Saurabh Diwan

One of the good provider in Belgium, overall good price but one less star as there is no good customer service, been waiting for response for days . How long you can talk to the bot who has few limited scripts to respond..

Love the softness. Got good deal and fast delivery. Returns are issueless as sometimes size varies.

Very fast delivery and good products.
Good quality, good packaging air tight.

Perfect, on time delivery

Good client service. helpful staff but you need to pay more for the issues you have during booking despite its an application issue. i would suggest to go directly go via the providers else for each amendment despite your issue or not you will be penalized. be careful rest is fine. so only 3 stars as customer care rep were good.
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Feedback-- post checking with DFDS- as per DFDS customer care they dont charge any fee its direct ferry who is charging to amend the mistake which is not caused by the customer in my case. so please dont give this wrong feedback to the customers.

Very good customer service, Kuurne, very happy and will shop again. They give very good advice and not to milk the customer rather good advices.

I ordered gifts for one of my fried children via Amazon NL. i am a prime member which means expedited delivery. which means the next day.
The packet was delivered on time to Post NL and I was expecting the packet, next day when I tracked it says delivery is delayed due to heavy traffic... Heavy traffic in Mid march?? Zero communication and apologies.
the third day when I checked it says it's further delayed. now there is no timeline given to me.
when contracted customer service of Post NL Belgium, no apologies or empathy. look like the " its not my job" thing. Very poor service. only 1 star as previous deliveries was good but the customer service is bad and they dont belive in communicating as they messed up others plan.

I have been very patient with the delayed deliveries but it cannot happen 4th time. I have ordered and product with a clear delivery date but post-payment and few days the item was not even dispatched and no clear delivery date. after checking with the agent they told me to wait for a day or two which i did and contact after 2 days and again an agent explained there is no stock in the warehouse and will check when its will be available and i bit surprised, how amazon allowed customers to order with clear date when they don't even have stock?? anyhow agent did the follow-up and after 2 days mentioned the issue and i was not happy to cancel but since they dont have it it's better to cancel. Now again i ordered a different product I have the same situation. what is wrong with amazon?? if you guys don't have a product then better stop selling instead of fooling people. I will surely stop my prime as this is my 4th bad experience. what a waste...

perfect! best price and fast delivery ...

Ordered something 1 week ago, being a select member i selected delivery 4 days later. but despite that the order never arrived. Still following it up after 7 days post order my article is still not dispatched. Bol.com customer care have no clue and dont know how and where to escalate internally. this is not first time this happened, i already gave them benefit of doubt but look like they dont want to improve. they are expensive compare to competition and customer service is also bad. Sad to see such service and waste of time.

Edit - Bol.com personal contacted and post investigation they send email explaining the situation. as a token of apology they offered small gift which i appreciate but appreciated more that they will learn and improve the service.
For sure i will continue to buy from them as we all know to err is human and we all are..