Kimberly Hanneman

Snelle service. Producten van hoge kwaliteit.

A 5 star all of the employees that assisted us with our total loss claim. Thank you.

A 5 star to the company for the quality auto insurance product. We renewed with our new auto.

A 2 star for the claims website. The lack of website engagement after member login on the status of our claim is a disservice. The user experience for the claims web pages has a big opportunity as we found the claims area on the website to be useless.

In April 2024, we returned our Sunny Cars rental a day ahead of the contracted return, more than 24 hours early of the contracted time. The third party car company nicely documented the early return so we could request a refund from Sunny Cars’ online system. Same day of the early return, we filed online for a refund. Over the four months, two emails from customer service basically indicates no one is reading their online customer system with drop down menus and attached documentation. It appears that Sunny Cars is a not a customer centric operation. If a car rental company can’t interact with customers on the easy basics — like early returns refund — there’s no way we can trust that they will interact if something unfortunate happens. We wanted to support this Dutch company to be a long-term customer. By not acting on a small (approximately €50) refund from Sunny Cars, the company lost three customers from this house — who spend €5000 or more per year on car rental.

Tale of two cold seasons with the Tado Thermostat and the Tado bridge. In 2022 it was all compliments for Tado's installation and service support. Hero thermostat with the app to help manage gas energy use. Tado customer support is at zero at the start of the 2023 cold season in troubleshooting the pairing of the Tado Bridge to the Tado Thermostat. The steps: First, tried suggestions from people who were having issues with pairing and bridge connection. Second, refreshed batteries. Third, attempted pairing several times according to illustrations provided by Tado web pages. Fourth, sent a detailed request for support through Tado customer support web page explaining the attempts and the error messages. Three hours later, received a generic response to my specific inquiry. Fifth, took the time to repeat the steps from Tado's generic response. Sixth, sent a second request through Tado support with the steps taken, the error messages, and the Tado bridge serial number. Troubleshooting a basic connection issue. Zero help after 5 hours of sending in two detailed support tickets.