United Kingdom
Review of Jones Bootmaker
Reply from Jones Bootmaker
Dear Customer,
I am so sorry to hear that you have found our refund process to be horrendously long. We truly apologise for any inconvenience this has caused you and appreciate your patience.
Thank you for bringing this to our attention.
Kind regards,
Nadine
Review of York Emporium
Wanted to support a local business but their website died upon registration so I ended up with 2 accounts sending coffee. But I didn’t realise this due to them being a gift! Tried to cancel my
subscription over 2 weeks to no avail so I sadly have to say that their customer service isn’t great. Such a shame.
Reply from York Emporium
Thanks for your feedback, and we're really sorry to hear about your experience. We’ve checked and can confirm that both subscriptions on your account were cancelled as requested about a week ago, with a follow up by email and message on Instagram just to make sure it reached you.
We’re always looking into how we can make the process clearer and smoother in future. If there's anything else we can help with, please feel free to drop us a message directly. We really do appreciate your support.
Best wishes,
York Emporium
Review of Envio Rentals
Brilliant service for the silent disco headphones. Very well thought out process, easy to use and my only gripe was not being told in advance a change in collection address to the delivery address was £12 more.
Review of Cox the Saddler Limited
Reply from Cox the Saddler Limited
Thank you sooooo much.
Sara
Review of Muck Boots UK
Utterly disappointed - AVOID.
After thinking these were brilliant boots (from previous reviews) I'm now really disappointed that mine have a gaping big slit between the boot and the sole after only 30 days of wear (and only just over a year after I bought them). I contacted Muck Boots customer services who were, for such a large company.... TOTALLY USELESS.
They literally directed me to some glue they recommended to fix their boots! Judging by all of the recent comments on here they should be seriously looking at their manufacturing department (and retraining customer services whilst they're at it).
For a "premium footwear brand" I can't believe their footwear is so BAD.
I have also recently bought my Mum a pair for her birthday and I'll be getting a refund on them before they break too.
An expensive mistake to make - so AVOID if you've not purchased from them before.
Reply from Muck Boots UK
We are really sorry to hear about your Muck Boot experience. We have requested more information so we can look into this again for you. We have also passed your comments about this along to the relevant team, so that they can be included in our ongoing product review process.
Review of Elvie
Review of Machine Mart Ltd
Reply from Machine Mart Ltd
Thank you for posting you review. I'm sorry to hear that your item arrived damaged, I can see a collection is arranged and you will be refunded once it has been received.
