123-Transporter | Österreich Reviews 

I booked on December 27th and paid a €500 deposit. I had to wait 28 days before I could file a claim, then another 28 days—still nothing happened. There’s no way to reach them, only an AI chat assistant, and they charge you €3.80 per minute for calls! Worst scam ever—do not book with them!

They are doing financial business with our Deposits. The Rental of Sprinter is the way to get our moneys. Just stay away from this rip-off company. Damn !!!

If there was a 0 star, that would be my rating.
I booked a van with them, cancelled it since I couldn't use it and I had my cancellation insurance.
It's been 28 days and I haven't got my INSULTING high deposit of €1000 back, even though I didn't use the service.
I received an email saying that I would get my deposit in the next few days - this was 20 days ago.
I've sent emails threatening to report them, and after so many, I got a reply forwarding me to the FAQ.
I also called several times, no call back.
I will do whatever is necessary to get my money back, but this is a terrible experience. €1000 for something I didn't use, what on earth?
PLEASE STAY AWAY FROM THIS COMPANY.

Positive : you can do whole process online.
Negatives : you have to take photo before and after the rental. It is typically parked by a fence or by other car so you can't take photos from all sides as required
You basically borrow them 500-1000 EUR Kaution for minimally 2 months! And you are responsible for claiming it back. I have never seen such thing. If I knew it I would not use their services.

My experience went bad because I had already added the card for payment and I was just exploring the booking when I accidentally tapped on the pay option for deposit waiver fee. I immediately called helpline explaining them the situation. It was a direct response, “we cannot do anything”. I understand that booking cancellation cannot be facilitated but I was just asking to reverse the deposit waiver option so I can explore the option of making a deposit because I am pretty confident I will not damage anything as I barely had to pick up the stuff from a place 10 minutes by walk from my place and bring back the van.

Anyways, generally, in my opinion the services are manipulative. Initially it says that you have to pay only 40 euros per 6 hours or something like that but it doesn’t say that you will be required to pay a deposit waiver fee which is 79 euros or you will be required to pay a deposit. I think this should be highlighted when marketing the cheap prices.

Sorry - English only. I use the English language option of the software too.

All good in general- some improvements could be made on the customer acquisition ie sign-up.
I have to admit that I've been living in Asia for 30 years and simple software glitches or design flaws do almost not exist here!
Likely, because many more users are on platforms and happily provide feedback.

Only shortcoming is the logics on taking photos when getting but especially ially when returning the car!
If another Transporter is parked next to it, there is simply NO way to take a photo from that angle that fits into your frames!
I returned the van at 10pm and parked it next to another 124 Transporter.
I tried to take that 1 photo for probably 30 minutes with the battery depleting and at -7C!!!
I could not move the car any longer since lo kid already.
Please look into that process!

Rest is very good!
Please think that process through.

I strongly advise everyone to avoid using 123-Transporter. My experience has been incredibly frustrating and disappointing.

I rented a van from them, paid a 1,000 EUR deposit on January 3, 2025, and followed their procedure to request a refund on February 2, 2025, as instructed. They claim to process refunds within a certain timeframe, but it’s been well beyond that, and I still haven’t received my money back.

Their customer service is absolutely useless. They only respond with generic excuses about high transaction volumes and refuse to provide clear answers or a timeline for when the refund will actually be processed. It feels like they are just trying to wear customers down until they give up.

This company has shown itself to be untrustworthy and unprofessional. Save yourself the stress and avoid dealing with these people.

Unclear rent condition. You will get informed about a deposit, just after paying the booking fee. 1000 euro deposit that you can ask to have back after 28 days!!!
The transporer had some damage and the company was not informed about. Luckily 8 booked with full kasco! When you bring it back there is not a reserved parking slot but you have to go up and down searching for one. Never again!!

Still haven't received the deposit of 1000€ back after more than 2 months!
Pathetic service!
Firstly, you can only request the deposit back after a month, they don't do it automatically. And then there's no response of getting the deposit back.

Stay away from this company!!

