The product didn’t work so I packaged…
The product didn’t work so I packaged it up along with my invoice and all necessary paperwork, including proof of purchase I I paid eight dollars to ship it back and waited for my $16 credit back to my account and never received it. It’s been over a month. Not good business in my opinion.
9 February 2026
Reply from ICEPURE
We’re very sorry for the frustration this has caused. We didn’t receive prior contact regarding this return, which is why the refund wasn’t processed. Our customer service team has now been notified and will reach out to you directly to review the return details and resolve the refund as soon as possible. Please rest assured we’ll work with you to get this sorted out.