Signed up for the 3Gig fiber
Signed up for the 3Gig fiber, they sent a technician to install it that was an absolute idiot. He assured me that the ethernet cable was connected to the GFiber system but he lied. Also, I do telemedicine and he completely disconnected my entire setup for no reason at all: monitor desktop, all of it. Had a difficult time getting everything reconnected the next time I was scheduled for my shift. Even worse, he did NOT reconnect my ethernet cable like he said he did, so all I can get is 300mbps instead of 3gbps. The 1gbps I had previously was MUCH faster, like 998mbps! So I called GFiber to have them come fix it, but they refused to send someone out. The technician offered to walk me through getting the cords straightened out, but the guy (subcontractor of course) put the router on the floor where I can't reach it although he claimed he had put where I asked. Since I'm disabled and can't get down on the floor to manage fixing the installer's negligent installation, he tried to get a supervisor on the line but one never did get on. Therefore I am filing a report with the FTC and ADA as GFiber clearly is discriminating against disabled people and even elders, in my case. Disgusting customer service and tech support is worthless.
Reply from Google Fiber
Hey there, I'm sorry to hear about your experience with our technician team. I would like to collect more information about your experience so we can try and make this right and get the feedback into the right hands. Please reach out to gfibercs@google.com with your name and address and reference this review and I will have one of our escalation specialists handle this immediately. Thank you!