Same story as everyone else except I rented a van with this company twice and it was seamless. Payed the rental fee, opened van, did what I needed to do and refilled the van with fuel, perfect! Or so I thought. On my third time renting the van I was only made aware of the deposit AFTER I paid the rental fee so I had no choice. €500 paid and waited 32 days (supposed to be 28 but I forgot) then requested my deposit which was already a long enough time. I was then told “it is with our payment provider” and would take 28 days. 71 days now since I have paid this deposit and no way of contacting a human to discuss this process. I have opened a dispute with MY “payment provider” since they always use this excuse I will use the same technique.
Then today they have tried to charge me €9.70 for absolutely no reason I will be blocking future payments with this company and also I will be making a formal complaint to the Austrian Ombudsman.
It’s quite clear they are not making any effort to give my deposit back in a hurry and more than likely using the money to invest and make money off MY money.
A’’holes is the best word to describe them.
The van I rented for the 3rd time was completely destroyed on the outside so I had to make sure to take a photo of everything because I got a bad feeling when they hid the deposit from me. I guess I was right. Thankfully I have an email stating they are happy with the condition of the van which I drove with no incident so I know I didn’t cause any damage. Avoid at all costs there is other companies you can use to rent a van with.
I recently rented a car on two separate occasions which I had to pay a €250 deposit for and my deposit was refunded within 48 hours on both occasions.
Outrageous!

BEARBEITEN* Ich habe dies bei meinem Zahlungsanbieter angefochten und 123 hat die Dreistigkeit, die Rückbuchung anzufechten! Es wird besser!

The deposit policy is a joke. You have to request it on the homepage, on the app it is not possible. than you can only do it after 28 days of rental and they have than 28 days to return it. This is so far from customer oriented. I booked in Jannuary and its mid of Marc now and I am still waiting for my money. I will never rent with them again.

It’s unbelievable how horrible their customer service is. Not only the lady who works in customer service doesn’t know about cars, but she is unable to find a solution or make a deduction without calling her boss which takes 20 minutes every time! We are thrown in the streets freezing waiting for her to make an easy desicion.

They gave us the ban without antifreeze. We offer to buy one, they don’t allow it to us. They make us wait an hour freezing in the street for the mechanic to come and say that we need antifreeze that he doesn’t have. The lady still doesn’t make any decision… I mean, what a 💩

And they do not compensate for anything!

Very high deposit (€1000). The deposit is not automatically refunded, which surprises me, and I wonder if it's even legal. You have to wait 28 days after renting the van before you can even request a refund. Then I was assured that I would get the money back after another 28 days. This has still not happened, two full months after renting the van, even though I requested the refund at the earliest possible time.

To be honest, it really feels like they're hoping that some of their customers will never claim their €1000 deposit back. And you can't request the refund directly after the rental, but only 28 days later. It feels like they're hoping it will be forgotten. Or they are just speculating with your money.

The vans are functional.

Edit: I still haven't received the deposit back. I've been waiting for over 70 days for my €1000.

I wouldn’t rent from this company again. They are making money on your over 500 euro deposit they will not return to your bank account for weeks. Not mentioning that to see your money you have to make a request. Never again!!!!

Good:
1, easy renting process online like any other car sharing system.
2, unlimited kilometers
3, possibilty to book 6hours slot,

Bad:
1, they don't inform you about 500€ deposit until you book the vehicle which you can't cancel unless you have paid the extra cancellation fees while booking.
Also, this 500€ deposit will only be refunded after 28 days.... Who wants to wait for that long? Even the owner himself won't be willing to land his money for that long.
If you don't want to give deposit, you need to pay a fixed amount.

I booked a car in the middle of december 2024 and didn't get back the deposit until now, february 2025. There was definitely no dammage at the car. You have no chance to talk with someone. It is all online, that means with KI support. My advice: Pay more rent and look for a good service.

Totally Fraud. They don't tell you from beginning that there are other packages to take and the deposit will be 500€ what they want to give you back in 28 days. The support is a robot. And there is only money back if you took the 79€ storno-packge what is wax more than the fee. After complaining, they wrote me they want to give me a coupon for next time. There will be no next time. Don't book here, they are criminals

0 stars. Horror! The rental process and the trucks are good, but they don't want to return the deposit. The 2*28 days is a lot to begin with, but after the 56th day the refund is not made. Chat is AI only, phone is premium rate only, emails are answered after several days with template text that the problem is due to the finance provider. I have to keep emailing, threatening to go to the police and so they pay back after 70-80 days. They try to play you not to request the deposit back.

I had a bit of uncertainty around the deposit as it was not refunded. You must request the refund of your deposit and they do not send back automatically. 1000 euros!!! I am in contact now and hopefully the refund will be returned. I will update.

Previous user of the van did not fill up the fuel. 123 messaged me to fill it up immediately but i didn’t read it until later. So i filled it and sent a picture as requested but they will not send me the money as i didn’t fill it up immediately! Also, it takes 2 months for the company to return my deposit. After 28 days you are allowed to request the refund and it takes another 28 days.. disgusting customer service.

The van was used in Austria NOT Germany!