Had a phone call with them before decided whether to go with them or not and they were helpful and polite. Certainly much cheaper than my existing provider by a considerable amount. The signing up pro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All the support I needed to renew my policy. And the cost for the coming year was only slightly higher than last year. Only improvement I would suggest is to be given the option of a paper copy of my... See more
Company replied
I am 83 and find not having paper copy of my policy not what I want. But the operators made things much easier for me thank you,Martin Turner
Company replied
It’s still the cheapest option available, but when they offered a continuation, they offered worse terms than when I applied again using a new email address.
Company replied
Company details
Written by the company
Get a car insurance quote from 1st CENTRAL and you won’t be disappointed. As experts in UK motor insurance, 1st CENTRAL provides cheap car insurance for new drivers and experienced drivers, along with a high standard of customer service. Our friendly support teams are on hand to help you with your car insurance quote. We can customize your affordable car insurance policy with optional extras including Legal Cover, Personal Accident Cover, Hire Car, Excess Protect and RAC Breakdown Cover.
Who We Are
Written by the company
- We offer Defaqto 5-Star rated car insurance
- Our car insurance provides quality cover and includes a comprehensive range of features and benefits including a courtesy car, £1500 of key cover and 90 days driving in Europe, as standard
- We’re competitive on price
- We’ve got some very smart people in our pricing team (and some clever technology) monitoring the market to make sure we’re always giving the best price possible. We’re pretty hot on fraud too, which helps us keep our premiums lower.
- We’re not all talk
- If you make a claim, we’ll look after you. You'll be assigned a Personal Claims Advisor, enjoy free collection and delivery of your vehicle, a 5 year warranty on all repairs, mobile repairs and estimates where possible, and like for like vehicle replacement.
- We’re nice people
- All of this is backed up by support from our friendly call centre. Our call centre is open at sensible times including weekends and our claims line is open 24/7, 365 days a year.
Contact info
Perrymount road, RH16 3SY, Haywards Heath, United Kingdom
- 1stcentralinsurance.com
4.4
Excellent
189K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you found everything easy to navigate and experienced no problems. We truly appreciate your positive feedback.
Emily
Initial glitch with website which was…
Initial glitch with website which was sorted very promptly
13 July 2026
Reply from 1st Central Insurance
Hi
We're glad we could promptly resolve the website issue for you. We appreciate your understanding.
Emily
I’ve already explained what the problem…
I’ve already explained what the problem was
13 July 2026
Unprompted review
Reply from 1st Central Insurance
Hi
We appreciate you taking the time to provide us with your feedback. We are reviewing your comments to understand the situation better.
Emily
Easy to navigate
13 July 2026
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and cover to our customers 😊.
Emily
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you are happy with our pricing. Thank you for your positive feedback and for choosing our service.
Emily
Decent prices
10 July 2026
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and cover to our customers 😊.
Emily
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and cover to our customers 😊.
Emily
Reply from 1st Central Insurance
Hi
We're delighted to hear that your initial interactions with us were very positive. Thank you for sharing your excellent feedback.
Emily
Reply from 1st Central Insurance
Hi
We are so glad to hear that your experience has been smooth and seamless so far. Thank you for your positive feedback!
Emily
I renewed with 1st Central
Everything was smoothly done. any changes I needed to do went through without fuss. What more could I ask?
13 July 2026
Reply from 1st Central Insurance
Hi
We're so pleased to hear that everything was smoothly done and that any changes you needed were handled without any fuss. Thank you for your wonderful feedback!
Emily
That great to compare with other…
That great to compare with other insurance I have had before and very easy to access thanks.
13 July 2026
Reply from 1st Central Insurance
Hi
We're so glad to hear you found our insurance easy to access and compare favourably with others! Your positive feedback truly means a lot to us.
Emily
Reply from 1st Central Insurance
Hi
We truly appreciate your wonderful five-star review! We are so glad you found the process of getting car insurance quick and simple. Thank you for your kind words.
Emily
Did it on line needed to clarify…
Did it on line needed to clarify something rang up and the advisor helped. Great price so l am delighted
13 July 2026
Reply from 1st Central Insurance
Hi
We're so pleased to hear that our advisor was able to help clarify things for you and that you're delighted with the great price. Thank you for your feedback!
Emily
Reply from 1st Central Insurance
Hi
We appreciate your five-star review! We're so pleased you found our service simple, straightforward, and easy to use, and that it saved you time.
Emily
Easy and quick to fill in no hidden…
Easy and quick to fill in no hidden fees at an already great price. £200 cheaper than my previous insurer👍
13 July 2026
Reply from 1st Central Insurance
Hi
We're so pleased you found the process easy and quick, with no hidden fees, and that we could offer you such a great price compared to your previous insurer. Thank you for your positive feedback!
Emily
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you found our company to be operating efficiently. We truly appreciate your positive feedback and your five-star review!
Emily
Always on my side
Always on my side! Quick & professional help as normal=standard! Kings Regards! Thank you very much for your business! DK.
18 June 2026
Unprompted review
Reply from 1st Central Insurance
Hi
We're so glad to hear that you consistently receive quick and professional help from us. Thank you for your kind words and for choosing us!
Emily
Absolutely brilliant service I would…
Absolutely brilliant service I would not use any other insurance company I have been with first central a few years now and I can assure anyone they will not get better service
12 July 2026
Unprompted review
Reply from 1st Central Insurance
Hi
We're so happy to hear about your positive experience with us over the past few years! We truly appreciate your loyalty and kind words.
Emily
Swift and easy transfer of car…
Swift and easy transfer of car insurance with policy updated instantly competitive price
12 July 2026
Unprompted review
Reply from 1st Central Insurance
Hi
We're so pleased you found the transfer of your car insurance swift and easy, and that your policy was updated instantly at a competitive price. Thank you for your feedback!
Emily
Reply from 1st Central Insurance
Hi
We're happy to hear that you found a good selection of deals at different price points. We aim to offer a variety to suit everyone.
Emily
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.