21 Casino Reviews 

131
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

I signed up for 21Casino after seeing a few positive reviews and expected a decent online casino with fair bonuses and a smooth experience. The site looked professional enough, but that first impres... See more

Rated 5 out of 5 stars

Joined this casino and deposited 90 quid over two deposits. Ended up with a 700 quid win so withdrew and noticed there was a document upload box. So I withdrew 11.30pm by bank transfer. Unfortunate... See more

Rated 4 out of 5 stars

Deposited and Made two withdrawals today I was told 12to 24hours to be processed can’t see my withdrawal on pending on my account doesn’t work? so can’t keep track of withdrawals ?but seems okay cas... See more

Rated 1 out of 5 stars

OMG. WHERE TO START …… An absolute pile of horse racing manure They are literally the worst. The ask for ridiculous information and will not look at a common sense approach. Everything was fi... See more

Company details

  1. Casino
  2. Betting Agency
  3. Gambling House
  4. Gambling Service
  5. Online Casino or Bookmaker

Information provided by various external sources

Get a whopping 121% welcome bonus up to �300. Join Now.


Contact info

  • Old Marylebone Road 233-237, NW1 5QT, London, United States

  • 21casino.com

1.9

Poor

TrustScore 2 out of 5

131 reviews

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No history of asking for reviews

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1.9

All reviews

(131)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

casino21 is a very good casino,and…

casino21 is a very good casino,and these people who dont win on the site and then start threatening casino with legal action a gambling commission is ridiculous.Casino games are games of chance it is not the casinos fault if you do not win.It really annoys me when i read reviews like that.

16 February 2022
Unprompted review
Rated 1 out of 5 stars

This Casino failed at identifying me as…

This Casino failed at identifying me as a problem gambler in line with the LCCP objectives at the Gambling Commission. They didn't check my source of wealth either which again is a big no no under the Anti Money Laundering act and is actually a criminal offence by the operator. I lodged a complaint in this regard and they are adamant they have complied with their regulations which they haven't. They didn't even provide a detailed response to back up their claims. I have today advised them that I have instructed my Solicitor to commence legal proceedings against them. I will have my day in Court with these gangstas win or lose I don't care anymore. The public and most importantly politicians need to be made aware on the shady nature of these casino operators. They hide away in foreign countries such as Malta. There needs to be massive reform by the Gambling Commission to stop this continuing. I hope my case will raise more attention to the issue in hand. I will also be going to the newspapers to tell them my story a story which they have already agreed to look into as incidents such as these are becoming more common.

4 January 2022
Unprompted review
Rated 1 out of 5 stars

withdrawal payout time or acceptable

Only been using this site for one week and it has been a very frustrating experience. Forget games, winning or losing. That’s all the same with all sites.

Withdrawals has been the longest wait time compared to all casino sites.

The so called processing time of 12-24 hours, then taking up to 10 days to pay out. Need to constantly chase them to follow up with the process of withdrawal requests before they will action it. It’s no exaggeration. If you don’t chase, they won’t pay out. The ‘pending withdrawals’ on the account page does not work, so you need to keep tabs of all withdrawals incase they don’t process the withdrawal request. When you ask them to look they will ask you with payment hasn’t been processed. Need to be on top of your withdrawals or you’ll get short changed.

13 December 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely dreadful

Absolutely dreadful. I had less than £1 left in my account which was bonus money. I deposited another £50, and won £600 !!
When I tried to withdraw, then said no because I was playing with bonus money.
It was loose change, but I think they look for reasons not to pay.
Crooks and thieves, avoid.

27 November 2021
Unprompted review
Rated 1 out of 5 stars

Go somewhere else

They are purposfully very slow to process withdrawls and make it very difficult. Even documents upload process is very sketchy again with the purpose of delaying your withdrawls. Don't play here if you plan on getting your winnings in a normal timely manner. There are a lot of places with a normal process so go somewhere else.

21 October 2021
Unprompted review
Rated 1 out of 5 stars

WE HAVE A WINNER

I joined 21 casino and played a few games, great selection, was fair to start... but after a couple games....this is officially the WORST casino in the world....played agin..60 quid..lost..cool its a gamble....came on again... 160......did not get a sniff...same game same stake......absolute scum of the earth.....and these word are deserved!! Trust me..if you challenge this review...i will challenge you with gambling commission nevr in my life have i said this...but you ripped me off something awful. DO NOT SIGN UP....CHECK ALL MY OTHER REVIEWS THIS IS BY FAR THE WORSE...DISGRACE TO OUR COUNTRY!!!

