worst experience
I made a reservation with Muppy that I tried to cancel just a few days after the allowed deadline, due to a family problem. There were still many months until my trip, and they said they couldn't refund me immediately, but that they would make the apartment available and that, if someone else booked it, they would return the amount I had advanced. However, they made the reservation with another person, as I was able to verify both on the website and by calling them pretending to be someone else, and they never returned my money.
There was exploitation and inhumanity on the part of those responsible for this platform, so I will never use it again and I will never recommend them to anyone. An experience not to be repeated.
I'm only not giving zero stars because that option is not allowed.