The reason why I use Richard's company is because it's quick and easy and I make sure I am getting the right level of cover. I'd rather do that than find that I am under covered or don't have the righ... See more
Company replied
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See what reviewers are saying
We'd left it to the last minute to renew our business insurance and found the quoted costs had risen. We contacted 1Stop who quickly got back to us with a quote, costing about half of the previous quo... See more
Company replied
I have dealt with 1Stop Insurance for many years and have always found them to be friendly, helpful and knowledgeable. They will always go the extra mile to assist and find the best offer. I especiall... See more
Company replied
I have insured my vehicle with 1 stop for some years now and find them to be efficient, friendly and competitive in searching for the best deals. Sally Richard and Samantha are all very helpful for... See more
Company replied
Company details
Written by the company
1 Stop Insurance - Meeting and surpassing our clients general insurance needs for over 30 years. We are Independent, fast, friendly and competitive.
Contact info
2 Birdwood Close, CR2 8QG, South Croydon, United Kingdom
- 020 8773 2222
- sales@1stopinsurance.com
- 1stopinsurance.com
4.7
Excellent
829 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always professional and personable…
Always professional and personable giving me the best advice for me not for their business. Been using their services for decades and will continue to do so...
2 December 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for your loyalty over the years and we are confident our move to Adler Fairways will mean we can continue to provide service excellence to you for your general insurance needs.
Always a pleasure to talk to Richard
Always a pleasure to talk to Richard. He is so polite and friendly.
Been with the company for years, always happy.
21 November 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and I'm glad our friendly approach pleases. We always try to treat each client as we would want to be treated.
Proactive and efficient
18 November 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review. We try to deal with general insurance in a first class and efficient manner so as not to waste our clients time, so thanks for recognising that.
Really appreciate the trustworthy…
Really appreciate the trustworthy personal service.
13 November 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks. We are happy to have been of assistance for many years.
I have used this company for years
I have used this company for years. I have used them for travel, motor and property insurance. I have found them to be polite, helpful and efficient and have recommended them to friends who have gone o to use them.
25 October 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the kind review and we are glad that our consistent first class service on all things general insurance has impressed. Many thanks for your loyalty.
Great friendly service I would highly…
Great friendly service I would highly recommend One stop I’ve been dealing with them for years.
18 October 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Thanks for your loyalty on your general insurance. Service is key and we are glad after so many years our ethos of only dealing with clients in the manner we want to be dealt with still delights. Many thanks.
Lots of reminders about the policy…
Lots of reminders about the policy renewal. All details sent immediately by email. I phoned to make the payment and the call was answered straight away. My card details were taken, the policy was renewed and copies emailed to me. A very good service, I cannot fault it.
17 October 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Thanks for the review and recognition of our speedy and efficient manner of dealing with your general insurance renewal. We are all about service. Best wishes.
Fighting my Corner
I have been with 1 Stop, for years now and I have to say that even though they are not the cheapest, they simply have my interests at heart and will & have always fought my corner.
10 October 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the comments and recognition that when dealing with general insurance for our clients we always put their interest first and have done for 40+ years.
IStop Insurance always have the best…
IStop Insurance always have the best interests of the client in the forefront of their work. They listen carefully and understand what is needed and always make clear the benefits and limitations of any proposal.
It is helpful that they offer a personal service and have used them over a number of years because of this.
4 October 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Thanks for the review and your many years of loyalty. We value our clients and that is why, as you say, we put their interests first to ensure they get only the best service, premiums and coverage we can possibly arrange for them. Best wishes.
Experienced, professional and friendly
Experienced, professional and friendly.
2 October 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and loyalty over many years. We are happy you have found our service and expertise up to our usual first class level.
Very happy with our experience
Very happy with our experience, would recommend.
2 October 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Happy to have been of service with keeping your general insurance competitive and easy to deal with. Many thanks for the review.
Responsive and customer focused
I have used 1Stop for several years and found them very friendly, customer-focused, flexible, responsive and meeting my needs. A phone call or email, nothing seems to be too much for them, and they are always there for you. I highly recommend this service.
27 September 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the kind words and it is nice to see out attention to detail and ultra responsive service when providing General Insurance is appreciated. Many thanks for your loyalty.
Impressive service and highly competitive quotes
I have used 1stop for quite a few years now to gain insurance for personal needs as well as two totally different charities, there service has been really impressive and the quotes highly competitive, far better than other brokers I have used.
24 September 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and we really do appreciate the comments. Charity insurance is one of our specialities and we love being able to assist charities and others save money on their insurane whilst getting sound advice to back it up.
Reliable
Reliable, friendly and efficient. My yearly 'Go To' for insurance.
19 September 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Thanks for the vote of confidence in our ability to constantly deliver competitive general insurance in an efficient friendly manner. Appreciated.
Easy to work with.
17 September 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks. We really do work hard ot make every clients general insurance journey as quick and painless as we possibly can.
First class insurance brokers
Excellent customer service, in-depth knowledge of insurance industry and always helpful.
4 September 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review. We have staff training in all areas of general insurance but also in providing customer care excellence and are glad you continue to enjoy the 1st Class service offered.
Thanks for all your help and guidance
It is great to have such supporting staff and many thanks to Richard for all your help and guidance both in the past and going forward.
23 August 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Happy to have been able to assist you over the years and long may it continue. We value our clients and want to thank you for your loyalty.
Pleasant, helpful and knowledgeable
This is a small company, which gives a personal service. The staff is always pleasant, helpful and knowledgeable.
30 August 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Thanks for the review and recognition of our efforts to ensure every client gets the best possible cover at a competitive price.
Personal Service Second to None
As always, a super-smooth and personal service that made sure we have the right product for our church. They searched all available insurers and saved us £300
9 September 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Thanks for the review and I'm glad we were able to save you so much without sacrificing quality. we are all about getting the very best we can for our clients from quality insurers.
A 1st Class Service
Richard was very helpful and patient, explaining and providing guidance on the insurance, including providing several quotes
23 August 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Happy to have been of help with your insurance requirements. We try to give our clients options to ensure they have the cover they want at a competitive price.
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