10bet UK Reviews 

2,036
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 569 reviews, reviewers had a great experience with this company. Customers frequently praise the website for its ease of use, intuitive navigation, and overall enjoyable user experience. Many highlight the customer service as top-notch, with agents described as polite, friendly, and efficient in resolving queries. People consistently appreciate the quick and instant deposits and withdrawals, alongside excellent offers and free bets. However, some customers noted difficulties with promotions, finding free bet requirements high or not always credited as expected. A few people also felt the website could have bugs or be challenging for placing bets. Additionally, some reviewers experienced unhelpful customer service responses or issues with account verification and delayed payouts after winning.

What people talk about most

Website

People report positive experiences with the website, often praising its ease of use and navigation, with many... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Payment

Consumers generally report positive experiences with payment, highlighting speedy and quick payouts, with... See more

User experience

Reviewers highlight positive aspects of user experience, praising the easy betting, quick withdrawals, and... See more

Service

Customers had positive experiences with service, often highlighting great customer service, fast payments,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

More pros than cons. Cons first, needs to add super sub and best odds guaranteed on horses and greyhounds, cash out offers are fair however only selected markets let you cash out which is frustrating.... See more

Rated 5 out of 5 stars

Always love the opportunity to earn a few bet and potentially reduce loses from time to time. Also 10bet is always very clear with offers. Easy to see how much needs to be bet and any conditions. Ve... See more

Rated 5 out of 5 stars

Never had a problem with 10bet.. Sports and Casino... Payed out in minutes.... And If Sometimes you think you may not be getting bonuses you expect Go on chat.... Absolutely Fantastic.. If T... See more

Rated 5 out of 5 stars

I have been using 10 bet for my wagering activities for a while now. No problems, speedy pay outs though I don't have many of those unfortunately. I am happy and satisfied with their service.


Company details

  1. Online Casino or Bookmaker
  2. Betting Agency
  3. Bookmaker
  4. Casino
  5. Gambling Service
  6. Online Sports Betting Vendor

Written by the company

With 20+ years of experience and a constant drive for excellence, we deliver a 10/10 betting experience built on trust, quality and innovation. Play more than 2,000 casino games from the world's top studios, and enjoy great promotions and fast payouts. Into sport betting? Enjoy excellent odds and loads of markets on a variety of sports. Need a hand? Our support team is quick, helpful and focused on sorting things out. 10bet. For the bettor.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(2,036)

525 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Offers that can't be offered

10bet is definitely not the best site available with many bugs however, but it does offer live video and a good selection of sports markets. For casino players it is fine too and it was easy for me to opt out of games. The promotions on paper look great, quite strict rules which you need to be aware of for the ongoing bet 75 get 10 free offer which you can qualify for 10 times a month. This applies only to selections that are evs or greater and to your first bet only - i believe it is first bet struck as opposed to settled but it doesn't really make that clear enough in the rules.

Sometimes it can feel like you have staked many hundreds of pounds before you actually get the free bet and often I have contacted them to get it which is a pain.

The issue I have with them is what they describe as connected promotions.

This week is Royal Ascot

Offer is money back as free bet if your horse finishes 2nd first bet only max £10 in one designated race, a common promotion offered by many bookmakers.

I struck my bet , More Thunder - it was 2nd I did not get my free bet.

10bet told me I cant combine promotions so it doesn't count.

Now as 10bet offer this rolling promotion for bet 75 get 10 which I Can't pick and choose from then it means for anyone who has not used up their quota of 10 x 10 free bets this month already that thid promotion will not work for them at all.

I explained this to them but they stand by their terms.

This is what most players and auditors would describe as misleading.

If I place a 2nd bet on the race after the one that qualifies for the bet 75 get 10 then that won't count as it is first bet only.

Pointless offering this type of promotion to the majority of customers.

Payments are fast so I don't want to leave them but when there is a promotion which is offered but cannot be honoured for the majority of customers then it makes this losing customer lose loyalty to the brand, it feels like a fraud and obviously I now ignore those incidental offers.

16 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look