Rachel Bull

We have used masterkings at Faro airport for the past few years and have been very satisfied with their service until our recent trip. I will agree however that even on previous trips you have to follow up to get your toll transponder deposit back, I assume most don’t and this provides some extra income. However we recently were charged almost 50 euros when returning the car due to a bit of sand, we have never had an issue with this before and it wasn’t that bad, I assumed that the cars are usually wiped down before a new driver anyway. I asked if they had a dust pan and brush to quickly do it myself which they didn’t, so I tried the local service station but unfortunately the vacuum was out of order, I was told there was another service station a few miles away but I couldn’t find it and we didn’t want to miss our flight, especially as we had our 2 year old with us. So if you do use them beware of the extra charges, they still might work out good value but we will be shopping around a bit next time.

*I have tried to upload photos but Tile Mountain have turned off this option*

We purchased the Watson almond luxury vinyl flooring in November 2022, it has been down less than two years and has been a real disappointment.

The flooring is scratched and damaged on some edges, it is not very well made or durable. We are a no shoes house, and the flooring now looks awful. We have occasional visits from my parents collie dog, and the floor was instantly scratched so a definite no no if you have pets at home. We saved for flooring and had it laid by a professional thinking it would last a number of years but instead we are now looking at what we can do to replace or repair (although this colour now appears to be discontinued).

The flooring we had previously was the cheapest wickes laminate flooring and was 10x better than this. We should have realised when a number of packs arrived damaged, it really is very flimsy. Perhaps it’s just a LVT thing but we certainly wouldn’t recommend purchasing the Watson luxury vinyl click flooring range.

Sturdy and good quality jewellery with great customer service. Exceeded expectations will definitely order again :)

I helped my mum book through Sykes for much looked forward to family week away in May 2023. Unfortunately this was cancelled last minute due to an alleged fire at the property. Although we did manage to find an alternative, it was the week of the coronation and so it wasn’t possible to find another cliff top property like ’wild acres’ near Kennack sands that we had booked. The property we booked was also listed on Airbnb and looking at Airbnb reviews since it has multiple reviews for May 2023 and so it appears there was no fire at all. Really disappointed that Sykes don’t monitor this as it’s very disappointing to be let down the day before a holiday, especially for what appears to be greed by the property owner. Also there was no offer of compensation which I thought might have been a nice touch considering the circumstances. So if you book, just beware that some properties may be double listed and the owner could cancel the booking at last minute sadly.

Unfortunately I didn’t receive great customer service. I spent a number of hours trawling the internet particularly the bathroom mountain site looking for a bathroom vanity sink unit, finally found one but when I went to pay my postcode had a delivery charge of £75 despite a spend of over £200 which obviously made the purchase not worthwhile. This was not advertised clearly at the browsing stage so I was really disappointed and felt I had wasted my time. When I emailed customer service to ask if there was any way to reduce this, or if there was a more flat pack option rather than a pallet delivery they did not answer my query and simply redirected me to the page which indicates delivery fees. Really disappointed as I probably would have used bathroom mountain and it’s sister sites for multiple items but the delivery charge and lack of customer service isn’t worth it.

Following on from an issue where we had booked Currys to remove the doors and deliver a fridge freezer into our home Currys would not deliver into the property, we were refunded. We triple checked the sizing (no steps involved, straight through a porch into the correct room) and wanted to reorder and bring the fridge freezer in ourselves as they were unwilling. The cost had increased substantially within a couple of weeks and Currys would
not honour the initial price for us, which I felt was a little unfair. Only after sorting a review on here weeks ago were we offered a £20 voucher as a goodwill gesture, this wouldn’t cover the cost but we accepted. We have never received this voucher, and a further email to ask about this has been ignored. We ended up purchasing the fridge freezer elsewhere and it’s now in place with no damage to the unit or our property. The whole thing used up so much time trying to sort things out with Currys and reorder but it was hopeless, a million options to speak to someone and then they couldn’t help, said they would call back…never did. Feel totally let
down by Currys who we have used for many years previously. I would say it’s worth actually paying more and shopping elsewhere just so you have some reassurance and can speak to customer service if anything goes wrong.

Very Disappointed!

