A complete nightmare - AVOID this dishonest company at ALL costs
Terrible start to our holiday. This is the worst car rental experience we've ever had. Absolutely disguisted.
1. Arrived early Bergamo airport desk - told our car wasn't available & pressured to pay hundreds more for similar models.
2. Refused service until our exact booking time.
3. Refused our Visa credit card with First Initial / Surname. A made-up rule not mentioned in T&Cs or email confirmation.
4. Forced us to buy 300eur insurance as a "solution" - then happily accepted the same Visa card for payment.
5. Took full advantage that we prepaid for the rental & had no other options at this point.
Multiple other customers were in the same boat, all visibly frustrated & on calls to customer support.
The car eventually provided was unclean and the dashboard gave a maintenance warning.
This company is dishonest, manipulative, and unprofessional. Do not give them your business. Book with a reputable company and avoid this nightmare.
16 August 2025
Unprompted review