Adolf Tarh Agbortarh

Germany

Reviews

Review of Postbank

Rated 1 out of 5 stars

Hey I have a problem going on with my …

Hey I have a problem going on with my postbank account now and can’t have access to my funds in my account with them and they sent me a mail saying they have to close my account on the 15th of January 2025 and presently I am not in Germany 🇩🇪 as I’m on vacation in Cameroon 🇨🇲 and will only return to Germany on the 11 of February 2025 and I really need the funds now to pay my bills in Cameroon 🇨🇲 here also I have sent them my C24 account to transfer my funds there since they will be closing my account soon and I can’t have access to my account as we speak
Please will be so happy if this problem is solved immediately thanks 🙏

25 December 2024
Unprompted review

Review of Wirex

Rated 1 out of 5 stars

Hello I am having a very bad time now…

Hello I am having a very bad time now with the Wirex service for about 3 weeks now my account can’t receive or sent money as well my cards are blocked and when I contact them they will keep sending me same automatic messages saying the same thing I feel so frustrated and just want them to give my money back now and close my account if possible I am tired of the stress already and this is not the first time when I try to send crypto USDT I always face this 🤦‍♂️🤦‍♂️🤦‍♂️

18 June 2024
Unprompted review

Reply from Wirex

Hello Adolf,

Thank you for taking the time to leave us a review. We sincerely apologize for any inconvenience caused.

As a regulated company, we have to follow specific procedures in order to maintain the highest financial standards and quality. Unfortunately, sometimes we are forced to temporarily suspend users' accounts to perform necessary reviews.

We perfectly understand how frustrating it can be to have an account blocked, so we do our best to complete the reviews as fast as possible. However, sometimes this process can take longer than we wish. We recommend reading this article if you’d like to get a better understanding: https://wirexapp.com/blog/post/understanding-account-blocking-in-aml-context-key-factors-and-solutions-0885. The reasons for potential account suspension are also outlined in our Terms and Conditions; you can refer to Paragraph 18 for more information: https://wirexapp.com/eea/en/legal/terms-and-conditions.

As soon as there's an update, we will promptly inform you via email.

Best regards,
Your Wirex Team