Dear Customer Service,
Dear Customer Service,
Hello,
I recently received my order, but unfortunately the item delivered is different from the one I originally purchased.
Order Number: 916055469Tracking Number: 15502951811858P
I ordered a jacket, but instead I received a T-shirt. Interestingly, the item still has the jacket tag attached, which suggests there may have been a packing mistake.
I have already completed payment of the customs duties and import taxes for this shipment, so I would appreciate your assistance in resolving this issue as soon as possible.
Could you please advise how I should proceed with returning the incorrect item and receiving the correct one? If needed, I can also provide photos of the item I received.
Thank you for your help, and I look forward to your reply.
Best regards,
Reply from size?
Hi,
I hope this message finds you well. I am reaching out regarding your recent experience with us, and I wanted to personally apologise for any disappointment this may have caused.
Your feedback is incredibly valuable to us, and I would very much like the opportunity to resolve this matter for you. In order to assist you properly and ensure we address your concerns thoroughly, could you please complete our webform via the following link: https://www.size.co.uk/customer-service/contact/
Once we receive your details through the webform, we will promptly review your case and work towards a swift resolution. This will allow us to gather all the necessary information to provide you with the best possible outcome.
Kind regards,
Farhan,
size? Online Reviews Team.
