It first went wrong when my flights were rescheduled, no longer meeting the minimum transfer time. Not the fault of Budgetair, but what is, is firstly that I had to call in to alert them of the flight change which THEY first notified me of, and the fact they instead rebooked me with an extra 19 hours and 4 hours transfer time on the flight there and back respectively, refusing to rebook me with the exact same airlines for both legs through Frankfurt instead of Munich for a shorter transfer, even though they were still selling tickets at the same price for such flights.

ANA was willing to change my flight to reduce my transfer by 18 hours. I contacted Budgetair to make sure my tickets/receipts were issued properly after this, and after my request was misunderstood twice, for some reason they offered me an alternative flight. I agreed to this, but after three days of waiting for a response and sending one reminder email, I was told that that it was no longer available, and was instead offered flights with a total of 40 hours transfer time. In addition to this, I have now received another email that someone else is again on the case of the FIRST alternative.

I don't know why they are trying to rebook me with less than 2 weeks to departure, I don't know why multiple people are trying to solve the same support ticket, with almost every response coming from a different person too, and I don't know why it took 72+ hours and a reminder for them to respond to an email that they labelled as urgent and requested a response for within 24 hours for which I responded within 9, which they then proceeded to tell me was no longer available.

Never in my life, also having done many long distance flights, have I had such an experience with any customer support of any kind. I can only sit here and pray they don't cancel or modify my existing booking.

Despite the claim of further contact through Trustpilot, I have yet to receive anything.