Poor Customer Care
We have been with Blythwood Vets for over 4 years. The recent interactions and experience with them has been very disappointing. Specifically, the reception staff in both Hatch End (don't know her name) and Bushey (Lisa) practices have been impatient, disrespectful and rude.
We called the Vets when we noticed a big swelling in my dog's neck on a Monday. We were booked in to see the Vets after 5 days. We arrived at the practice in which I requested the appointment, only to be told that the appointment was made in a different location. When I telephoned the other practice to see if we can re-arrange for the same day as I will not be able to reach on time, we were told there is no appointments for today.
Lisa (Bushey practice) was very unhelpful and slammed the phone when I was still in the middle of the conversation. This is very unprofessional and unempathetic.
We care about our pets and it is only natural to be anxious and emotional that even after waiting for 5 days, our dog couldn't been seen that day. The way I was spoken to and finally to disconnect the call while I was still speaking was very disrespectful to anyone. Not to mention the fact that we have been paying subscription for over 4 year.
In the recent months, the practice service and customer experience has been very disappointing and poor. Many of our friends mentioned similar experiences and have left Blythwood to join other local independent practices. Now, we have done the same and strongly encourage other readers of the review to reconsider as well.