Pablo Herrera

United Kingdom

Reviews

Review of photoGuard

Rated 1 out of 5 stars

Please AVOID!

My camera was stolen when I was on a bus, the bus company was reported, the theft was reported to the police, and yet the insurance managed to tell me that it didn't qualify as theft and I got nothing.


I was paying the insurance for almost a year, I don't understand how the insurance decided, without doing any investigation, just with one call to ask me what happened, the agent decided, that my case did not qualify as "stolen camera", because there had been no aggression, physical contact with the thief or anything similar. I was speechless, I couldn't believe it.

2 January 2024
Unprompted review

Reply from photoGuard

Hi Pablo,

As our claims team have informed you, we cannot verify that your camera was stolen. As you told our claims team, the bag containing your camera was left unattended on a bus and the missing camera was not reported until the following day. In addition, there is no CCTV footage of a theft taking place.

While we are sorry for your experience, as our policy does not cover loss, we have been unable to approve this claim.

Review of studentGuard

Rated 1 out of 5 stars

Please, please....AVOID!!

My camera was stolen when I was on a bus, the bus company was reported, the theft was reported to the police, and yet the insurance managed to tell me that it didn't qualify as theft and I got nothing.


I was paying the insurance for almost a year, I don't understand how the insurance decided, without doing any investigation, just with one call to ask me what happened, the agent decided, that my case did not qualify as "stolen camera", because there had been no aggression, physical contact with the thief or anything similar. I was speechless, I couldn't believe it.

2 January 2024
Unprompted review

Review of Cotswoldcameras

Rated 1 out of 5 stars

They sold me a used and broken camera

I bought a Sony a7RV from this shop because it offered an attractive price.
I got a faulty camera (the stabiliser didn't work) and despite constant emails from the shop to get the stabiliser working, it never worked because it was sold to me broken.
When I checked the shot counter it had over 3000 shots (when I hadn't taken more than 100).
Dozens of emails because the shop didn't want to take responsibility even though I went 2 times to Sony technical services. Finally they forced me to accept to refund only a part of the money.
In short: they sold me a broken, second hand camera and when I returned it they only refunded part of the money. I had no option as I had sent the camera back already and I had bought another camera from another shop (paying more but at least this new camera was new).
You get what you pay for. My experience was a nightmare. So I recommend buying from another shop and paying a little more.
I for one obviously don't plan on buying from this shop ever again.

16 March 2023
Unprompted review

Reply from Cotswoldcameras

Thank you for taking the time to provide us with your feedback. We sincerely regret that your experience did not meet your expectations, and we appreciate the opportunity to respond to your concerns.

Our company takes pride in offering top-quality products and adhering to industry-standard practices. When you reached out to us after the 14-day return window, we offered a repair as per our stated terms and conditions.

We recognize there were misunderstandings in our communications with you. It appears the involvement of various individuals led to confusion in the email chain. We're actively working on improving our internal processes to ensure such situations can be avoided in the future.

As for the return of your camera, we were guided by our policies which include a restocking fee for out-of-window returns. This is standard across many retail sectors and is intended to cover administrative costs.

The threat of a negative review certainly did not influence the course of action we took. We genuinely aimed to address your concerns in line with our policies and offered the best possible assistance we could, given the circumstances.

Your feedback is critical in our pursuit of continuous improvement and we take all comments seriously. We regret the disappointment this situation has caused you and assure you that we're working diligently to ensure a more seamless experience for all customers moving forward.