Will not do business with him again.

21 March 2024
Unprompted review
Rated 3 out of 5 stars

Can do the job but very expensive

These guys were good and professional but make sure you get a price! We had a leak in a pipe at back of toilet, I didnt know where to turn off the water so called 24 hour plumber. It wasnt a big job and took less than an hour, a small piece of pipe was replaced, it cost €250! Granted it was a Sunday but jeez I could have almost gotten a new toilet for that price. Bit of a shocker to be honest.

28 January 2024
Unprompted review
Rated 3 out of 5 stars

Not reliable and seems to be not telling the truth

Called to book about a gas boiler repair. The lady who answered the phone said that one of their plumbers was out sick and the other was on holidays. So she doesn't have anybody available to do the repairs and she doesn't know when they would be available. What sounded odd to me was that how would you not know when a person is returning from holidays and would be available to work again? For the person who is sick I can understand its unpredictable. But doesn't make sense for the person who is on holidays. After this recent interaction, I'm not sure how reliable they are. So book them at your own risk.

6 December 2022
Unprompted review

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