Barrier Reef Pools Loganholme, Scammers and Will try to rip you off, Plenty of proof. BRP Factory Direct Saved the day.
I decided to Build my Pool with BRP Loganholme. It was the most horrific experience from any contractor I have ever experienced.
The Contract Signing was the easy part. Salesman was great at communicating, contact was done quickly and to point. I was getting a 10.5x3.5m Pool which the quote amount was meant to be $54 500, The original signing was for contract only $21 800, Which I honestly thought was strange and mentioned it. Got told it was how it was meant to be.
During the process of waiting for pool to be scheduled for install as I got promised a date. which never came to be, I asked for extra and minor items to be added. Got ignored for 2 weeks with 0 response. I called there head office, as I was unsure what was going on. This is when I found out all the BRP outlets are just subcontractors to the BRP name. The owner of BRP Loganholme found out I called. I got a phone call basically with threatening words, abusive and down right rude. He said I was throwing his business under the bus and trying to cause trouble. I was ringing to ask what was going on, as I got ignore for weeks. He threatened to Purposely damage my pool and do a bad job, If I did not cancel my contract. I refused to cancel contract, as I wanted my pool before Christmas.
1-2 weeks went on and heard nothing again, Until I got a bill for the Pool shell $32 700. This was confusing to me as it was not on contract. I asked my family and called QBCC and got told, that the deposits mentioned/amount on contract is to be only paid. This is where alarm bells start ringing for me.
I ask Barrier reef Loganholme if they could please re do the contract to the correct quoted amount of $54500. I got told from Barrier Reef Loganholme, they will not be doing that.
Now my Contract was $54500, but ---The Pool completely installed (with pool equipment, water filled, coping and handover of pool) is $34490 As per quote
How can the pool shell alone be $32700???
It was a question I wondered honestly.
I then got told by barrier reef pools Loganholme, "Hi (Name) on the bottom of the quote you will see the terms were 60% of the quote value payable on delivery of the pool shell"
Which is not correct. As my deposit was
- $2180
- Excavation $13080.
Barrier reef Loganholme, Refused to deliver the pool, Do any work on my house, Unless I paid them $32 700 before they even arrived to site, to do any work. I tried sorting it out with them, however the conversations were very hostile. I spoke to my partner and we mutually agreed with barrier reef Loganholme to cancel pool. Barrier reef Loganholme, transferred money to account within the hour and a email was sent agreeing to the cancellation.
End result is, I would give Barrier reef Loganholme a - result if I could. Would highly recommend to stay away from them and ensure you check your contract, so you do not get scammed.
Positive Note for BRP Factory Direct
I then spent the next week searching for a pool builder. Until I ran into Brett and Alice from BRP factory direct. Brett was straight up honest and Alice provided excellent communication. I was honestly impressed. Brett got my a contract and start date of the pool within the week. So please do not look at my review and think all BRP are bad. It is just selected Branches*
Pros of BRP Factory direct.
- Got the job done as promised and as per contract.
- Communication was excellent from Alice in the office.
- Brett got any issues sorted within a reasonable timeframe.
- I have had no pool in the past but the quality of workmanship from some of the Sub contractors were good.
- If I had any issues with any contractors, it was sorted within a good timeframe and dealt with professionally.
- Hand over was smooth by Q3 pool services
Negatives.
- Use all Subcontractors
- Had 5 different leaks on pool equipment, 3 different technicians.
- Very messy in some aspects and a lot of rubbish would have got left behind, if it did not say anything or raise it as a concern.
End result. Would Recommend BRP factory direct.
I have not had any warranty issues yet. So I am hoping I do not, as some reviews say they get no help. Keeping the results in the warranty is vertically impossible. I have paid a pool tester every month and trying to keep within their recommended levels is just beyond difficult. So only time will tell if the warranty is provided.
27 March 2021
Unprompted review
