24helpfriends Reviews 353

TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

This company name is on my Paypal account for an order place with another company called 'Equiralimt' Received totally different order than one I placed. Tried to say order was correct, even though I... See more

Rated 1 out of 5 stars

Absolutely scam artists! They sent me a quite different product, rather than advertised. Avoid this discussting scumbags at all costs.

Rated 1 out of 5 stars

Absolutely disgusting company. Ordered boots beginning of Jan 2021, still waiting. Sent 10 emails requesting refund which they ignore. Had the same issue last year but they trade under different n... See more

Rated 1 out of 5 stars

Shops are purely a front. Paid for goods via PayPal. No goods are received. False tracking information is given. Skimmed from genuine couriers given tracking for random item to completely different ad... See more

1.1

Bad

TrustScore 1 out of 5

353 reviews

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Rated 1 out of 5 stars

I bought a vegetable/fruit peeler

I bought a vegetable/fruit peeler, paid $18.49 and I received this piece of flimsy plastic not even worth 25 cents, please do not buy anything from this company it’s a total scam and if I can prevent one person from losing their hard earned money in this piece of garbage it’ll be worth the 18.49.

15 September 2022
Unprompted review
Rated 1 out of 5 stars

Worst greedy scamming company ever…

Worst greedy scamming company ever bought bath mats they sent me the wrong size.
Blaming it on a computer glitch won't give me a refund unless l send it with paying for mailing.
Load of crap these peeps hope something bad happens to them.
Karma has been delivered.

1 August 2022
Unprompted review
Rated 1 out of 5 stars

As with others I’ve been scammed

As with others I’ve been scammed by this dishonorable company. I purchased what thought was a carbon firer and leather wallet. What arrived was a plastic piece of crap. Disgusting. I then contacted their customer service and as with others dealt with one lie after another. I do believe Facebook at some point needs to vet these companies prior to allowing them to advertise. Personally I’ll never buy another product advertised on Facebook. Simply find the real product on Amazon.

20 July 2022
Unprompted review
Rated 1 out of 5 stars

Buying what I thought was from a black owned business

Fraud Alert: Scrolling thru social media and came across this black-owned retailer on instagram modeling clothes that I loved. I ordered several items then forgot I ordered the items and reordered the same items. I never received any of the items. What they did was constantly issue new shipping numbers then when you check with usps, the items were never dropped off. Paypal refused to refund money, instead told me to work with the retailer. I am in the processing of filing fraud charges with my bank. I'm going to get my money back one way or the other

21 April 2022
Unprompted review
Rated 1 out of 5 stars

Wish I had looked into the company…

Wish I had looked into the company before ordering, I can’t believe if all the people on here complained to PayPal that they are not doing anything about this company, I have lots of emails tracking my parcel across America but as it’s a Hong Kong company that proves it’s a scam, parcel has supposedly been in Edinburgh for a month but it hasn’t arrived with me, company say they can’t cancel or refund as it is in transit, what a carry on, we need to stop buying from these companies and buy things made in UK.

4 August 2021
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost..

Avoid at all cost... They Rob your money give you wrong size and then say they can't do anything as there is no fault... Have emailed to customer service and they refuse to help or pass on to managers... So Its my fault apparently they sent the wrong size 🙄🙄

18 July 2021
Unprompted review
Rated 1 out of 5 stars

2 pair of shorts

2 pair of shorts, size 34/37 , shorts were bad quality and barely held together. But I bought them so ...
When trying to put them on they are WAY too small more like 31/32 . Asked for exchange no go, asked to return no go.
Ripp off Chinese Co. Do NOT buy from them

5 July 2021
Unprompted review
Rated 1 out of 5 stars

FRAUDULENT company.

FRAUDULENT company.
I'm out over $100... they state it was delievered but like so many... I never received. I work at home. SCAM ARTISTS

Do not purchase from them.
No thanks to paypal ... they did NOT back up their promise of refund, even though this company has many fraudulent claims in paypal. Not impressed at all.
I was also under the understanding that the company was from canada... and only now found out it is china!