20 October 2021
Unprompted review
Rated 1 out of 5 stars

trash company

trash company. I deposited 10 dollars and I got the welcome offer of 121%. so 12.10 bonus. I was able to get the 10 dollar account funds up to 120, where i was then told I had to get it to 0 and use my bonus funds because i am only able to wager through the bonus funds, which is a huge scam. At the very best you're getting a 2 dollar bonus and 10 cents and have to wager atleast 500 dollars, for a fun 500x wagering. support was trash and entitled as well.

you're literally HURT for having luck in a already trash website with bad bonuses and bad reviews for a reason, please stay away.

27 September 2021
Unprompted review
Rated 1 out of 5 stars

Streamer/ casino /scam

So I signed up through a streamers link to the site (rock n rolla) .
I had been playing for around 8 weeks when I receive an email stating I have broken the rules and the risks team is shutting my account down and any accounts I have with there sister sites etc.
So I contacted them via email.
I was told that for one or more reasons my account is shut down.
So I then emailed back saying what you're telling me is wrong I haven't broken any rules and I want an explanation to why you abruptly shut my account down.
Long story short it was because they needed a bank statement. I said are you serious ! Instead of sending my a quick email asking for it , you block me from all your sites and send me an email making me think I've done something badly wrong!
I sent them all the documents they ask for , even though for months I've been depositing and withdrawing larges amounts.
Complete joke.
I sent them it all again and again until I got sick and tired and told them to go f#@k themselves as I cannot deal with companies like this , that treat people with little to zero respect. So guys I love Paul (rock n rolla) but guys if I had won money that day I received the email I wouldn't of got it.
Any site that does that no one should play! I'm sorry Paul But 21 casino is a shame of a site!
Just so you know the ending , I sent the an email asking for my account to be fully shut.
No way I'm spending my money and having the risk of them randomly just taking my winnings lol.
Again I can send anyone the transcripts to prove that 21 casino literally did just shut my account down for no reason .
Stay off the site guys.
And apologies Paul if I've effected your income but you should be calling 21 out mate not supporting them and giving links to all your other viewers mate.

15 September 2021
Unprompted review
Rated 1 out of 5 stars

Froze account while playing

Deposited £2500, betting was inconsistent which confused me and some bets were going through and some were being returned. Found out they froze my account while I was in the middle of playing? Said they needed to do checks but I deposited large amounts before. I currently have £1400 on my account and they have locked it so they are just sitting on my money now. Now seeking legal action.

13 August 2021
Unprompted review
Rated 1 out of 5 stars

Don't deposit money with this site

I would strongly advise people to not deposit with this company.

I have made a withdrawal on the 24th of May and I am still waiting for my money.

I will now escalate this with the gambling commission and then close down my account

17 June 2021
Unprompted review
Rated 1 out of 5 stars

Scammers I deposited £10 had a few…

Scammers I deposited £10 had a few games and didn't really win anything so I had a quick game of three card poker and got my £10 to £12 but when I tried to withdraw they asked for proof of ownership of my card which I had already deposited with anyways I sent them that took them 72 hours and me 3 times messaging the live chat to get my money to withdraw status just too see they changed it to £10 and basically stole £2 lol I know it's nothing much but don't even bother clicking on the site absolutely garbage

15 April 2021
Unprompted review
Rated 5 out of 5 stars

I’ve had good experience with them.

I’ve had good experience with them.. when first deposited £100, won £440 on queen of wands.. which pays out nicely when it is paying out.. think I got withdrawal the next day in bank.. deposited £100 and got upto £1000 on same game.. but that happened this night, so waiting on the withdrawal. Think they have big selection of games and not had any problems

10 April 2021
Unprompted review
Rated 5 out of 5 stars

Iv scrolled through these reviews and I…

Iv scrolled through these reviews and I have to say iv never had a problem I play £20 a week I did win a £100 when I first joined but I did play with it as I wanted to try out the new games. Never had a problem with withdrawal of money, I play for fun I don't have a gambling problem. Gambling is a risk and so times you win and sometimes you loose. I have fun with this site.

29 December 2020
Unprompted review
Rated 1 out of 5 stars

This is a worse ever online casino ever…

This is a worse online casino ever experienced no issue while you deposit and lose money only issue while you go for withdraw it is surprise for me I deposit and withdraw same account and no issue while I deposit while I lose it no problem when I win and I requested withdraw I just requested to keep away from this site even no comments phone service woww

24 December 2020
Unprompted review

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