EB

E Blanco

Netherlands

Reviews

Review of Vitaminesperpost.nl

Review of Ferryhopper

Rated 3 out of 5 stars

Easy to buy a ticket but not cancel it…

Easy to use but my trip was cancelled due to bad weather forecast and getting my reservation cancelled and my money back was not so easy (they can make a reservation but not cancelling it... you must look for yourself how to contact directly the ferry company to start the cancellation process)

21 January 2024

Reply from Ferryhopper

Hello Enrique,

We understand how frustrating a disruption can be for your travel plans and we are sorry for the inconvenience.
According to our records, however, it seems we contacted the ferry operator on your behalf to ask for an exceptional refund for the non-canceled part of your trip. We are always happy to do so for all our customers.
Naturally, the ferry company required the booking code of the canceled trip in order to investigate, which you promptly provided, and we are glad the request was eventually accepted and we were able to provide a total refund.
We hope to be able to assist you again in the future.

Kind regards,
Ferryhopper Team

Review of Amsterdam Baking Company

Rated 4 out of 5 stars

Very tasty food (empanadas and…

Very tasty food (empanadas and desserts) and properly packed for delivery... I have ordered several times already.

Unfortunately, this last time I had issues:

1.- The package was delivered at my front door but there was no knocking or ringing the doorbell, so, the package stood there for more than 3 hours... it could have gone wrong. I understand that living in Rotterdam (far from Amsterdam) will result in late hours delivery... the driver should be really tired but, on the other hand, my package could have been stolen or the food gone wrong just because he/she was in a rush to get home and knocking at my door to let me know the package has arrived was not considered important.

Of curse, they Baking Company is not to be blamed, but, people living far from Amsterdam like me should take that into account...

2.- I sent this order as a reply to an email that stated that just by adding a note to my order (selecting two desserts), they will be included into the package... complementary. So I did, I selected two desserts (available, according to the website) but none was sent. I am possitive it was a mistake... but I cannot help feeling like it was a marketing fraud... and I felt for it.

If you live nearby Amsterdam, it totally worth ordering to Amsterdam & Latin Baking Company

18 August 2023
Unprompted review

Reply from Amsterdam Baking Company

Dear Enrique,

thanks you for your feedback, sorry that the delivery did not go as expected. We are glad to see to enjoyed our products.

In regard to the issue with the logistics company, we will report the issue. Luckily we pack the orders with enough cooling elements to stay good for many hours 😊. Please consider for further orders that per policy they do not delivery to business addresses, so it’s always better to use home addresses.

Regarding the desserts, the promotion, as mentioned in the email, was valid for orders placed on that Monday.

We hope to see you back soon!

Regards,
Nina

Review of Digitotaal