1pbroadband Reviews 

Prompt service and answered quick and solved by good speaking people that you can understand not multiple questions that send you round and round in pointless circles ie automated services many thanks Les.

Improve the customer service response.

It took a couple of weeks to get the internet connection working, phoned repeatedly until a competent operative solved the problem.

Not had a phone line since beginning of contract.
CS repeatedly did a line check - no problem found.
Could have told them that since internet connection perfect. Gave up speaking to them.

No robot call and answer pretty quickly. And their also very helpful too.
I shall stay with them for my broadband.

I have been a customer for years and I kept getting messages about thanks for joining. Then every month, they weren't able to process my Direct Debit for no reason. When I emailed them to cancel my service, they claimed not to have gotten the email. Their pay-as-you-go mobile service is great, but there are clearly admin problems with the broadband.

It's been a while since I moved from Talk Talk and it was the best move ever. My service from 1pbroadband has ben consitently excellent, without interruption and at a great price. Long may it continue.

Very bad internet service. Cutting off many times. Download speed is not as promised.
Contacted many times but not solved yet.

I have been with 1p Broadband for over a year and cannot fault them. Reliable connection, router would be better mps if BT would supply fibre to the house in our area. Cost is a fair price, I used to be with fibre optic cable, but the connection was too often failing, and I was paying £63 a month for 100mps, now I have a 38mps service that's reliable, for streaming, gaming, browsing the internet, and 40% cheaper.

1p Broadband was cheaper than my previous supplier and also promised a faster Fibre service, so the best of both worlds. The predicted download speed speed was up to 40Mb/s -but at my location, -rather distant from the BT cabinet, I only get 20Mb/s. This is a BT limitation so not 1p Broadbands fault.
The supplied Technicolor Router works well and gives good Wi-Fi coverage around the house

Excellent service. Good web site. And they answer the phone !!!

Been with 1p for almost a year now. Is it fast? Not really but, it’s fast enough to stream and browse the internet and download the occasional game. I love the service and highly recommend it for anyone who just needs basic broadband. They have super fast services too, but I really don’t need it. Competitively priced.

I have complained about the loss of signal on numerous occasions.
I even asked for a discount after having nothing for a period of either 16 or 17 days, I received nothing, but they always take there monies every month.
I have now after my latest complaint spoke to someone whom knows what he is doing unlike all the others who decided it was a line fault, he decided to send me a new router and it now appears to be working perfectly.

no problem broadband,very good customer service with any problem

Broadband is OK, not as good as I hoped but OK. Customer service and communications from them is poor, as it seems from so many companies now a days. Once they have your money they take the phone of the hook.

Not getting broadband in all areas. I can’t get any signal in my office anymore. Otherwise, it is reasonably priced, but waiting to contract to end so I can change to another provider

Started of really well but past few months WiFi keeps dropping out please fix.

Good reliable service the whole family enjoy

The product you provide is very good I have no complaints with very reliable , I have concerns when trying to contact somebody this can be challenging at times to get hold of the correct department

Had it now for 2 months, it was easy to set up and has worked great from the start.

All works well. Transferred from excruciatingly expensive virgin contract. Although the Virgin was a blistering 100 MPs, there doesn't seem to any marked deterioration with Penny - Zoom and Netflix still work fine. Knowing that at least we can keep this contract for beyond 18 months without hassle of either a huge increase or having to negotiate a lower rate is great too. We've only had it running for 10 days or so but so far, so good.