Hi Maria,

We’re truly sorry to hear that you feel this way. We take authenticity very seriously and only sell 100% genuine fragrances, carefully decanted from original bottles into our own branded vials.

At the moment, we’re unable to find your name in our order records, including orders shipped to Israel. We would genuinely like to investigate this further and clarify the situation.

Could you please contact us directly with your order number and let us know which fragrance you purchased? We can also provide batch code details and any additional verification you may need.

Customer satisfaction is very important to us, and we’re happy to look into this and resolve any concerns.

Kind regards,
Be Frsh