Frustrating customer service, and poor delivery service when something goes wrong you’re on your own!
Ordered a fridge freezer from Currys, with the service to remove doors on delivery for ease of access.

Delivery guys turned up on a Friday afternoon, said it wouldn’t fit and refused to deliver as agreed and said unless we wanted it just leaving on the drive in all
Packaging they would take it away and refund. Due to being pregnant and there only being two of us this wasn’t an option. They didn’t even fully measure up or get it out of the lorry. I appreciate there are H&S requirements but I also know they move items up stairs and this had to go about 4m through the door on the same level.

Since this we have triple checked measurements and even built a mock up out of wood batten and plywood. As it fit, we wish to reorder (on a day we can get help to move it ourselves) but now looking at paying over £70 more than we did initially. Trying to get hold of someone at Currys to ask if they can honour the additional price is absolutely impossible, and very frustrating. We chat doesn’t work properly, when I have called the number there isn’t a relevant option and basically nobody wants to help. Even went into store, where the lady was very nice but basically said as it was an online order there isnt anything they can do.

Absolutely hopeless, if it wasn’t for the fact we found a good price initially I would just go elsewhere to a company with better customer service.

Have since had emails asking to rate my new fridge freezer that doesn’t exist!

I do not recommend booking.com, I have used them for a number of years but on a recent trip to Sri Lanka where I needed assistance I was left completely on my own. Customer service weren’t willing to help, and any response you get in text almost seems to be automated - not answering the questions that you have asked. I found the service poor both for a trip booking and also for a hotel room booking, it really felt like
Booking.com don’t care about you at all once they have your money.

Hotel booking - We arrived at a hotel to find dirty sheets, a door that wouldn’t lock, white stains all over the bed spread and brown stains on the bathroom wall (this wasn’t a common occurance in Sri Lanka). The man on reception also didn’t speak any English and didn’t seem to know that we were coming. As we arrived late we had to stay here for the night (we had a terrible nights sleep and literally slept in our clothes). We had booked 3 nights but were going to leave early morning. I contacted booking.com by telephone to ask if they could make sure that if we left and paid for 1 night that we wouldn’t get charged for the other two nights (I think even paying for 1 night was unfounded but we just wanted to leave without fuss). The person I spoke at booking.com was no help at all and said I had to sort this out with the staff at the hotel (which was difficult due to the language barrier) we were also quite upset by this point as we were on our honeymoon and didn’t want an uncomfortable situation. We managed to pay for one night and leave however. Since then I have received an email from booking.com asking if we stayed 3 nights, and when I said no it requested information on why, do they not make notes of conversations and complaints?! Really terrible service, so frustrating as once you have booked customer service is literally appalling and you are on your own.

Trip Booking - we booked two safaris on two separate days (one morning and one evening) for a cost of 90 US a trip, there was no mention when we booked of any additional costs that would need to be paid. When we set of on the safari we reached the park gate and we’re asked for an additional £30 (approx) for a park entry fee. Not an insignificant sum after already spending 90 US, and we had not been made aware of this when booking. This caused confusion with our driver who didn’t speak much English and gave everyone a bit of stress, we also saw other tourists who booked with booking.com having the same issue. We were not prepared for this cost and had no cash with us, so I had to use my card which I was luckily carrying but this also meant expensive foreign transaction fees. If we had know about this we would have only booked one safari, or both on the same day as we were now faced with this unexpected charge on our next safari too. I tried to get in touch with booking.com initially by chat but this is apparently not an option for trip bookings. So I sent an email and got a cryptic reply that didn’t really answer my complaint and query, following this booking.com asked me to rate the response I received of which I rated it unsatisfactory and again detailed my experience and complaint. This was a waste of my time, as I was then sent an identical reply from a different agent. We are quite reasonable people and not usually one to take the time to complain but I have really found that for such a huge company booking.com seem to have zero morals and zero care for their customers. It’s a shame because the app is pretty good and easy to use, but customer support to back this up it’s useless.

Quick delivery, great product at a low price compared to 'Bosu Balls'. Have used it numerous times so far and it's sturdy and better than expected, great for surf pop up training. Would highly recommend. 🤙