prolonged Google Fiber internet outage at my residence…
1 star review due to prolonged Google Fiber internet outage at my residence .
My Google Fiber service has been completely down for more than three (3) consecutive days. I have contacted Google Fiber support multiple times but the issue remains unresolved. All requested troubleshooting steps have already been completed.
Google Fiber has informed me that they cannot dispatch a technician for another 3 days, leaving my household without internet service for an extended and unreasonable period of time.
This outage is causing serious harm because:
• I rely on internet access to perform my job
• All household streaming services are unusable
• My home security cameras are offline, creating a safety and security concern
Despite reporting the issue promptly and requesting escalation, I have not been provided with a clear explanation for the outage or any reasonable interim solution. The inability to dispatch a technician for several additional days after a prolonged outage is unacceptable for a residential broadband provider.
