1Rebel - Euston Reviews 7

TrustScore 4 out of 5

3.9

Lancing Street, NW1 1AD London, GB


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Rated 5 out of 5 stars

Love the gym! Great experience with the reshape and reformer classes. I was visiting London for a few days and this was the perfect way for me to stay fit. I would definitely go back next time I’m the... See more

Company replied

Rated 1 out of 5 stars

Terrible experience all round I used to like the classes but front office is staff has always been really unhelpful through their branches and they have an extremely strict policie... See more

Company replied

Rated 5 out of 5 stars

What started as a couple of classes with friends in central with friends because we all go to different gyms / live in different locations has now, 26 classes later made me cancel my gym members... See more

Company replied

Rated 5 out of 5 stars

Really great venue, facilities and location. Very modern and amazing reformer classes! I attended Olivia and Megan’s classes as a beginner and loved them. Challenging but worth it and easy to follow !... See more

Company replied


Company details

  1. Gym
  2. Fitness class

Written by the company

1Rebel is the ultimate group fitness destination. Our collection of carefully curated classes across 13 studios are designed to get you fit, strong, and feeling good. This is fitness as it should be - fun and completely judgement-free. The best workouts. The best trainers. The best facilities. The best recovery. The best in class in every class. Choose from Reshape, where the treadmill and weights come together for a full body workout like no other. Reformer, pilates but not as you know it, with big beats and big moves. Ride, the ultimate spinning party on the bike. Rumble, a boxing and strength combination, and Reset, one of London's leading sauna and cold plunge studios. The perfect compliment to our workout to level up your recovery.


Contact info

3.9

Great

TrustScore 4 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Love the gym

Love the gym! Great experience with the reshape and reformer classes. I was visiting London for a few days and this was the perfect way for me to stay fit. I would definitely go back next time I’m there.

7 March 2026
1Rebel - Euston logo

Reply from 1Rebel - Euston

Thank you for coming to visit us on your travels, we can't wait to welcome you back when you're next in London.

Rated 5 out of 5 stars

I love 1Rebel!

I love 1Rebel, it's my favourite boutique gym in London. Reshape is my favourite concept, classes are vibrant and full of energy.

11 December 2025
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Reply from 1Rebel - Euston

Thank you for leaving us a great review - we look forward to welcoming you back for an epic Reshape session again soon.

Rated 1 out of 5 stars

Terrible experience all round

Terrible experience all round

I used to like the classes but front office is staff has always been really unhelpful through their branches and they have an extremely strict policies and no regard whatsoever for customer service.

Life sometimes happens but apparently not for 1Rebel. I sustained a serious hiking incident over Christmas and couldn't walk for a while let alone go to the gym so I missed out on lots of pre-purchased passes as all naturally expire.

I had passes at Psycle who kindly were able to offer an extension but 1Rebel has intense policies and requests doctors proof - which I would understand for a membership but not for a few weeks postponment of some gym passes you've already paid for. At the very least it's just keeping a customer happy who you would hope would be purchasing passes again in the future.

Classes are ok but nothing special and really depends on the instructor. I've done a wide variety of Reformer classes particularly at their Euston brnach and some of the earlier ones have been good (that instructor is no longer on their list for some reason) but the others are very basic or focus on just one group of muscles or too much on the props. For the fee I'd expect something better and I've done classes for even £20 at private studios which have been much better.

Similar issues at the Chelea branch where I wasn't let use some passes for a guest (as I didn't have time to do all 4 classes by myself). They said that particualr pass was for my sole use only although other passes are not normally - so you have to be aware of very strict T&Cs between branches.

Similar experience with others where at the Holborn branch I arrived 5 minutes earlier for a class (which I have done before at other gyms) but they told me I couldn't get in as I needed to due their famous inductions. Their inductions are extremely basic by the way for 20 seconds and if you've been to any gym before I can assure you, you can handle it.

It is a shame as I have been using them for a number of years but a gym experience needs to be relaxing and fun whereas 1Rebel policies and rudeness of front office staff has really made it a hugely negative experience. Lots of my friends have had similar experiences (not be able to attend a class due to illness - and you actually get charged if you don't go). They state it's because they don't want empty spaces but I don't understand why policies need to be so strict when the class has already been paid for.

I know they are trying to be cool or whatever (not sure why being so strict helps them) but I would highly recommend staying back from this gym. There are better and cheaper gyms on the market!

27 January 2026
Unprompted review
1Rebel - Euston logo

Reply from 1Rebel - Euston

Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear about your experience and that it’s left you feeling this frustrated.

First and foremost, we’re really sorry to hear about your hiking injury and hope you’re now on the mend. We completely understand how disappointing it must have been to miss out on sessions you’d already paid for, especially in circumstances that were out of your control. While we do have set policies around pass expiry, extensions and medical exceptions, it’s clear from your feedback that this didn’t feel supportive or proportionate in your situation, and that’s something we take seriously.

We’re also disappointed to hear your experiences with our front-of-house teams felt unhelpful or inflexible. That’s not the standard we aim for, and we’ll be sharing this feedback with the relevant club managers to ensure it’s addressed. Our induction and late-entry policies are in place for safety and to minimise disruption, but we recognise that how these policies are communicated is just as important as the policies themselves.

On the class experience itself, we appreciate your honest view. Our training teams work hard to maintain consistency across instructors and concepts, but we know that preferences vary and that not every session will land the same way for everyone. Your comments around Reformer programming and instructor changes have been noted and will be passed on internally.

We’re genuinely sorry that this has overshadowed what was once a positive relationship with 1Rebel. While we stand by having clear policies to ensure fairness and safety for all customers, your feedback highlights where our approach can feel too rigid, and that’s something we continue to review.

If you’d be open to it, we’d really appreciate the chance to look into your account in more detail and see if there’s anything we can do to help bring some closure to this and extend the your package for future use. You can reach us directly via your local club and we'd be happy to support.

Rated 5 out of 5 stars

Great teachers

Great teachers, great studio and facilities

4 December 2025
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Reply from 1Rebel - Euston

Thank you for taking the time to leave us a review - we hope you see you in club again soon.

Rated 5 out of 5 stars

Great gyms, great trainers & staff and good value for money IMO.

What started as a couple of classes with friends in central with friends because we all go to different gyms / live in different locations has now, 26 classes later made me cancel my gym membership and plan on a membership at 1R.

The venues are all great, having been to about 5, but the Euston club is my ‘local’. All the staff and trainers everywhere I’ve been extremely friendly and challenging in all the right was (the trainers). Big shout out to trainers Joey, Tarryn and Ben & to Matt in reception.

Having done Rumble, Reshape and Ride classes - each of these has burned more calories per class than any of my comparable gym sessions. Having tried Barry’s before too, the equipment is better and there isn’t a constant red light glow that inevitably ends up giving me a migraine.

As mentioned, once I’m out of contract with my current gym I’ll be setting up a membership to up my classes - but also a big shout out to them for offering the for-peak Blue Light discounts - very much appreciated :)

20 October 2025
Unprompted review
1Rebel - Euston logo

Reply from 1Rebel - Euston

Thank you for the great review, we're so glad to hear you're enjoying our new Euston club. We hope to see you in-club soon.

Rated 5 out of 5 stars

Really great venue, location and classes

Really great venue, facilities and location. Very modern and amazing reformer classes! I attended Olivia and Megan’s classes as a beginner and loved them. Challenging but worth it and easy to follow !

1 September 2025
1Rebel - Euston logo

Reply from 1Rebel - Euston

Thanks for the great review - we hope to see you in the studio again soon.

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