8 June 2021
Unprompted review
Rated 1 out of 5 stars

SCAM!!

SCAM!!! Never received ANY merchandise! You cannot contact the company & PayPal did not back up their promise to refund my $55 either!

1 June 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusted! Scammers!!!

Absolutely disgusted! Item arrived but was faulty so contacted them to be offered compensation of £2 for an item that was £35.99. Provided photos and videos then they blocked me! Took it to PayPal who got an immediate response from them asking for the item to be returned at my cost. Another £16.20! Then I receive an email rejecting my claim as this fraudulent company said we’d attempted a repair on item which was lies. They now have the money and the item and we have nothing. Tried to contact them - they’ve blocked me!! Total SCAMMERS!!! Avoid like the plague!!!

26 May 2021
Unprompted review
Rated 1 out of 5 stars

I GOT MY MONEY REFUNDED BY PAY PAL

I GOT MY MONEY REFUNDED BY PAY PAL

I'm reposting as it seems people are still getting legitimate claims knocked back by PayPal. Please follow my steps so that you can get your money back too.

Paypal originally rejected my claim as they said the company provided proof of delivery which I knew was actually a false delivery note.
I urge you all to go into the Paypal terms and conditions where there is an email where you can escalate the matter; which is what I did; advising them I reject their finding and want my money refunded.
I provided evidence via a hyperlink that our local carrier (Australia Post) had no record of the tracking number supplied. I also attached copies of email threads I had with the company that advised me they sent the item to the wrong address and had resent it and that when I asked them for the new tracking number, they never supplied it. Effectively there was ZERO EVIDENCE the product had been supplied to me. Which is what I stated in my email to Paypal.
I also attached a link to this Trust Pilot thread as evidence to show the company had a negative 99% rating and that it has used the same fraudulent practices over and over again with people all over the world. I stated that with the overwhelming evidence and Paypals lack of action, they were effectively complicit in helping this company defraud it's clients. I stated that Paypal had a duty of care to clients using their services to protect them from companies like this and that this company has no place having access to Paypal services. I asked how many people had to be defrauded before Paypal did anything.
I got my money within a few days.
I think when you challenge Paypal on their decision and say you don't accept it, they will take another look and when you make statements to them about them being complicit in helping this company defraud it's clients and their lack of duty of care; I think you hit the nail on the head.
Please follow these steps and you should get your money back. Good luck!!

17 May 2021
Unprompted review
Rated 1 out of 5 stars

Do not order anything from this company as you won’t receive it!!!

Do not order anything from this company. I ordered a jacket in October and have never received it. They provided a tracking number which was not delivered to my address. I complained to PayPal who closed the case as they provided a tracking number. I then gave PayPal evidence from Royal Mail stating it was not delivered to my address, still no refund. I have now taken my case to the financial Ombasman who have asked PayPal to refund the money, now PayPal have disagreed with the ombudsman decision. PayPal is a joke, can’t they see how this company operates, so 😡 PayPal you are shocking, the payments we make should be protected from companies like this. I have read so many complaints why are PayPal still allowing them to do payments when they know there robbers? Don’t get it, shame on you PayPal!

6 May 2021
Unprompted review
Rated 1 out of 5 stars

I was also scammed by this company but…

I was also scammed by this company but thankfully Paypal has refunded my money. I had to provide the emails where this company kept giving excuses of why they had no evidence the item was sent. I also provided a link to this review site. It took nearly a month but I was successful.

5 May 2021
Unprompted review
Rated 1 out of 5 stars

I spent $44 for snow fall lights

I spent $44 for snow fall lights. I never received them and PayPal sided with them. The P. O. claimed the package was delivered to another address and that I had to contact the seller. Nothing. I will not be using PayPal anymore. I trusted them to protect me. They did not. I am reading all of these complaints about PayPal. I am so disappointed in them.

7 April 2021
Unprompted review

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